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Bilingual Assistant Community Manager (Spanish-English)
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$50k–$55k/yr
Full-time
high school, professional certificate
Health Insurance, Vision Insurance, Dental Insurance, Short Term Disability, Long Term Disability, Life Insurance
Posted 14d ago
~40 hrs/week
Responsibilities
Supports community operations by managing tenant relations, processing payments, and overseeing lease renewals. Assists the Senior Community Manager in leading the team and ensuring compliance with housing policies and regulations.
Requirements
Requires at least three years of experience in property management or leasing and bilingual proficiency in Spanish and English. A high school diploma and specific certifications like NCHM COS and TCS are required or must be obtainable.
Full job description
Position Description
Under the direction of the Senior Community Manager, the Assistant Community Manager supports and assists in all aspects of community operations. The Assistant Community Manager is responsible for assisting incoming and outcoming tenants, maintaining an active line of communication with residents, and managing the records of employees, bills, and deposits. There are also instances when the Assistant Community Manager must process payments and requests from tenants, respond to inquiries and concerns, and schedule maintenance activities. Furthermore, as an Assistant Community Manager, it is essential to perform support tasks and lead the team, all while adhering to the community's policies and regulations.
Specific Duties
Job Responsibilities:
Interacts routinely with residents; communicates effectively, appropriately, and courteously with residents, associates, management and guests to ensure that all areas of concern are addressed promptly and professionally.
Implements sales and marketing activities both on and off site to achieve occupancy goals; recommends strategies to adjust activities as needed in response to market conditions, competitive pressures, apartment turnovers, and other factors influencing occupancy; maintains knowledge of competitive properties and market trends and makes recommendations as appropriate.
Complies with Jubilee Housing’s policies and procedures and external regulatory requirements; ensures solid understanding of Jubilee Housing’s operational and human resources policies and procedures.
Ensures strict compliance with the Fair Housing Act, shows and leases apartments; qualifies prospective residents in compliance with program requirements; manages lease renewal process.
Collects rents, monitors and manages delinquencies and collections, and maintains accurate records.
Provides direction to the team in the absence of the Community Manager.
Promotes resident services initiatives in conjunction with the Resident Services Department.
Prepares, monitors, and distributes reports on a variety of operational and financial data.
Assists in processing property expenses such as vendor invoices.
Participates in and attends all required training sessions.
Keeps Community Manager informed of any information that could affect property operations.
Supports other communities as assigned by management.
Other duties as assigned.
Supervisory Responsibilities:
While this role has no direct reports, the Assistant Community Manager may act in a supervisory capacity, under the direction of the Senior Community Manager. When participating in supervisory responsibilities such as planning, assigning, and directing the work of associates; appraising performance, rewarding and counseling associates; addressing complaints and resolving problems, s/he carries out supervisory responsibilities in accordance with Jubilee Housing policies and applicable laws.
Desired Qualifications
Minimum three years’ experience in property management, leasing, or a related field.
Bilingual (Spanish/English) required.
High School Diploma or GED Equivalent.
NCHM COS (Certified Occupancy Specialist) & TCS (Tax Credit Specialist) Certification or equivalent certification from a nationally recognized compliance training program and experience, or ability and commitment to obtain certifications at the next available course offering.
Ability to work in a fast-paced environment demonstrating strong organizational and follow up skills along with an ability to manage multiple priorities.
Strong verbal and written communication skills with the ability to interact, in English, with a diverse group of associates, residents and external agencies.
Ability to apply reason, logic, and problem-solving skills to resolve typical operational issues.
Ability to read, in English, at a level sufficient to understand policies and procedures, safety notices, general business correspondence and/or documentation.
Strong computer and keyboarding skills with proficiency in Microsoft Word and Excel and the ability to quickly master new applications.
Excellent interpersonal skills. Positive attitude, enthusiasm and energy. strong customer service orientation to older adults.
Strong attention to detail.
Ability to handle a high volume of telephone calls.
Possess and maintain timely and reliable transportation.
Benefits
Benefits include health, vision, and dental insurance, STD, LTD, and Life insurances, paid vacation, sick leave, holidays, transportation stipend and a 403b matched contribution retirement plan.
Background Check and Drug Screening
Finalist(s) for this position will be subject to a drug screening and will be required to consent to a pre-employment background check, to include employment and education verifications, as a condition of employment.
Background check and drug test results do not automatically preclude you from being considered for employment. We recognize that each candidate's circumstances may differ, and we evaluate all aspects of your application and qualifications before making a final decision
References
Please be prepared to provide 3 professional references if you are selected for this role.
Jubilee Housing builds diverse, compassionate communities that create opportunities for everyone to thrive.
Industry
Non-profit Organizations
Company size
51-200 employees
Founded
1973
Headquarters
Washington, District of Columbia
LinkedIn followers
1,859
Jubilee works to foster equity and bring about justice through housing—justice housing. Jubilee produces justice housing, which is affordable to those who need it most, coupled with opportunities we all need to succeed, and located in neighborhoods with easy access to resources such as good schools, grocery stores, and public transportation. Opportunities include employment coaching, financial capability training, academic enrichment, and re-entry assistance to those returning from incarceration. Jubilee concentrates on Washington D.C.’s Adams Morgan, Columbia Heights, and Mount Pleasant neighborhoods.
Offices: 1640 Columbia Road NW, Washington, District of Columbia 20009, US
Affordable HousingSupportive ServicesCommunity DevelopmentFinancial InclusionRe-entry Housingand Youth and Family ServicesConstructionCommunitiesNon ProfitCommunications Infrastructure