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Full-time
high school, associate degree, bachelor degree
Medical insurance, Dental insurance, Vision insurance, Ancillary insurance benefits, 401k with employer match, Paid time off
Posted 10d ago
~40 hrs/week
Responsibilities
The Client Support Specialist serves as a liaison between field operations and customers to ensure high-quality service and address inquiries. Responsibilities include managing client communication, tracking service requests in internal systems, and collaborating with teams to ensure project completion.
Requirements
Candidates must have a high school diploma or equivalent, with an associate or bachelor's degree preferred. Applicants need 1–3 years of experience in customer support or administrative roles and must possess a valid Florida Driver’s License.
Full job description
Job: CSSP-Client Support Specialist - Lawncare Recurring (Operations)
We are looking for someone who truly enjoys helping to support the business by providing exceptional service. If you get energized and motivated about partnering with operations teams and interacting with people, this may be the job for you! If you take pride in your communication skills, attention to detail, and ability to ensure customer satisfaction, we want to hear from you!
As a Client Support Specialist you will work closely with Client Relations, Operations Teams, and Clients to ensure each property receives the highest level of service. This individual serves as a liaison between the field and the customer helping to monitor quality, address concerns quickly, and maintain consistent communication. This position is ideal for someone who thrives on providing exceptional service, building strong client relationships, and supporting operational excellence in the field.
Candidates must be local to the Fort Myers, FL area, as this is an in office role.
Responsibilities:
Respond to client inquiries via phone, email, and internal systems in a timely, professional manner.
Serve as a primary support contact for customers regarding service requests, scheduling questions, and general account inquiries.
Build and maintain strong relationships with clients through regular communication and site visits
Support Client Relations by ensuring client expectations are consistently met or exceeded
Monitor field performance for quality, safety, and efficiency
Identify and communicate opportunities for property enhancements or service improvements to the appropriate team members
Respond promptly and professionally to client inquiries and service requests
Collaborate with the Operations Team and Client Relations Department to ensure timely completion of work orders and projects
Participate in client walkthroughs and prepare reports on site conditions and progress
Coordinate with operations and field teams to relay client requests, resolve service issues, and provide status updates.
Enter, track, and maintain accurate client service requests, tickets, feedback, and communication records in internal systems.
Assist with client onboarding tasks, including account setup, documentation, and initial service coordination.
Support account managers by preparing reports, service summaries, and client communications as needed.
Follow up with clients to confirm issue resolution and ensure satisfaction.
Maintain accurate customer records, including contact information and service details.
Identify recurring client issues or trends and escalate appropriately to leadership.
Support continuous improvement by suggesting process enhancements to improve client experience.
Performing other tasks as assigned
Requirements:
High school diploma or equivalent required; associate or bachelor’s degree preferred.
1–3 years of experience in customer support, customer service, administrative support, or a related role.
Strong written and verbal communication skills.
Customer‑focused mindset with strong problem‑solving abilities.
Ability to manage multiple tasks and priorities in a fast‑paced environment.
Proficiency with standard business software such as Microsoft Office and customer management systems.
Strong organizational skills and attention to detail.
Ability to work outdoors
Valid Florida Driver’s License and ability to pass an MVR check
Preferred Skills & Experience:
Experience in landscaping, construction, facilities services, or another service‑based industry.
Familiarity with recurring service contracts or field service operations.
Experience working with CRM, ticketing, or service management systems.
Ability to work collaboratively with field operations and account management teams.
Bilingual (English/Spanish) a plus.
Strong problem solving and follow‑through skills and a proactive approach to customer service.
Benefits:
The well-being of our team members is important to us, and we want to ensure that you feel supported in your growth. Our benefits offerings include the following:
Medical, Dental and Vision insurance
Ancillary insurance benefits
401k with employer match
Paid time off
Paid holidays
Weekly pay
Ongoing training
Career advancement opportunities
About Us:
Here at Down to Earth, we pride ourselves in our commitment to our team and the communities we support. With over 1,200 employees spanning across 12 locations, we provide premium commercial landscape development, maintenance, and enhancement services serving multiple regions across Florida.
We are invested in shaping the future of the green industry by focusing on community, continuous improvement, and quality every time. We approach each project with the same business strategy and principles that have made us successful for 30 years: surround yourself with team members that care and offer services that exceed client expectations. We strive to build long-term relationships by exemplifying value through superior work.
Come and experience the Down to Earth difference! Join our team and work alongside Florida’s best landscape and irrigation professionals. We offer the perfect place to work, learn, and grow. Learn more by visiting our website at www.dtelandscape.com.
Down To Earth is proud to be an Equal Employment Opportunity employer. We strive to recruit, develop, and retain top candidates by providing an engaging culture and opportunities to grow and develop. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, status as an individual with a disability, or any other characteristic protected by applicable law.
Florida's premier choice for Landscape, Lawn Care, and Golf Solutions.
Experience the Down To Earth Difference!
Industry
Consumer Services
Company size
1,001-5,000 employees
Founded
1989
Headquarters
Maitland, Florida
LinkedIn followers
5,505
Down To Earth Landscape & Irrigation specializes in large-scale commercial, residential, and resort services for lawns, landscapes, and golf courses. Our mission is to deliver unparalleled service and unmatched quality from installation to ongoing maintenance. Serving various regions throughout Florida, Down To Earth is committed to applying our core values of innovation and commitment to each and every project.
Offices: 2701 Maitland Center Parkway, Suite 200, Maitland, Florida 32751, US · 1296 Keri Island Rd, Naples, Florida 34120, US · 8850 Corporate Square Ct, Jacksonville, Florida 32216, US · 5706 Bridle Path Ln, Tampa, Florida 33634, US · 27185 County Road, 448A, Mount Dora, FL 32777, US
How many Administrative jobs are open in Fort Myers, FL right now?
There are currently 398 open administrative positions in Fort Myers, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Fort Myers, FL?
Companies currently hiring include Family Health Centers of Southwest Florida, Florida Cancer Specialists & Research Institute, Cintas, Florida SouthWestern State College, Physicians' Primary Care of Southwest Florida, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Fort Myers, FL?
Yes — 21 of the 398 open administrative positions offer remote or hybrid work (8 remote, 13 hybrid).
How do I apply for Administrative jobs in Fort Myers, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.