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Full-time
Posted 5d ago
~40 hrs/week
Responsibilities
Facilitate project success by maintaining positive relationships between residents, sub-contractors, and the project team. Manage site administration, resident communications, and resolve service issues in accordance with company policies.
Requirements
Requires excellent written English and experience in customer service, ideally within the construction or social housing sector. Proficiency in MS Office and site management software is essential, along with a standard DBS check.
Full job description
Role Overview:
Founded over 20 years, Lawtech have become a leading principal contractor specialising in cladding remediation. We deliver high-quality, compliant, multi-million-pound cladding repatriations & regeneration contracts throughout London and the wider Southeast.
Lawtech believe that communication is key in delivery of a successful project, and as such our Customer Service Team are a valuable asset to our delivery team and the company.
Your key responsibilities are:
Facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Lawtech team.
Work closely with Project and site management team to ensure quality of customer service is maintained to a high level, including resolution of issues raised.
Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach.
Maintain Lawtech customer service processes and systems as relevant for the site and residents.
Respond to all resident issues, working closely with project and site management team to ensure resolution of issues raised to ensure prompt resolution and recommend changes, in line with Lawtech policies.
Provision of outstanding and closed Customer Service issues to the Assistant Customer Service Managers monthly.
Role Responsibilities:
Work closely with the Project Manager and Design & Quality teams.
Set up and maintain Lawtech customer service systems, site records and local documentation and communication plans.
Draft responses and communication for residents and other parties
Mail merge letters to be sent to residents for surveys and installation dates etc, as directed by the Customer Service Manager/ Assistant Customer Service Manager
Answering of phone calls and making any necessary appointments.
Liaise with individual residents and establish individual requirements.
Arrange site surveys as required to each property within the project.
Manage surveys and work appointments with residents and comply with local key-holding and security requirements.
Maintain Lawtech’s record of all issues raised and resolutions and report progress as required for weekly, fortnightly, and monthly meetings.
Work with site and project management to identify and resolve issues and make recommendations for changes where appropriate.
Observe all H&S rules and ensure resolution of service issues comply with all such rules.
Escalate unresolved issues to CSM, when appropriate to do so.
Basic site administration including data entry of the in house ‘probe’ system for the below:
➢ Delivery receipts – Once a week update deliveries on probe and ensure hard copies are sent/collected for the attention of Accounts Team
➢Site stock takes – Every Thursday stock takes are undertaken by the Site Manager. Information needs to be updated and sent to head office by you once a week following this stock take. ➢ Update and close out alerts – Manage alerts on probe by reviewing every three days, chasing for response from individuals who are down to provide this. ➢ Right to Work Checks – Checking of right to work for subcontractors including taking copies of passport or checking settlement status on the government website. ➢ Maintain ID system for operatives - following procedure already started by Site Manager
To perform any other administrative duties as directed by CSM.
Obtain satisfaction surveys for all residents, collating responses, and work with project staff to use feedback to improve our service
Skills and Qualifications
Excellent written English.
Experience with customer service, ideally resident liaison experience within construction/social housing sector.
Ability to manage resident expectations.
DBC check (standard).
Competent MS Excel, MS Word, Microsoft Outlook email and calendars.
Competent use of Project Probe and SharePoint
Related keywords
Cladding RemediationPrincipal ContractorCustomer ServiceResident LiaisonConstructionSocial HousingSite AdministrationData EntryProject ProbeSharePointDBS CheckHealth & SafetyStock TakesRight to Work ChecksCommunication PlansSatisfaction Surveys
Principal Contractor.
Building facades for a safe, warm, and sustainable future.
Industry
Construction
Company size
51-200 employees
Founded
2004
Headquarters
Gillingham, England
LinkedIn followers
6,514
Lawtech Group is a Principal Contractor and Principal Designer with in-house expertise in cladding systems and fire safety works. Self-delivering cladding elements of project but with the capacity to manage a range of other work streams, Lawtech are uniquely placed to assist with fire safety remediation works.
Turning over circa £65,000,000, Lawtech’s projects typically range between £1,000,000 to £50,000,000 across a range of work streams inclusive of façade remediation, fire safety, and decarbonisation works.
Developing a quality driven approach through an in-house Design & Quality Department, Lawtech are able to take full design liability in cladding systems and provide product/regulation advice.
Offices: 8 Ambley Green, Gillingham, England ME8 0NJ, GB
How many Administrative jobs are open in Milton Keynes, United Kingdom right now?
There are currently 121 open administrative positions in Milton Keynes, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Milton Keynes, United Kingdom?
Companies currently hiring include Securitas Group, Howden Ireland, Dentons, Santander, Sungrow Europe, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Milton Keynes, United Kingdom?
Yes — 49 of the 121 open administrative positions offer remote or hybrid work (8 remote, 41 hybrid).
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