RECORDS SPECIALIST (WT: MOTORIST SERVICES SPECIALIST) - 76003472
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Requisition No: 883108 Agency: Highway Safety and Motor Vehicle Working Title: RECORDS SPECIALIST (WT: MOTORIST SERVICES SPECIALIST) - 76003472 Pay Plan: Career Service Position Number: 76003472 Salary: $34,760.04 Annual…
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RECORDS SPECIALIST (WT: MOTORIST SERVICES SPECIALIST) - 76003472
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Paid Parental Leave, Annual Leave, Sick Leave, Paid Holidays, State Health Insurance, Life Insurance
Posted 9d ago
Apply by Sep 15
~40 hrs/week
Responsibilities
This position is responsible for managing high-volume telephone inquiries from the public and field offices regarding motorist services. It also involves researching and investigating complex driver issues by collaborating with internal and external agencies to ensure compliance.
Requirements
Applicants must possess strong communication skills and proficiency in Microsoft Office products. Experience in a call center environment, data analysis, and handling escalated customer inquiries is preferred.
Full job description
Requisition No: 883108
Agency: Highway Safety and Motor Vehicle
Working Title: RECORDS SPECIALIST (WT: MOTORIST SERVICES SPECIALIST) - 76003472
To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.
The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.
Our Benefits include
Paid Parental Leave
Annual and Sick Leave Package
Nine Paid Holidays
State Health and Life Insurance
Educational Benefits
Contributory Retirement Plan
To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.
If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!
Duties and Responsibilities
This position is in the Bureau of Motorist Compliance’s Medical Imaging & Correspondence unit and is responsible for creating a safer Florida by responding to high volume telephone inquiries from the public and field offices. Furthermore, this position is responsible for researching and investigating complex driver issues by consulting with other person, agencies, facilities, and organizations, as well as internal agency employees to resolve complex issues.
Knowledge, Skills, and Abilities
Skill in using a personal computer to include Microsoft Office products.
Skill in using Medical Expert, DL Maintenance and Motorist Maintenance.
Ability to communicate effectively verbally and in writing.
Knowledge of principles and processes for providing customer service.
Ability to find information and identify essential information.
Ability to listen and ask questions when appropriate.
Ability to utilize problem solving techniques.
Ability to establish and maintain effective working relationships with others.
Skill in answering multi-line phone system.
Knowledge of Driver License and Motor Vehicles laws, policies and procedures.
Ability to maintain confidential information.
Preferred Qualifications
Preference will be given to applicants with the following experience:
Using Microsoft Word to create written correspondence
Analyzing and researching data for accuracy and compliance
Working in a call center
Compiling and preparing reports
Reviewing driver records
General Information
The state of Florida hires only U.S. citizens and lawfully authorized alien workers. All selected applicants are required to provide identification and either proof of U.S. citizenship or proof of authorization to work in the U.S. The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) does not participate in employment sponsorship for work visa status (e.g., H-1B) or for Curricular Practical Training (CPT) or Optional Practical Training (OPT, STEM OPT).
Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation
Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
In accordance with Section 110.1128, Florida Statutes, male applicants who were required to register with the Selective Service System must provide proof of registration or documentation verifying exemption status during the hiring process. The elements of the selection process may include a skill assessment and/or oral interview.
FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
We support and promote Florida agriculture, protect the environment, safeguard consumers, and ensure food safety.
Industry
Government Administration
Company size
1,001-5,000 employees
Headquarters
Tallahassee
LinkedIn followers
11,165
The mission of the Department of Agriculture and Consumer Services is to safeguard the public and support Florida's agricultural economy by:
Ensuring the safety and wholesomeness of food and other consumer products through inspection and testing programs;
Protecting consumers from unfair and deceptive business practices and providing consumer information;
Assisting Florida's farmers and agricultural industries with the production and promotion of agricultural products; and
Conserving and protecting the state's agricultural and natural resources by reducing wildfires, promoting environmentally safe agricultural practices, and managing public lands.