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Wiley X
Customer Service Representative I
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$17/hr–$20/hr
Entry level
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$17/hr–$21/hr
Part-time
high school
Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Company Matched 401k Plan, Employee Stock Ownership Plan
Posted 65d ago
~40 hrs/week
Responsibilities
The Patient Service Representative manages front-desk operations, including patient check-in/out, scheduling, and insurance verification. They are responsible for delivering exceptional patient care and handling administrative tasks to support physician needs.
Requirements
Requires a high school diploma or GED and at least one year of customer service experience, preferably in healthcare. Candidates must be detail-oriented and capable of navigating multiple computer screens in a fast-paced environment.
Full job description
Envision Imaging of North Frisco is looking for a PRN Patient Service Representative to join our team! This is an as-needed (PRN) position, no set schedule | Position Pay Range $17.70 - $21.30 There is opportunity to attend a 2-week training at our North Arlington training location - 801 Road to Six Flags West, should your schedule allow.
Summary/Objective:
The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them and ensures the patient knows and feels that they are the most important person in that moment. Creates an environment where our patients know they are a priority and provides spectacular service by doing what is necessary to take care of the patient. Performs administrative tasks such as answering phones, data entry, patient check in/out, and assists in scheduling patient appointments. Enters charges, verifies patients’ insurance coverage, receives payments from patients, and issues receipts. Supports company initiatives by adopting new approaches, practices, and processes to deliver unmistakable quality, spectacular service, and operational excellence on a consistent basis.
Essential Functions
Answers inbound calls to the Center.
Provides a friendly and warm greeting to all patients and/or providers.
Checks scheduled patients in/out and ensures proper documentation is received from patient.
Collects co-pays, co-insurance, and deductible if necessary.
Listens and resolves patient, provider, and any customer complaints. Communicates to PSR Lead and/or Area Manager as needed.
Ensures accurate data entry for patient registration.
Assists with medical records as needed.
Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.
Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
Stays abreast of known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.)
Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed.
Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients).
Monitors waiting room to avoid extended wait time and to assists patients as needed.
Requests orders and processes new/same-day requests.
Requests all patients complete a satisfaction survey after their exam.
Other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
Communication Proficiency.
Organizational Skills.
Time Management.
Problem Solving/Analysis.
Customer/Client Focus.
Collaboration Skills.
Supervisory Responsibilities
This position has no supervision responsibilities.
Work Environment
This job operates in an outpatient clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.
Travel
No travel is expected for this position.
Job Qualifications
Minimum Qualifications/Experience:
One plus year of experience providing exceptional customer service – healthcare environment preferred
Detail oriented, self-motivated, a problem solver and a team player
Ability to navigate multiple computer screens and browsers quickly and accurately
Ability to excel in a very fast-pace team environment
Ability to continuously “exceed” company and customer expectation
Strong communication skills & professional demeanor
Education/Certifications:
Minimum of High School diploma or equivalent (GED)
Additional Eligibility Qualifications
None required for this position.
Compliance
Adheres to Envision’s Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.
Company Benefits
Below is a list of benefits that are offered to employees, once eligibility is met.
Health Benefits: Medical/Dental/Vision/Life Insurance
Company Matched 401k Plan
Employee Stock Ownership Plan
Paid Time Off + Paid Holidays
Employee Assistance Program
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Other duties may be assigned as needed by supervision.
OSHA Exposure Rating: 1
It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.
Envision Radiology is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by application federal, state or local law.
Envision Radiology is proud to offer the highest quality MRI Scans, CAT Scans and other medical services. We not only provide the very best in imaging services, but also strive to enhance the health and quality of life of our patients through our varied services and educational information. We invite you to visit one of our conveniently located centers to experience our hospitality and expertise, and to see for yourself why we are the market leaders in quality of care and patient satisfaction!
Offices: 8610 Explorer Dr, Colorado Springs, Colorado 80920, US
MRICTUltrasoundX-RAYFluoroscopyCardiac ScoringMyelogram ProcedureArthrogram ProcedurePain Injections/Managementand Bone Density
How many Administrative jobs are open in Frisco, TX right now?
There are currently 351 open administrative positions in Frisco, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Frisco, TX?
Companies currently hiring include Careington International Corporation, Omni Hotels & Resorts, Keurig Dr Pepper Inc., Frisco ISD, NCR Atleos, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Frisco, TX?
Yes — 68 of the 351 open administrative positions offer remote or hybrid work (13 remote, 55 hybrid).
How do I apply for Administrative jobs in Frisco, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.