Ciudad de México, Mexico · Hybrid
Customer Success Specialitst Who are we? IPF Digital is a Financial Services company part IPF Group and trades as Creditea in México. We provide consumer loans, and our mission is to make life easier by offering simple a…
Skills: English Proficiency, Communication Skills, Feedback Collection and Analysis, Technical Support, Organization Skills
Ciudad de México, Mexico · Hybrid
Customer Success Specialitst Who are we? IPF Digital is a Financial Services company part IPF Group and trades as Creditea in México. We provide consumer loans, and our mission is to make life easier by offering simple a…
Skills: English Proficiency, Communication Skills, Feedback Collection and Analysis, Technical Support, Organization Skills
Ciudad de México, Mexico · Hybrid
📍Mexico City – Hybrid At Theramex we are driven by a clear purpose by improving the lives of women around the world through innovative and accessible healthcare. As one of the fastest growing global specialists in Women…
Skills: Mexican Labor Law, End-to-end Recruitment, Payroll Processes, Employee Lifecycle Management, Stakeholder Management
Ciudad de México, Mexico · Hybrid
Reiseberater:in für anspruchsvolle Premiumkund:innen Kreieren Sie stilvolle und außergewöhnliche Reiseerlebnisse auf der ganzen Welt. Tauchen Sie ein in die Welt des gehobenen Reisens: Als Travel Consultant bei der Ten L…
Skills: Travel Consulting, GDS, Amadeus, Luxury Travel Planning, Customer Service
Ciudad de México, Mexico · On-site
Manager, Human Capital Services Your potential has a place here with TTEC’s award-winning employment experience. As a Manager, Human Capital Services working on site in Mexico City, you’ll be a part of bringing humanity …
Skills: Human Resources Management, Shared Services Leadership, Employee Data Administration, Payroll Support, Operational Excellence
Ciudad de México, Mexico · On-site
Manager, Human Capital Services Your potential has a place here with TTEC’s award-winning employment experience. As a Manager, Human Capital Services working on site in Mexico City, you’ll be a part of bringing humanity …
Skills: Human Resources Management, Shared Services Leadership, Employee Data Administration, Payroll Support, Operational Excellence
Grupo Peña VerdeCiudad de México, Mexico · Hybrid
¡En Grupo Peña Verde confiamos en tu talento! Seguimos creciendo y consolidándonos día a día en el sector asegurador. Este año, hemos sido reconocidos por Great Place to Work con el lugar #44 en el ranking de mejores emp…
Skills: Excel, AML Knowledge, Customer Service, Data Analysis, Communication
Ciudad de México, Mexico · Hybrid
Si está buscando una carrera en la que pueda causar una verdadera impresión, únase al Centro de servicio global (GSC) de HSBC y descubra lo valioso que será. HSBC es una de las organizaciones de servicios bancarios y fin…
Skills: International Payments, Domestic Electronic Transfers, Account Reconciliation, Operational Risk Management, Internal Control
Ciudad de México, Mexico · Hybrid
Si está buscando una carrera en la que pueda causar una verdadera impresión, únase al Centro de servicio global (GSC) de HSBC y descubra lo valioso que será. HSBC es una de las organizaciones de servicios bancarios y fin…
Skills: Payment Processing, Account Reconciliation, SWIFT Messaging, ISO Standards, Financial Market Operations
Ciudad de México, Mexico · Hybrid
Si está buscando una carrera en la que pueda causar una verdadera impresión, únase al Centro de servicio global (GSC) de HSBC y descubra lo valioso que será. HSBC es una de las organizaciones de servicios bancarios y fin…
Skills: International Payments, Domestic Electronic Transfers, Account Reconciliation, Operational Risk Management, Internal Control
Ciudad de México, Mexico · Hybrid
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we h…
Skills: Trade Compliance, Customs Regulations, Import and Export Process, Internal Auditing, SAP
Ciudad de México, Mexico · Hybrid
Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our p…
Skills: Regulatory Compliance, DMV Procedures, Process Improvement, Quality Management, Logistics
Ciudad de México, Mexico · Hybrid
Company:Marsh Description: Estamos buscando un Ejecutivo senior en seguros para unirse nuestro equipo en Marsh. Este rol estará basado en Ciudad de Mexico. Este es un rol híbrido que requiere trabajar al menos tres días …
