Ciudad de México, Mexico · Hybrid
Who are we? IPF Digital is a Financial Services company, part of IPF Group, and trades as Creditea in México and Credit24 in Australia. We provide consumer loans, and our mission is to make life easier by offering simple…
Skills: Debt collection, Team leadership, Financial services, Performance management, Data analysis
Ciudad de México, Mexico · Hybrid
Senior Performance Marketing Leader – México Who are we? IPF Digital is a Financial Services company part IPF Group and trades as Creditea in México. We provide consumer loans, and our mission is to make life easier by o…
Skills: Performance marketing, Google Ads, Digital acquisition strategy, Data-driven marketing, Budget management
Tallinn, Estonia · Hybrid
$4k–$5k/mo
At IPF Digital, we’re building a better world through financial inclusion. IPF Digital is a global financial services provider on a mission to build a better world through financial inclusion. We deliver innovative, cust…
Skills: Compliance management, Risk management, Outsourcing governance, ICT security, Regulatory reporting
Warsaw, Masovian Voivodeship, Poland · Hybrid
About Team Join an international Credit Risk team that uses data and insights to support responsible lending across IPF Digital markets. Work alongside experienced Credit Risk Managers and Data Scientists, learning how a…
Skills: Data analysis, Portfolio monitoring, Credit risk, SQL, Excel
Tallinn, Estonia · Hybrid
$2k–$2k/mo
Meist: IPF Digital on rahvusvaheline FinTech ettevõte, mis pakub kiireid ja paindlikke krediidilahendusi. Ettevõte tegutseb kaubamärkide Creditea ja Credit24 alt ning teenindab kliente Eestis, Lätis, Leedus, Mehhikos, Au…
Skills: Analytical thinking, Data processing, Customer communication, Financial analysis, Decision making
Redfern, New South Wales, Australia · Hybrid
Are you an innovative and energetic Partnership Manager then keep reading, you may be the star we are looking for. ⭐ Who are we? IPF Digital Australia (trading as Credit24), is part of a global market-leading consumer le…
Skills: Partnership Management, B2B2C Strategy, Sales Pipeline Management, Negotiation, Relationship Management
Ciudad de México, Mexico · Hybrid
Compliance Leader 📍 Mexico City | IPF Digital México About the role We are looking for a Compliance Leader to join our team in Mexico. Reporting to the Legal and Compliance Manager, this role will be responsible for ens…
Skills: Regulatory Compliance, AML Compliance, Risk Management, Financial Regulations, Consumer Protection
Warsaw, Masovian Voivodeship, Poland · Hybrid
About the team: Our team is responsible for building and evolving API integrations with external brokers. We design and develop broker APIs and customer journey from the ground up, with a clear goal: make our platform ea…
Skills: React, TypeScript, Tailwind CSS, Next.js, REST APIs
Rīga, Latvia · Hybrid
$4k–$4k/mo
About Team Join a collaborative international Finance team that plays a critical role in supporting IPF Digital's growth across multiple markets. Work closely with local, regional and Group Finance colleagues to ensure s…
Skills: Financial Control, Statutory Reporting, Management Reporting, Month-end Close, Latvian Accounting Standards
Vilnius, Vilnius County, Lithuania · Hybrid
$3k–$4k/mo
About Team Join a collaborative European HR team supporting people across multiple markets while partnering closely with local leadership in Lithuania. You'll play a key role in creating an outstanding employee experienc…
Skills: Employee Lifecycle Management, Employee Relations, Talent Acquisition, HR Administration, Compliance
Warsaw, Masovian Voivodeship, Poland · Hybrid
About Team Join our Compliance and Non-Financial Risk Management team, where we help ensure IPF Digital operates with integrity, transparency, and a strong customer-first approach across multiple international markets. W…
Skills: Compliance Management, Risk Assessment, Assurance, Investigation, Issue Resolution
Warsaw, Masovian Voivodeship, Poland · Hybrid
About Team Join our Compliance and Non-Financial Risk Management team, where we help ensure IPF Digital operates with integrity, transparency, and a strong customer-first approach across multiple international markets. W…
Skills: Compliance Management, Risk Assessment, Assurance, Investigation, Issue Resolution
Tallinn, Estonia · Hybrid
$6k–$7k/mo
About Team Join our international Marketing function, where customer insight, data, and technology come together to create meaningful customer experiences and sustainable business growth across multiple digital lending m…
Skills: Customer Value Management, CRM Strategy, Customer Lifecycle Management, Data Analysis, Campaign Management
Ciudad de México, Mexico · Hybrid
Customer Success Specialitst Who are we? IPF Digital is a Financial Services company part IPF Group and trades as Creditea in México. We provide consumer loans, and our mission is to make life easier by offering simple a…
