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Full-time
Competitive pay, Comprehensive benefits
Posted 87d ago
Apply by Jun 17
~40 hrs/week
Responsibilities
The Operations Technical Specialist supports the operational readiness of seasonal tax offices by performing facility maintenance, hardware installation, and office setup. They also manage inventory and provide technical support to ensure offices meet brand standards and operational requirements.
Requirements
Candidates must have basic technical knowledge in hardware troubleshooting and the ability to lift up to 55 pounds. Strong organizational skills, reliable transportation for field travel, and proficiency in Microsoft Office applications are required.
Full job description
About the Role
The seasonal Operations Technical Specialist supports the operational readiness of H&R Block’s seasonal tax office network. This role ensures offices are fully equipped, functional, and aligned with brand standards by providing hands-on operational, technical, and logistical support. Working closely with District Operations Coordinators (DOCs), Technology Implementation Analysts (TIAs), and field leadership, you’ll play a critical role in successful office openings, daily operations, and seasonal closures.
Day to day, you’ll…
Support the setup, opening, closure, and relocation of seasonal tax offices according to schedules and standards
Execute office setup activities, including planogram implementation, installation of window clings, lightboxes, and open signs, and confirmation of brand compliance
Perform custodial tasks to ensure offices are clean, organized, and ready for operation
Perform routine building maintenance such as replacing light bulbs and ceiling tiles, cleaning HVAC vents, repairing minor physical damage, resolving minor plumbing issues, and conducting minor low-voltage electrical work
Identify maintenance or facility issues requiring certified technicians and notify the District Operations Coordinator
Install, remove, and support PC hardware across multiple office locations with guidance from DOCs and TIAs
Troubleshoot basic hardware issues and document incidents and resolutions within the case management system
Deliver supplies and materials to and from office locations in a timely and organized manner
Maintain accurate inventory of district resources, supplies, and computer equipment
Maintain up-to-date technical knowledge of supported products and systems
Partner with district leadership and technology teams to support office readiness goals
Participate in required training and complete other duties as assigned
Required Qualifications
Work Experience:
Ability to follow direction while exercising sound judgment in a field-based environment
Ability to lift and move office equipment weighing up to 55 pounds or more, with or without reasonable accommodation
Basic technical knowledge, including experience setting up, maintaining, and troubleshooting computer hardware and office technology
Comfort working independently in a fast-paced, field-based, seasonal role with a flexible schedule based on business needs
Demonstrated organization and prioritization skills; ability to work independently and handle multiple tasks/projects simultaneously
Must have reliable transportation to travel between office locations as required
Strong problem-solving and analytical skills, with the ability to make sound decisions in a fast-paced environment
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person
Working knowledge of Microsoft Outlook, Microsoft Teams, and other Microsoft Office applications
Preferred Qualifications
Work Experience:
Experience partnering with operations and/or technology teams
Exposure to inventory tracking or asset management
Familiarity with virtual collaboration tools
Why work for us
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.
With expert guidance, upfront pricing, and more ways to file, it’s #BetterWithBlock.
Industry
Financial Services
Company size
10,001+ employees
Founded
1955
Headquarters
Kansas City, MO
LinkedIn followers
260,293
H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve prepared approximately 800 million tax returns and grown to have approximately 12,000 offices throughout the United States and around the world. We know that tax needs and situations change from year to year. That’s why we offer new and innovative ways to prepare and file taxes so clients can choose what suits them best.
We are a people company first and a tax company second. With this in mind, we deliver care in every interaction, conversation, and at each touchpoint. That’s how we build long-lasting relationships with clients, communities, and associates.
People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's because our company still has the feeling of ‘family’ serving as the foundation for our associates and franchisees who bring our purpose to life each day. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.
Our ideas are rooted in unique and diverse perspectives fueled by curiosity and creativity. We’re not afraid to try new things, and never rest on past success. We are passionate in the way we advocate for each other, for our clients, and most importantly, we not only say we are better together…we truly believe it!
Offices: One H&R Block Way, Kansas City, MO 64105, US · 1301 Main Street, Kansas City, Missouri 64105, US
Multi-Unit Management Tax Preparation and Financial ServicesAccountingService IndustryBankingConsultingPaymentsTax PreparationRetailFinancial Services
Frequently asked questions
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