Skills: Insurance Policy Analysis, Market Comparatives, Customer Service, Renewals Management, English Proficiency
Ciudad de México, Mexico · Hybrid
Company:Marsh Description: Estamos buscando un Ejecutivo senior en seguros bilingüe para unirse a nuestro equipo en Marsh. Este rol estará basado en Ciudad de México. Este es un rol híbrido que requiere trabajar al menos…
Skills: Insurance Advisory, Claims Management, Policy Administration, Client Relationship Management, Data Analysis
Ciudad de México, Mexico · Hybrid
Imagine yourself… Doing meaningful work that creates a daily impact on the world around you. Growing your expertise and expanding your skillset through technology, data, and continuous improvement. Owning your ambition a…
Skills: HR Data Management, System Administration, Data Analytics, Workday, Reporting
Ciudad de México, Mexico · On-site
Descripción de la empresa En QIMA, tenemos la misión de ofrecer a nuestros clientes soluciones inteligentes para fabricar productos en los que puedan confiar. Con operaciones en más de 100 países, prestamos servicios a l…
Skills: Sewing, Sewing Machine Operation, Administrative Tasks, Customer Service, Product Labeling
Ciudad de México, Mexico · On-site
About the Role: We are looking for an Office Supervisor / HR Coordinator to take ownership of office operations while supporting key HR functions. This role is critical to maintaining an organized, efficient, and engagin…
Skills: Office Management, HR Coordination, Recruitment Coordination, Onboarding, Offboarding
Ciudad de México, Mexico · On-site
Administrador de Sucursal. HSBC México, ofrecemos oportunidades para desarrollar una carrera profesional para personas con excelente actitud de servicio, trato al cliente, gusto por las ventas y visión por desarrollarse …
Skills: Customer Orientation, Sales Orientation, Teamwork, Team Management, Results Focus
Ciudad de México, Mexico · On-site
$52k–$65k/mo
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the glo…
Skills: Office Management, Workplace Experience, Hospitality, Event Coordination, Administrative Support
Ciudad de México, Mexico · On-site
If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the…
Skills: Communication Skills, Equity Middle Office Experience, Swap Middle Office Experience, Prime Support, Trade Lifecycle Management
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Manage B2B relationships with merchants and partners for the Pay Later business line, overseeing the end-to-end onboarding and implementation process. Act as the primary point of contact to resolve technical issues and champion the voice of the merchant to influence the product roadmap.
Requires a bachelor's degree in Administration, Industrial Engineering, Communications, or a similar field. Candidates should have experience in Customer Success or Partner Management within B2B environments and proficiency in CRM tools like Salesforce.
IPF Digital is a Financial Services company part IPF Group and trades as Creditea in México. We provide consumer loans, and our mission is to make life easier by offering simple and personalized financial solutions to everyday Mexicans.
Our organizational purpose is to build a better world through financial inclusion, and we see the role Customer Success Specialist as being critical in shaping and persevering our organizational culture that is centred around our purpose.
At IPF Digital we are committed to promoting strategies that help us maintain a balance between our personal and work lives, where each of our employees feels motivated and is reflected in business results.
You'll join a highly engaged team ready to help you make your adaptation very easy and simple, and together achieve goals.
The Customer Success Specialist role is part of the local Operations Team and will be responsible for managing the relationship with the merchants/partners of our Pay Later Business Line. He/she will provide all the support to external (B2B) and internal clients, performing various operational and administrative tasks that support the overall function of the Paylater business line. He/she will manage the relationship with the external clients (B2B) where the Pay Later solution is integrated.
Drive the end-to-end onboarding experience for new merchants, training, and support to ensure successful and timely implementation.
