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Full-time
Meal Vouchers, Life Insurance, Private Medical Care, Holiday Allowance, Christmas Bonus, Easter Bonus
Posted 47d ago
~40 hrs/week
Responsibilities
The role involves creating service orders and coordinating field service operations, including emergency and maintenance services. It focuses on planning and dispatching technicians via Salesforce and SAP to enhance customer satisfaction.
Requirements
Candidates must be fluent in English with strong communication skills and intermediate computer proficiency. Experience with ERP systems such as SAP and Salesforce is required.
Full job description
Diversey - Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 70 manufacturing facilities strategically located around the globe and employs a team of over 16,500 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For more information about Solenis, please visit www.solenis.com
Technical customer service planner creates service orders, plans, schedules and coordinates field service operations at customer sites. The overall purpose of this role is to enhance the customer experience, drive customer satisfaction, and contribute to the company's overall success by ensuring smooth and effective service planning and maintaining high standards of service delivery
Key accountabilities:
Planning and dispatching emergency services in Salesforce Service cloud.
Manual planning and dispatching for same day services.
Massload of equipment records.
Creating service orders in SAP from installations request forms or SmartStart tool
Planning and dispatching installations in Salesforce service cloud.
Creating service orders in SAP from scheduled maintenance matrix provided by countries.
Planning and dispatching maintenance services in Salesforce service cloud
Communication with country TCS business partner
Communication with local teams and contact persons for planning activities, eg technicians
Providing agreed service level reports
Refeeding service information to agreed customer portals
Experience:
Fluent in English with strong written and verbal communication skills
Intermediate computer Skills with accurate keyboarding skills. Experienced in using MS Word, Excel, Internet applications including email, ERP systems (SAP/Salesforce)
Has developed specialized skills or is multi-skilled in own work area
Good written and spoken English
Benefits
Meal Vouchers (30 ron per each working day)
Life Insurance
Private Medical Care
Holiday Allowance
Christmas and Easter Bonus
Extra vacation days (Birthdays and 1 additional day added every year of employment)
Annual Bonus (Target based)
Related keywords
Salesforce Service CloudSAPERPField Service OperationsService PlanningDispatchingWater TreatmentHygiene SolutionsCustomer ExperienceMaintenance MatrixService Level Reports
Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of ~23000 professionals in 160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.
For additional information about Solenis, please visit www.solenis.com or follow us on social media.
Offices: 2475 Pinnacle Dr., Wilmington, DE 19803, US · Mühlentalstrasse 38, Schaffhausen, Switzerland 8200 , CH · No. 688, Shenfu Road, Xinzhuang Industrial Zone, Shanghai, People’s Republic of China 201108, CN · Rua Werner von Siemens, 111, Cj. 11, Terre A, São Paulo, Brazil 05069-900, BR
How many Administrative jobs are open in Bucharest, Romania right now?
There are currently 385 open administrative positions in Bucharest, Romania listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Bucharest, Romania?
Companies currently hiring include Accenture, Bunge, Hewlett Packard Enterprise, OMV, Capgemini, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Bucharest, Romania?
Yes — 199 of the 385 open administrative positions offer remote or hybrid work (14 remote, 185 hybrid).
How do I apply for Administrative jobs in Bucharest, Romania?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.