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Skills: Guest relations, Reservation management, Customer service, Upselling, Communication
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Description Provides clerical support and related assigned duties to the Social Development Department. • Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, …
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Vast is developing next-generation space stations and space infrastructure using an incremental, hardware-rich, and low-cost approach. Vast is rapidly developing its multi-module Haven Station to ensure a continuous huma…
Manufacturing Coordinator, Fluid Systems - Second Shift
Long Beach, California, United States · On-site
$18/hr–$30/hr
Mid level$650M raised
Vast is developing next-generation space stations and space infrastructure using an incremental, hardware-rich, and low-cost approach. Vast is rapidly developing its multi-module Haven Station to ensure a continuous huma…
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As a Preowned Sales Assistant, you will support the day-to-day operations of the Preowned Department by helping vehicles move efficiently through every stage of the acquisition, reconditioning, merchandising, and retail …
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Full-time
high school
Discounted hotel rooms, Discounted food and beverage rates, Learning programs, Growth and development opportunities, Corporate social responsibility activities
Posted 9d ago
~40 hrs/week
Responsibilities
The agent is responsible for managing guest reservations, handling inquiries, and providing professional, personalized service to ensure a seamless guest experience. They must coordinate effectively with other departments like housekeeping and engineering while maintaining high standards of communication and operational efficiency.
Requirements
Candidates must have a high school diploma or equivalent, with previous experience in guest relations and reservation sales preferred. Strong verbal communication skills, computer literacy, and the ability to work flexible shifts in a fast-paced environment are essential.
Full job description
Company Description
Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach’s only luxury hotel, restoring one of California’s most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.
Job Description
Responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience
Have a complete knowledge of the hotel’s emergency procedures.
Handle Guest concerns and react quickly, logging and notifying proper areas/departments.
Able to give clear and concise information when communicating to guests, as well as demonstrating empathy & responsiveness when addressing issues and concerns.
Establish and maintain an effective communication process with all departments, in particular with Front Office, Housekeeping and Engineering.
Respond to all incoming calls complying with the telephone standards and transferring them if needed to the relevant departments.
Monitor the general hotel inbox, and respond to or forward emails as required in a timely and professional manner
Monitor and respond to guest text messages within the luxury standard time frame
Use software programs to send correspondence to guests
Assist guests regarding hotel facilities in an informative and helpful way including activities and hours of operation
Follow department policies, procedures and service standards
Book and enter room reservation requests using the Opera Cloud System
Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
Update reservations ensuring a flawless check-in and check-out process
Reply to reservation emails and double check accuracy of reservation/notes created
Answer incoming reservation calls in a timely manner
Respond to leads sent to the common reservation inbox
Set-up proper billing according to accounting policies, and answer relatively basic finance inquiries, including emailing an invoice after a guest stay.
Facilitate an efficient process for guest room requests and the timely dispatch of such requests, including housekeeping and engineering.
Process onsite reservation requests, rooming lists, changes, and cancellations received by phone, fax, mail, or email.
Regular and/or seasonal collaboration with the Food and Beverage team to maintain a comprehensive knowledge of the menus, including ingredients, preparation methods, and potential allergens, to effectively answer customer inquiries and provide recommendations.
Take In-Room Dining orders for guests and enter accurately in the POS Silverware system in a timely manner.
Offer wake-up call services and to action them as per standards
Ensuring all communication is of business nature (phone and radio standards)
Using the standard verbiage and coding system in order to maximize radio communication efficiently.
Ensure that guest attention is the utmost priority during moments of engagement.
Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
Demonstrate the Fairmont Brand Standards at all times by actively engaging our guests.
Consistently follow the service essentials for front office while performing your duties and ensuring guest satisfaction.
Will follow all hotel, LQA and Forbes standards when interacting with guests
Conduct self-audits and participate in the feedback of audits for improvement of service levels.
Provide requested information to guests, but also offer suggestions/recommendations/ opinions to the guest, enhancing the service by offering your professional guidance.
Will ensure guest preferences are highlighted to all concerned in order to offer seamless service.
Ensure the working environment is free of safety hazards and hindrances to avoid any accidents at work.
Follow all safety policies
Maintain regular and predictable attendance
Due to the fluctuation in business levels in the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance is required at all scheduled training sessions and meetings.
Other duties as assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Positive, outgoing and professional attitude with a passion for service
High school diploma or equivalent required
Hospitality Diploma is an asset
Previous experience in guest relations required
Previous room reservation sales experience an asset
Must possess outstanding guest services skills and sophisticated verbal communication skills
Excellent work organization – ability to problem solve and respond to changing conditions or unexpected events with grace
Computer literate in Microsoft Window applications required and ability to work with different programs and software
Prior experience working with Opera Cloud or a related system an asset
Highly responsible & reliable
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with fellow colleagues as part of a team
Must also be able to work independently.
Flexibility to work different shifts including mornings, evenings, weekends and holidays as needed
Ability to focus attention on guest needs, remaining calm and courteous at all times
Additional Information
What is in it for you:
Rate of pay: $29.00 per hour
Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.
We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
How many Administrative jobs are open in Long Beach, CA right now?
There are currently 448 open administrative positions in Long Beach, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Long Beach, CA?
Companies currently hiring include Molina Healthcare, CSULB Economics, SCAN, YMCA of Greater Long Beach, Bizzell, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Long Beach, CA?
Yes — 77 of the 448 open administrative positions offer remote or hybrid work (35 remote, 42 hybrid).
How do I apply for Administrative jobs in Long Beach, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.