Skills: English Proficiency, Communication Skills, Feedback Collection and Analysis, Technical Support, Organization Skills
Ciudad de México, Mexico · Hybrid
Customer Success Specialitst Who are we? IPF Digital is a Financial Services company part IPF Group and trades as Creditea in México. We provide consumer loans, and our mission is to make life easier by offering simple a…
Skills: English Proficiency, Communication Skills, Feedback Collection and Analysis, Technical Support, Organization Skills
Warsaw, Masovian Voivodeship, Poland · Hybrid
About Team: Join our collaborative Digital Marketing HUB, working alongside experienced marketing analysts and marketing specialists across multiple international markets. Partner closely with the Head of Digital Marketi…
Skills: Google Ads, Google Analytics, Google Tag Manager, Looker Studio, Performance Marketing
Warsaw, Masovian Voivodeship, Poland · Hybrid
About Team: Join our collaborative Digital Marketing HUB, working alongside experienced marketing analysts and marketing specialists across multiple international markets. Partner closely with the Head of Digital Marketi…
Skills: Google Ads, Google Analytics, Google Tag Manager, Looker Studio, Performance Marketing
Ciudad de México, Mexico • Hybrid
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The Collections Team Leader will manage the end-to-end collections process, including task allocation, performance monitoring, and ensuring compliance with financial regulations. They are also responsible for coaching and developing a team of Collections Specialists to meet agreed-upon financial targets and customer outcomes.
Candidates must have at least 3 years of experience in debt recovery and proven leadership skills. A finance-related degree or certification is highly desirable, along with business-level proficiency in English.
Who are we?
IPF Digital is a Financial Services company, part of IPF Group, and trades as Creditea in México and Credit24 in Australia. We provide consumer loans, and our mission is to make life easier by offering simple and personalized financial solutions.
Our organizational purpose is to build a better world through financial inclusion, and we see the role Collections Team Leader as being critical in shaping and preserving our organizational culture that is centred around our purpose.
At IPF Digital, we are committed to promoting strategies that help us maintain a balance between our personal and work lives, where each of our employees feels motivated and is reflected in business results.
You'll join a highly engaged team ready to help you make your adaptation very easy and simple, and together achieve goals.
The role
Reporting to the Credit Risk Manager (with a functional reporting line to the Regional Collections Manager), the Collections Team Leader will lead and develop a team of Collections Specialists to deliver agreed collections outcomes. The role is responsible for the operational end-to-end management and control of the Collections process, covering Pre-Reminder, Reminder (0-64 DPD) and Collections stage (72+ DPD). Debt sale processes are excluded from this role's responsibility.
The responsibilities
· Own and manage the end-to-end Collections process, including Pre-Reminder, Reminder (0-64 DPD) and Collections stage (72+ DPD), ensuring effective daily operation, task allocation and delivery against agreed collections targets such as POT, regularisation, roll rates, flow-forward and cash collected.
· Maintain and monitor collections procedures, controls, policies and manuals, ensuring compliance, customer treatment standards, accurate records, audit readiness and timely corrective actions where control gaps or risks are identified.
· Prepare, review and present daily and weekly collections reports for the team, including contact rates, productivity, quality, customer outcomes and portfolio trends; analyse results, identify issues and initiate data-driven process, system or strategy improvements where required.
· Lead, coach and develop Collections Specialists through training, mentoring, quality reviews, one-to-one meetings, performance management, knowledge sharing and implementation of motivational or incentive schemes to improve team engagement and performance.
· Ensure customers experiencing payment difficulties are handled with sensitivity and tact, acting as an escalation point for complex cases and supporting day-to-day collections activity where needed, including dialler activity, manual calls and payment arrangements.
· Manage team capacity, attendance, coverage and FTE/budget inputs to ensure business continuity and efficient delivery of monthly targets.
· Manage relationships and documentation requirements with external collections partners, outsourced reminder partners and system providers, and support new collections projects from testing through implementation and execution.
· Perform other duties within the scope and responsibilities of the role, as directed by the Regional Collections Manager or Operations Manager.
