Bucharest, Romania · On-site
This role contributes to a thriving sales environment, working in conjunction with operations, external sales, finance & procurement. The Postholder will deliver great customer services, with the ability to understand an…
Skills: Customer Service, Verbal Communication, Written Communication, Attention To Detail, Microsoft Excel
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The role focuses on delivering high-quality customer support via phone, email, and chat while managing the end-to-end order process from quote to invoice. It involves collaborating with supply chain, finance, and operations teams to resolve complaints and drive sales growth through upselling.
Candidates should have at least one year of customer service or office experience and intermediate proficiency in Microsoft Office. A minimum level 2 qualification in Maths and English is required, with SAP knowledge being an advantage.
This role contributes to a thriving sales environment, working in conjunction with operations, external sales, finance & procurement. The Postholder will deliver great customer services, with the ability to understand and meet the needs of clients who need assistance.
The role will provide sales and customer service support to customers calling, emailing, live chatting or instant messaging the team.
The role will have some allocation to a specific sales areas across the business, supporting multiple external sales consultants. You will apply a customer centric can-do culture. This consistency will allow strong customer relationships to be built.
Whilst primarily ensure the customer journey from Quote to Order, Delivery to Invoice is seamless, the role will be encouraged to upsell, range sell, communicate promotional activity and actively support price maintenance of key customers.
PRINCIPAL RESPONSIBILITIES
SCOPE OF POSITION
The role reports to RO Supply Chain Manager.
LOCATION
This position is located at our site in the Bucharest - Romania.
PERSON SPECIFICATION
Key Skills
Knowledge and Experience
Personal Attributes
Qualifications
The biggest range in the business!
EMPIRE TAPES PLC is a packaging and containers company based out of Bolton Rd, Wath upon Dearne, United Kingdom.
Offices: Bolton Rd, Wath upon Dearne, S63 7LG, GB
The biggest range in the business!
EMPIRE TAPES PLC is a packaging and containers company based out of Bolton Rd, Wath upon Dearne, United Kingdom.
Offices: Bolton Rd, Wath upon Dearne, S63 7LG, GB
