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Full-time
professional certificate
Total Rewards Program, Competitive pay
Posted 1d ago
Apply by Aug 18
~40 hrs/week
Responsibilities
The Community Executive acts as the primary point of contact for clients and tenants, managing service requests, complaints, and daily site operations. They are responsible for maintaining strong public relations, conducting customer feedback surveys, and ensuring the premises are well-maintained.
Requirements
Candidates must have a relevant educational background in hospitality with 1-2 years of experience, or 2-3 years in a customer-facing role. Proficiency in English and Hindi, along with basic computer skills and the ability to work flexible shifts, is required.
Full job description
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Position: Community Executive.
Business: Property and Asset Management, Hyderabad
Job Overview
You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for:
· Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
· Maintaining a hospitality outlook and always look presentable.
· Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
· Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
· Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
· Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed
· Being familiar with lost and found procedures.
· Nominating and attending the training programs at site/ JLL office.
· Addressing concerns through daily checking of mails for priority requests.
· Receiving calls and emails from clients.
· Ensuring closure of complaints by proper communication to stakeholders.
· Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
· Updating the handover/ takeover register before end of shift for all completed/pending tasks.
· Managing and participating in events, overlooking general maintenance and guest handling.
Reporting:
You will be directly reporting to the Customer Relation Manger /Property Manager as per site.
Sound like you? Here is what we’re looking for:
Meticulous and Being Analytical
You must pay attention to detail and have excellent problem-solving skills. Possess the ability to collate information, using logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. You should be able to handle complaints, settle disputes, and resolve grievances and conflicts.
Qualifications
You need to have a relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles.
Good Communication skills with fluency in English and Hindi language.
Willingness to work in flexible shifts, weekends and holidays is an added advantage
Basic understanding of operating computers, mobile application and MS Office (Excel, Word, PowerPoint, etc.) is also preferred.
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
Only FEMALE candidates preferred.
Location:
On-site –Hyderabad, TS
Scheduled Weekly Hours:
48
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Powered by data and commercial real estate experts, JLL illuminates a clear path, so you can execute with certainty.
Industry
Real Estate
Company size
10,001+ employees
Headquarters
Chicago, Illinois
LinkedIn followers
2,358,482
JLL (Jones Lang LaSalle Incorporated) is a leading global commercial real estate services and investment management company. Founded in 1783, JLL operates in more than 80 countries with 113,000+ professionals and $23.4 billion in annual revenue. Ranked Fortune 500 #175.
In a market where timing separates leaders from followers, you need a partner who helps you move with precision. That's what JLL delivers—with clarity powered by unmatched data, confidence from a firm built to last and certainty backed by execution that performs across the real estate lifecycle.
What services does JLL provide?
Property Management, Leasing Advisory, Capital Markets, Workplace Strategy, Project and Development Services, Design, Sustainability Solutions, and Real Estate Technology
What makes JLL unique?
• Intelligence that illuminates the path forward: Our research teams publish 2,000+ reports annually across 60+ markets. JLL Falcon – our proprietary AI platform for commercial real estate – combines decades of expertise, the industry's richest data and generative AI to surface patterns before they become consensus, putting you ahead of the curve.
• Relationships built to last: With 240+ years of history, we're chosen by 95% of top global investors and half of the Fortune 500, with a 99% retention rate. You get a partner who's navigated every market cycle and knows what's coming next.
• Execution at scale: With 113,000+ professionals across 80+ countries, we deliver coordinated solutions with consistent quality wherever you operate. You get one partner who sees the complete picture and executes globally.
Recognition
• Fortune's World's Most Admired Companies — 10 years
• World's Most Ethical Companies (Ethisphere) — 18 years
• EPA Energy Star Sustained Excellence Award — 14 years
Headquartered in Chicago, Illinois | NYSE: JLL
JLL combines data intelligence with commercial real estate expertise so you can See a Brighter Way.
Offices: 200 East Randolph Drive, Chicago, Illinois 60601, US · 30 Warwick Street, London, W1B 5NH, GB · 9 Raffles Place, #39-00 Republic Plaza, Singapore, 048619, SG · 330 Madison Ave, 4th Floor, New York, NY 10017, US · 4 Park Plz, Suite 900, Irvine, CA 92614, US