United Kingdom · On-site
The Customer Service Executive plays a key role in supporting a high-performing sales environment, working collaboratively with Operations, External Sales, Finance, and Procurement. The postholder will deliver an excepti…
Skills: Customer service, Verbal communication, Written communication, Attention to detail, Excel
Powys, Wales, United Kingdom · On-site
Enviropak, a well-established packaging business based in Monaghan, Ireland, has served the Irish food production and processing sector for over 42 years. Specialising in egg packaging and corrugated retail display solut…
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United Kingdom · On-site
Zeus Food is a leading company in the packaging industry, committed to delivering innovative and sustainable packaging solutions to our valued customers. Our core values of honesty, trust, ambition, courage, respect, and…
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Powys, Wales, United Kingdom · On-site
SUMMARY OF ROLE The Warehouse Operative at JJVC plays a key role in ensuring the efficient, accurate, and safe handling of goods within the warehouse. This position involves receiving, storing, picking, packing, and disp…
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Zabok, Krapinsko-zagorska, Croatia · Hybrid
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Bucharest, Romania · On-site
This role contributes to a thriving sales environment, working in conjunction with operations, external sales, finance & procurement. The Postholder will deliver great customer services, with the ability to understand an…
Skills: Customer Service, Verbal Communication, Written Communication, Attention To Detail, Microsoft Excel
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The role involves managing the end-to-end customer journey from quotation to invoicing while providing sales support to external consultants. Responsibilities include resolving customer queries, maintaining accurate records, and proactively identifying opportunities for upselling and cross-selling.
Candidates must have proven customer service experience, strong communication skills, and intermediate proficiency in Microsoft Office applications. A minimum level 2 education (GCSE level) in Maths and English is required, with knowledge of SAP considered an advantage.
The Customer Service Executive plays a key role in supporting a high-performing sales environment, working collaboratively with Operations, External Sales, Finance, and Procurement.
The postholder will deliver an exceptional customer experience, demonstrating a strong ability to understand customer needs and provide timely, effective solutions.
This role provides comprehensive sales and customer service support to customers via telephone and email. The successful candidate will be allocated specific sales areas within the business, supporting multiple External Sales Consultants and fostering strong, long-term customer relationships through a consistent, customer-centric approach.
While primarily responsible for ensuring a seamless customer journey from quotation through to order, delivery, and invoicing, the role also includes proactively identifying opportunities to upsell and range sell, communicating promotional activity, and supporting effective price maintenance for key customers.
PRINCIPAL RESPONSIBILITIES
Prioritise and process customer orders and enquiries received via telephone and email.
Deliver a smooth end-to-end customer journey from Quote → Order → Delivery → Invoice.
Investigate and resolve customer queries and complaints promptly and professionally, including late deliveries, incorrect orders, or faulty products.
Maintain accurate and detailed customer records, including pricing updates, special instructions, and account notes.
Liaise closely with Supply Chain, Finance, and Operations teams to coordinate collections, manage delivery requirements, and fulfil ad hoc customer requests.
Work collaboratively with allocated Sales Consultants to drive positive sales performance within your designated sales area.
Proactively identify opportunities to increase sales through upselling, cross-selling, and promotion of new products and services.
Monitor product availability and communicate restock requirements or order issues to the Supply Chain team.
Assist the Finance department with credit hold queries, account reconciliations, and other accounting-related customer enquiries.
Communicate proactively with customers regarding order progress, delays, or delivery amendments.
Accurately log all customer interactions and maintain up-to-date account information, ensuring data can be retrieved for reporting and management analysis.
Address customer enquiries regarding new products, services, pricing, and promotions.
Contribute to overall business performance by increasing customer satisfaction and supporting revenue growth.
SCOPE OF POSITION
The role does not have line management responsibility and will report to the Head of Sales
The postholder may be required to work additional hours, where necessary, to fulfil the responsibilities of the role and support business requirements.
This position is located at our site in the UK Head Office in Biggleswade.
PERSON SPECIFICATION
Key Skills
Knowledge and Experience
Personal Attributes
Qualifications
The biggest range in the business!
EMPIRE TAPES PLC is a packaging and containers company based out of Bolton Rd, Wath upon Dearne, United Kingdom.
Offices: Bolton Rd, Wath upon Dearne, S63 7LG, GB
The biggest range in the business!
EMPIRE TAPES PLC is a packaging and containers company based out of Bolton Rd, Wath upon Dearne, United Kingdom.
Offices: Bolton Rd, Wath upon Dearne, S63 7LG, GB
