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Frisco, Texas, United States · On-site
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Frisco, Texas, United States • Hybrid
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Act as a professional liaison between third-party property owners and company management to ensure operational satisfaction. Provide business status updates, review monthly financials, and resolve complex inquiries regarding property performance.
Requires 5+ years of B2B customer service or account management experience and proficiency in analyzing financial statements. A college degree or courses are preferred, along with strong communication and organizational skills.
Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.
We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
We're a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange.
Public Storage is the nation’s leading self-storage provider, recognized for its iconic orange doors and commitment to delivering simple, reliable solutions to millions of customers across the country. We are expanding our creative team to enhance our consistent and engaging visual brand presence.
We have an opportunity to hire for a client service-oriented Owners' Specialist II, Public Storage Advantage® (Third Party Property Management). This non-exempt, full-time (40 hours per week, eligible for over-time) position is based in-office as part of our expanding Corporate HQs in Plano TX.
You are the right person for the job if you are resourceful, committed to providing outstanding service, demonstrate active listening skills, and be highly effective at addressing Owners' inquiries regarding company services and property performance. Most of all, you represent the company well by delivering stellar service and enjoy providing resolution in a positive manner.
Responsibilities:
Provide our 3rd-party Property Owners with the highest levels of service and professionalism ensuring complete satisfaction and support in property operations.
Act as a liaison between Owners and Company Management, facilitating clear and effective communication.
Provide Owners with business status updates, work-order details, and sales forecasts via inbound or outbound calls, ensuring our Owners are well-informed about their properties.
Pre-review / review monthly financials for each Owners' portfolio, preparing to address areas of concern or requests for explanation. Research and resolve inquiries and requests for information, ensuring transparency and accuracy.
Facilitate one-on-one feedback sessions on business performance (including financials and operating results) and participate in team meetings to share insights and help drive improvements.
Participate, support and/or coordinate Customer Service, Revenue Management and Marketing, and other internal department projects related to our Third Party Management business, contributing to the overall success of the team and our Owners.
Exhibit strong critical thinking, problem-solving and active listening skills
Adept at independently analyzing situations and delivering thoughtful responses while serving as a liaison between multiple parties
Ability to review and summarize a Profit & Loss statement and Balance sheet, understanding concepts of Operating Expenses, Revenue and Net Income, Actual and Budget Variance, GL Details and Rent Roll
Be highly organized, capable of reviewing contracts, tracking work orders and following general operating procedures
Ability to resolve multifaceted issues that may require extensive research and complex decision-making skills
Proven capability to build rapport and develop professional relationships, such as with Owners
Experience in mentoring and training clients and peers, fostering professional growth and development
Excellent verbal and written communication skills
Proven track record showing a strong commitment to client services
Ability to be resourceful and proactive, adaptability in a fast pace environment
Requires 5+ years of business-to-business customer service, client support and/or account management experience
College courses or degree preferred
Proficiency with Microsoft applications such as Word, Excel, and Power Point
Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.
REF3991H
Trusted Nationwide Since 1972
Public Storage built its first self-storage facility in 1972. Today we’re the nation’s largest self-storage provider and we couldn’t have done it without the support and dedication of all our team-members. It’s our people, the remarkable Public Storage family that makes us the leader in the industry! We’re privileged to have driven and talented groups of people across all levels of our organization; from our Property Managers who greet and assist our customers every day to our District Managers who strive to ensure each member of their team is trained for success; our Corporate team-members and Company Officers work passionately to provide Field Management with tools required for them to succeed. We owe our success to their effort and dedication. Be a part of our thriving community, the Public Storage Team! It’s Great To Be Orange. #GTBO Explore our website for opportunities ranging from Property Management, Field Management, Corporate, Real Estate, IT and Call Center positions; you’ll find one that's just right for you. Training is on us, Success is yours to keep!
Offices: 2811 Internet Blvd, Frisco, Texas 75034, US · 701 Western Ave, Glendale, CA 91201, US
There are currently 351 open administrative positions in Frisco, TX listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Careington International Corporation, Omni Hotels & Resorts, Keurig Dr Pepper Inc., Frisco ISD, NCR Atleos, among others. Browse the listings above to see every active employer.
Yes — 68 of the 351 open administrative positions offer remote or hybrid work (13 remote, 55 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