Qualifications
· Accreditation or certification in a Finance-related area
· Financial Services diploma/Finance degree (highly desirable)
· Fluent English (Business-level proficiency)
Knowledge
· A sound understanding of debt collection and associated legal obligations
· An understanding of the Bankruptcy Act; The National Consumer Credit Code (NCCP), The Debt Collection Guidelines; The Privacy Act and The Code of Banking Practice
Skills:
· Superb phone manners
· Be self-motivated and commercially minded
· High attention to detail
· Be methodical in your approach
· Be results focused
· Have high personal energy and enjoy a lively environment
· Demonstrated ability to show active listening, effective questioning to build rapport and ongoing relationships
· Employ a professional but firm negotiation style
· Proactive and performance-driven nature
· Independent problem-solving abilities and positive attitude
· Ability to display a flexible approach to problem-solving issues whilst working within an established credit framework
· Ability to work within an ambiguous environment and assist to create appropriate structure and processes
Experience
· 3+ years' experience in a debt recovery role
· Management/leadership experience
· A good understanding of how to talk to get the most out of customers
· Knowledge of phone systems
· Prior knowledge of working with Salesforce is encouraged
· People management experience
Must live in Mexico City or metropolitan area like Estado de México.
What we can offer you
Attractive Salary
Bonuses
Additional benefits
Work with the best team in a startup environment.
Hybrid working model.
Night shift: from Sunday to Thursday // 5pm to 1am with a 1 hr lunch time
Uber ride home after your shift included as a benefit.
Work Leave Permissions additional to the law.
Work Life Balance Program with different initiatives.
Medical Attention and Psychological.
Self-care days
Additional benefits
Sounds good?
If your answer is yes, please attach your Resume in English.
Only short-listed candidates will be contacted. All short-listed candidates will be invited to do an initial online screening as part of the recruitment process.
IPF Digital México is an Equal Opportunity Employer, and we value diversity and inclusion in the workplace. We seek to recruit, develop, and retain the most talented people from diverse cultures, perspectives, skills, and experiences within our workforce.
All employment will be based on merit, competence, performance, and business needs.
Our purpose is to build a better world through financial inclusion.
IPF Digital provides fast, flexible, and convenient credit solutions under the Creditea and Credit24 brands to retail customers in Estonia, Latvia, Lithuania, Czech Republic, Mexico, and Australia. Our solutions are designed to meet our customers' credit needs. They are delivered via a prompt, high-quality service backed by our sophisticated technology platform. This makes the whole application process easy and hassle-free. Our customers might require money for something vital, such as paying an unexpected bill or coping with day-to-day expenses. Or they may be looking for help to carry out home improvements, buy a car or start a business. Whatever they need, we offer innovative financial services that are respectful, responsible, and straightforward. Our products: - Revolving credit line - Mobile wallet including online payment features - Instalment loans
Offices: Lõõtsa 5, Tallinn, Head office for IPF Digital 11415, EE · Aleje Jerozolimskie 136, 5th floor, Warsaw, Eurocentrum Complex 02-305, PL · Ūnijas iela 8 k-6, Vidzemes priekšpilsēta, Riga, LV-1084, LV · Švitrigailos g. 11M, Vilnius, LT-01001, LT · Avenida de la Albufera 153, 3rd floor, Madrid, Spain 28038, ES
Our purpose is to build a better world through financial inclusion.
IPF Digital provides fast, flexible, and convenient credit solutions under the Creditea and Credit24 brands to retail customers in Estonia, Latvia, Lithuania, Czech Republic, Mexico, and Australia. Our solutions are designed to meet our customers' credit needs. They are delivered via a prompt, high-quality service backed by our sophisticated technology platform. This makes the whole application process easy and hassle-free. Our customers might require money for something vital, such as paying an unexpected bill or coping with day-to-day expenses. Or they may be looking for help to carry out home improvements, buy a car or start a business. Whatever they need, we offer innovative financial services that are respectful, responsible, and straightforward. Our products: - Revolving credit line - Mobile wallet including online payment features - Instalment loans
Offices: Lõõtsa 5, Tallinn, Head office for IPF Digital 11415, EE · Aleje Jerozolimskie 136, 5th floor, Warsaw, Eurocentrum Complex 02-305, PL · Ūnijas iela 8 k-6, Vidzemes priekšpilsēta, Riga, LV-1084, LV · Švitrigailos g. 11M, Vilnius, LT-01001, LT · Avenida de la Albufera 153, 3rd floor, Madrid, Spain 28038, ES