Create and maintain Up-to-Date documentation related to Onboarding, features, and support processes.
Serve as the primary point of contact (POC) for merchants and partners, building long-term, trust-based relationships.
Conduct regular check-ins to gather feedback, share product updates, and identify opportunities for growth.
Collaborate with internal teams (Finance, IT, Partnerships, CX, Business Support) to address merchant concerns efficiently.
Act as the bridge between our Merchants and Product/Dev teams to solve complex technical problems.
Proactively monitor customer satisfaction and take the initiative to improve the merchant’s experience. Champion the Voice of the Merchant to influence our product roadmap.
Propose and implement process improvements to enhance the efficiency and scalability of customer success operations.
Actively contribute to team meetings and strategy sessions, including regular collaboration with the Europa team (meetings conducted in English).
English, conversational level (high).
Excellent Communication skills.
Feedback Collection and Analysis.
Technical Support.
Strong organization skills.
Change management / continues improvement.
Understanding of the reconciliation process (financial processes).
Ability to work in a fast-paced, result driven, and constantly evolving environment.
Self-driven, accountable, and proactive.
Comfortable working cross-functionally and independently.
Knowledge in Excel.
Customer Relationship Management.
Processes management.
Operational and financial processes within a B2B environment.
CRM systems (e.g., Salesforce) and data management.
Experience in Customer Success, Partner Management, or Project Management roles, preferably in B2B environments.
Customer Feedback and Advocacy (Experience in gathering and analyzing customer feedback to identify opportunities for product improvement and enhanced customer satisfaction).
Sales Force Proficiency.
Worked within digital financial services (Desirable).
Experience using Jira Software (Desirable).
Qualifications
· Bachelor’s degree in: Administration, Industrial Engineer, Communications or similar.
What we can offer you
Work with the best team in a startup environment.
Hybrid working model.
Work Leave Permissions additional to the Law.
Work Life Balance Program with different initiatives.
Free Lunch once per week
Various team building events throughout the year.
Unlimited online Medical Attention, Psychological and Nutritional Advisory
Self – care
If your answer is yes, please send us your CV.
Only short – listed candidates will be contacted. All short – listed candidates will be invited to do an initial online screening as part of the recruitment process.
IPF Digital México is an Equal Opportunity Employer, and we value diversity and inclusion in the workplace. We seek to recruit, develop, and retain the most talented people from diverse cultures, perspectives, skill, and experiences within our workforce.
All employment will be based on merit, competence, performance, and business needs.
Our purpose is to build a better world through financial inclusion.
IPF Digital provides fast, flexible, and convenient credit solutions under the Creditea and Credit24 brands to retail customers in Estonia, Latvia, Lithuania, Czech Republic, Mexico, and Australia. Our solutions are designed to meet our customers' credit needs. They are delivered via a prompt, high-quality service backed by our sophisticated technology platform. This makes the whole application process easy and hassle-free. Our customers might require money for something vital, such as paying an unexpected bill or coping with day-to-day expenses. Or they may be looking for help to carry out home improvements, buy a car or start a business. Whatever they need, we offer innovative financial services that are respectful, responsible, and straightforward. Our products: - Revolving credit line - Mobile wallet including online payment features - Instalment loans
Offices: Lõõtsa 5, Tallinn, Head office for IPF Digital 11415, EE · Aleje Jerozolimskie 136, 5th floor, Warsaw, Eurocentrum Complex 02-305, PL · Ūnijas iela 8 k-6, Vidzemes priekšpilsēta, Riga, LV-1084, LV · Švitrigailos g. 11M, Vilnius, LT-01001, LT · Avenida de la Albufera 153, 3rd floor, Madrid, Spain 28038, ES
There are currently 775 open administrative positions in Ciudad de México, Mexico listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Marsh McLennan, HSBC, Citi, Banco Mercantil del Norte - Banorte, ICON plc, among others. Browse the listings above to see every active employer.
Yes — 324 of the 775 open administrative positions offer remote or hybrid work (102 remote, 222 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
