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Full-time, Contract
Posted 2h ago
~40 hrs/week
Remote in Mexico
Responsibilities
Act as the primary point of contact for patients by managing inquiries via phone, email, and chat. Responsibilities include scheduling appointments, providing pre- and post-visit instructions, and maintaining accurate patient records.
Requirements
Requires full professional fluency in English and Spanish and at least one year of experience in customer service or patient support. Candidates must reside in Mexico and possess a stable internet connection and a dedicated home workspace.
Full job description
We are looking for a detail-oriented, caring, and reliable bilingual professional to join our remote patient support team. In this role, you will be the primary point of contact for patients, helping them navigate their care journey from scheduling appointments to receiving follow-up guidance after their visits.
This is a fully remote, full-time position open to candidates based in Mexico. If you genuinely enjoy helping people, communicate clearly in both English and Spanish, and thrive in a structured remote environment, we would love to hear from you.
What You Will Do
Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats
Schedule patient appointments and manage changes or cancellations
Provide patients with clear pre-appointment and post-appointment instructions
Follow up with patients as needed to ensure they have the information they need
Support clinic operations with coordination and administrative tasks
Maintain accurate records of all patient interactions
Handle multiple communication channels at the same time while keeping a calm, professional tone throughout
Contract & Compensation
$5.50 USD per hour
Paid weekly in arrears
Independent Contractor
48-hours per week
Training duration: 4 weeks
Important Information
This is a fully remote opportunity
Candidates must be fluent in English and Spanish
Applications and resumes must be submitted in English
Only candidates based in Mexico will be considered for this posting
Hiring Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
Our process includes:
Resume and Prescreen Questionnaire Review
One-Way Video Interview
Live Interview
Final Interview
Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for this position.
Requirements
What We’re Looking For
Full professional fluency in both English and Spanish, written and spoken
At least 1 year of experience in customer service, patient support, or a similar client-facing role
Proven experience working in a fully remote role
Strong written communication skills with attention to grammar and clarity
Comfortable learning and navigating multiple software tools and platforms
A stable internet connection and a dedicated, quiet home workspace
Strong organizational skills and the ability to manage multiple tasks at once
A patient, empathetic, and professional communication style at all times
Currently residing in Mexico
Equipment
We will provide a laptop; however, to be considered for this role, you must have an additional screen, a headset, and a stable, wired internet connection.
Global BPO & Staffing Solutions | Multilingual Support | CX, Collections, Back Office & Tech Services
Industry
Outsourcing and Offshoring Consulting
Company size
501-1,000 employees
Founded
2022
Headquarters
Plano, TX
LinkedIn followers
9,091
Resolv Global delivers scalable, multilingual BPO solutions that help businesses operate seamlessly across borders and time zones. With 12 global delivery hubs and teams fluent in 18+ languages, we provide flexible on-site, hybrid, and remote staffing for customer experience, technical support, back-office operations, financial services, sales, and specialized roles.
Trusted by more than 50 clients, including Fortune 500 companies, we combine global reach with local expertise to deliver people-powered, tech-enabled solutions. Our average annual attrition is under 3%, well below industry norms, ensuring consistency, quality, and long-term success for our partners.
Our commitment extends beyond business: through Resolv Impact, we invest in people, communities, and sustainable growth, because outsourcing should create value for everyone it touches.
Let’s build your offshore or nearshore team, tailored to your needs, built for scale, and ready to perform.
Offices: 7250 Dallas Parkway, Suite 400, Plano, TX 75024, US
Business Process Outsourcing (BPO)Multilingual Customer SupportCollections & Financial ServicesSales Enablement & Lead GenerationBack-Office & Administrative SupportTechnical Support ServicesRemote & Hybrid StaffingNearshore & Offshore SolutionsWorkforce ScalabilityCompliance (ISO27001
How many Administrative jobs are open in Monterrey, Mexico right now?
There are currently 68 open administrative positions in Monterrey, Mexico listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Monterrey, Mexico?
Companies currently hiring include FEMSA, ProTrans, TecSalud del Tecnológico de Monterrey, Nemak, Schneider Electric, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Monterrey, Mexico?
Yes — 13 of the 68 open administrative positions offer remote or hybrid work (5 remote, 8 hybrid).
How do I apply for Administrative jobs in Monterrey, Mexico?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.