Customer Service Representative - Crown Autobody and Glass North
Winnipeg, Manitoba, Canada · On-site
Mid level
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Mid level
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Customer Service Representative - Crown Autobody and Glass North
The Customer Service Representative serves as the primary point of contact for autobody repair customers, managing the claim process and providing vehicle status updates. They are responsible for coordinating with insurance companies, processing payments, and ensuring a positive customer experience from intake to vehicle delivery.
Requirements
Candidates must have a high school diploma or equivalent and at least two years of customer service experience. Proficiency in Microsoft Office, strong organizational skills, and a valid driver's license with the ability to drive manual transmission are required.
Full job description
Crown Auto Group is a Winnipeg-based, family-owned organization built on integrity, teamwork, and strong relationships. We are proud to be recognized as one of Canada’s Best Managed Companies and an Aon Hewitt Best Employer – Platinum Level. As one of Manitoba’s fastest-growing dealerships, we offer exceptional service and exciting career opportunities in a dynamic industry.
We have a great opportunity for a Customer Service Representative to join our team at Crown Autobody & Glass located in the Crown Honda dealership at 2610 McPhillips Street. Crown Autobody & Glass is a state-of-the-art autobody shops with all updated modern European equipment, specializing in import brands.
We offer a competitive salary and encouraging team environment, as well as a competitive benefits package. As a Customer Service Representative, you will be responsible for providing exceptional service to all the customers that you will interact with. After the initial 90 days of comprehensive training, success will mean having the ability and skills to work with multiple computer programs, while being the first point of contact for our autobody repair customers.
Additional Crown Auto Group Employee Benefits:
Comprehensive Benefits Package including extended health, dental, vision and massage therapy reimbursement
Discounted fitness membership
Associate Referral Bonus Program
Career advancement- most of the promotions are from within the company
Access to Perkopolis. (Canadas leading corporate concierge discount service)
What you'll do:
Greet customers and provide them with a positive first impression
Guide customers in person, online and on the phone through the claim and repair process, responding to their inquiries, educating them about the MPI process and creating appointments
Collaborate with production, parts team and MPI and proactively provide customer with updates on their vehicles to meet estimated timeframes
Coordinate with insurance companies for claim processing, ensuring all necessary documentation is completed accurately and in a timely manner
Collect payment and signatures with customers as required
Walk clients to their vehicles on delivery explaining the repairs completed
Assist with office work as required
Qualifications:
High school Diploma, GED, or equivalent
Collision centre and/or automotive experience an asset
2+ years of customer service experience preferred
Excellent organizational and time management skills
Great communication, interpersonal and teamwork skills
Customer-oriented with a desire to provide exceptional customer experience
Focused and detailed-oriented
Positive, energetic attitude with willingness to learn
Solid command of computers and Microsoft Office Programs
Knowledge of Manitoba Public Insurance processes an asset
Valid driver’s license and ability to drive manual transmission
CROWN AUTO GROUP is an equal opportunity employer! We are looking for people from various ethnicities, backgrounds and experiences to join our workplace. We are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. Reasonable accommodations are available during the selection process, and we'll respond in a timely manner to any requests for accommodations.
Making Car Ownership Easy | Canada's Best Managed Companies Platinum Club Member
Industry
Automotive
Company size
201-500 employees
Founded
1984
Headquarters
Winnipeg, MB
LinkedIn followers
1,829
As a proud member of Canada's Best Managed Companies Platinum Club, we've built our reputation on putting customers first and delivering exceptional experiences at every stage of the ownership journey.
Our Power of 1 approach is about making every part of vehicle ownership simpler. That starts with upfront, pre-negotiated pricing, so you can shop with confidence without the traditional back and forth.
But our relationship with customers doesn’t end when they drive away. We are here for the full ownership experience, from regular maintenance and service to repairs, parts, vehicle upgrades, and your next vehicle.
With dealerships representing Acura, Honda, Mazda, Nissan and Toyota in Winnipeg, our goal is simple: provide straightforward pricing, dependable service and a better experience throughout your time as a vehicle owner.
Crown Auto Group. The Power of 1. Making car ownership easier.
Offices: 1717 Waverley St, Winnipeg, MB R3T 6A9, CA