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Full-time
high school, professional certificate
Posted 10d ago
~40 hrs/week
Responsibilities
The Patient Services Technician is responsible for accurately collecting and processing clinical and forensic specimens while maintaining a professional and courteous environment for patients. They also manage laboratory documentation, perform data entry, and ensure compliance with safety and privacy regulations.
Requirements
A high school diploma or GED is preferred, along with at least one year of relevant experience. Phlebotomist certification is preferred, and may be required depending on state and laboratory guidelines.
Full job description
JOB SUMMARY:
Patient Services Technician under the direction of the area supervisor performs daily patient service activities of the Patient Services Center (PSC) or In-office Patient Services Technician (PST) accurately and on time. The person in this position interacts with the client, patients, and other PathGroup personnel in a professional and courteous manner and performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
JOB RESPONSIBILITIES
ESSENTIAL FUNCTIONS:
Greets customers appropriately. Treat all customers in a courteous manner.
Ensures all field phlebotomy and PSC specimens are collected accurately and on time.
Collects specimens according to established procedures. Properly explains in a clear but courteous manner the process of the venipuncture (blood drawing) and or other specimen collection (ex. urine or fecal) as required. Reduces patient anxiety by providing a calm environment for patients before, during and after the collection process.
Disposes of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies. Disposes of contaminated sharps, in accordance with applicable laws, standards, and policies.
Completes requisitions accurately in PathConnect and/or other Pathgroup computer applications.
Enters patient, specimen, insurance, or billing information into computer. Requires attention to detail to maintain high level of accuracy. Communicate with clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, i.e. diagnosis codes, UPIN information, etc.
Researches test/client information utilizing lab computer system.
Matches laboratory requisition forms to specimen tubes. Label, centrifuge, split, and freeze specimens as required by test order.
Packages specimens for transport. Stores specimen sample according to required temperature, places samples in appropriate collection container/ tube, accurately labels, follows different procedures as outlined by specific to protocol deemed necessary for transport to maintain integrity of the specimen. Demonstrates proficiency of proper collection methods and proper processing of all specimens.
Maintains required records and documentation.
Maintains daily records and all appropriate PSC/IOPST Patient Services Technician logs.
Assists with compilation of monthly statistics and data.
Performs basic clerical duties, i.e. filing, faxing, and preparing mail. The person in this position is required to perform electronic data entry.
Approves time in attendance software by noon on the Monday following the end of the pay period. Submits accurate expense and travel logs Monday for the week prior or as directed by management.
Demonstrates organizational commitment.
Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.
Utilizes time appropriately. Capable of maintaining fluctuating patient flow.
Displays courteous and professional behavior to clients, patients, and co-workers. Communicates with co-workers and clients in a way that promotes a harmonious and cooperative working environment.
Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
Performs duties in an independent manner.
Communicates pertinent information/issues to supervisor, manager or group leader for resolution.
Contributes to a positive work climate and to the team effort of the department and company.
Ensures facilities are neat, clean and in good repair, takes appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.
Assist with periodic inventory counts, report shortages and problems to group leader or supervisor as they occur.
Utilizes proper PPE (Personal Protective Equipment) to ensure patient and personal safety. Exercises all laboratory safety precautions and adheres to lab procedures as stated in procedure manuals.
Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies.
NON-ESSENTIAL FUNCTIONS:
Works with other departments within PathGroup and subsidiaries.
Nothing in the job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Other duties as assigned.
Qualifications
EDUCATION & LICENSURE:
High School Diploma or GED preferred. (May be required based on state and laboratory guidelines.)
Phlebotomist Certification is preferred. (Required in Louisiana).
REQUIREMENTS:
At least 1 year of prior job-related experience preferred.
Founded in 1965, PathGroup is a premier provider of anatomic, clinical and molecular pathology services, as well as one of the largest providers of women’s health services in the United States. Privately held and physician-centric, PathGroup works seamlessly with customers to provide superior diagnostic services – a vital link in the cycle of patient relationships. PathGroup uses the latest in proprietary and industry standard technology to deliver fast, accurate results. The company provides clients with the highest quality of services available, consistently exceeding the expectations of physicians, employees, payers and most importantly, patients. One Lab; Total Service.. More information about PathGroup can be found at www.pathgroup.com
The PathGroup social media sites are produced and maintained as a public forum by PathGroup, Nashville, Tennessee. Links to other Internet sites should not be construed as an endorsement of the views contained therein. We respect our followers' rights and it is inappropriate to post any patient related information or requests. Should such posts be published, they will be immediately deleted.
Offices: 5301 Virginia Way, Brentwood, TN 37027, US
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How many Administrative jobs are open in Memphis, TN right now?
There are currently 1,205 open administrative positions in Memphis, TN listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Memphis, TN?
Companies currently hiring include Memphis-Shelby County Schools, Baptist Memorial Health Care, Regional One Health, Methodist Le Bonheur Healthcare, Tennessee Board of Regents (TBR), among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Memphis, TN?
Yes — 62 of the 1205 open administrative positions offer remote or hybrid work (23 remote, 39 hybrid).
How do I apply for Administrative jobs in Memphis, TN?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.