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The Restaurant General Manager provides overall leadership and supervision to ensure a profitable, clean, and efficient operation. They are responsible for managing costs, staffing, and maintaining high standards of food quality and guest service.
Candidates must be at least 18 years old with a high school diploma or GED and at least 6 months of supervisory experience. Open availability and the legal right to work in the United States are required.
Job DetailsJob Location: 1195 SE 163rd Ave, Vancouver, WA - Vancouver, WA 98683Salary Range: $20.00 - $25.89 HourlyPosition Summary:
The Restaurant General Manager (RGM) provides overall leadership and direct supervision for operations of an individual Taco Bell Unit. They are accountable for the organized, efficient, and profitable operation of their restaurant by achieving and maintaining high standards of cleanliness, hospitality, accuracy, building maintenance, product quality, and speed of service. The RGM directly performs hands on operational work as necessary to train employees, respond to guest service needs, or otherwise role model appropriate skills and behaviors in their restaurant.
Ensures that cost categories including food cost, labor cost, cash and controllable expenses are controlled to company guidelines and budgeted levels.
Works within their restaurant to produce positive sales growth by demonstrating improvement on 5 Bells, CORE, speed of service and food quality.
Ensures adequate staffing levels are maintained for all days and day parts, to meet all scheduling requirements.
Prepares and conducts crew member, shift manager, and assistant general manager performance appraisals.
Performs the hiring process for a new crew members, shift leaders, and assistant general managers.
Coaches and councils, all crew members and managers and are responsible for training and developing their team to expected certification and performance levels.
• Maintain the restaurant cleanliness and organization, following all food service sanitation guidelines and regulations.
Ensures compliance with all local, state, and federal laws pertaining to employment.
Verifies the restaurant environment is safe for both employees and guests and takes corrective action when needed.
Ensures that preventative maintenance procedures are followed for all equipment and facilities and report any needed repairs to the maintenance department and your area coach.
Ensures excellent levels of guest service on all shifts and properly handles guests ’complaints to facilitate repeat business.
Provides relevant and timely feedback to their area coach on operating results, specifically through the daily call procedure and weekly area meetings. Effectively manages turnover by practicing effective selection and training and by treating their people right and fostering a positive work environment.
Preparing food as needed for guests and training purposes as well as handling the cash register and money when required
Your success will be measured based on the following:
Weekly/Period restaurant performance in sales, ICOS, labor, cash and controllable expenses
5 Bells, CORE, PRCs and Food Safety Audit results
Period “3 Part P & L” results: Unit Staffing, STP 1&1 %, Annualized Turnover %, Average
Weekly Mgmt. Hours, 5 Bells, CORE results, PRCs/10,000 Transactions, SOS Window Time, Food Safety Audits, YOY Net Sales Growth, Net Sales vs. Plan, Food Cost %, Drinks %, Paper %, Total COS %, Labor % vs. Plan, Overtime % vs. Plan, Cash +/- % of Sales, Controllable %vs. Plan, PAA % vs. Plan, Actual PAA
Must be at least 18 years old or older.
Strong preference for an internal promote who has completed all required learning zone training and certiications.
High school diploma or GED is required.
Possess a minimum of 6 months in a shift management or supervisory role, preferably in a service-related business.
Legal right to work in the United States.
Have open availability and the ability to work lexible hours and all shifts as needed.
Basic math and reading skills.
Excellent oral and written communication skills
Ability to learn quickly with a can-do attitude.
Comes to work with good hygiene.
Has reliable transportation and able to arrive to work on time.
Demonstrated ability to maintain inancial controls and coach and train employees.
A positive, friendly, and courteous attitude.
The duties and requirements of this position may change from time to time. The Company and their afiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
We are strategic thought partners that enable our brand teams to thrive in the communities they serve and achieve industry-leading growth and returns. Pacific Bells began in 1989 when two businessmen, Tom Cook and Dennis January, decided to go into partnership. Dennis had just opened his first Taco Bell restaurant in Tualatin, Oregon. Tom had begun his Taco Bell career years before as a fry cook and, at the time, held the position of Franchise Consultant with Taco Bell Corporation working with franchisees like Dennis. Tom was passionate about Taco Bell and wanted to become a franchisee, so they agreed to work together on building a franchise. Since that first restaurant, the company has grown to more than 270 Taco Bell restaurants operating in several States and has a view toward continued growth. Yum! Brands, Inc. owns Taco Bell Corporation, along with its sister companies KFC, Pizza Hut, and A&W. We are very proud to be a part of Yum! Brands. In 2008, Pacific Bells, Inc., through its affiliate company Pacific Wings, LLC, opened its first Buffalo Wild Wings Grill and Bar in Palmdale, CA. and, through partnership with another Buffalo Wild Wings franchisee, we now operate more than sixty-five Buffalo Wild Wings with more coming soon.
Offices: 600 Las Colinas Blvd E, Irving, Texas 75039, US · 111 W. 39th St., Vancouver, WA 98660, US
