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The role involves building long-term relationships with APAC clients to ensure successful product adoption and value maximization. Responsibilities include managing onboarding, delivering training, monitoring account health, and identifying growth opportunities.
Candidates must have business-level Japanese and fluent English, along with experience in customer-facing roles like Customer Success or Account Management. Proficiency with technology and a proactive approach to problem-solving are essential.
Do you enjoy building trusted client relationships and helping organisations get real value from the products and services they invest in?
At ECA International, we help organisations around the world manage international employees, business travel and global mobility through market-leading data, technology and expert insight.
As our customer base continues to grow across the Asia-Pacific region, we're looking for a Japanese-speaking Customer Success Manager to join our Sydney team.
This is far more than a traditional account management role. You'll become a trusted partner to customers, helping them successfully adopt our solutions, maximise the value they receive and build long-term relationships that support their business.
Working with clients across Australia, Japan and the wider APAC region, you'll combine relationship management, problem solving and commercial awareness to deliver an outstanding customer experience.
What You'll Be DoingAs part of our Customer Success team, you'll work proactively with customers throughout their journey with ECA.
Your responsibilities will include:
We're looking for someone who enjoys working with people, takes ownership of customer relationships and thrives in a collaborative environment.
You'll ideally have:
At ECA, you'll be joining a global business trusted by organisations around the world to support their international workforce.
In return, you'll benefit from:
If you're passionate about building relationships, enjoy working with international customers and want to use your Japanese language skills in a genuinely global role, we'd love to hear from you.
Apply today and help shape the customer experience at ECA International.
Confidence across global mobility & business travel
ECA is a world leader in Global Mobility. We provide unparalleled data, consultancy, and purpose-built technology, that empowers your decision making, reducing risk and protecting your employees. We help organisations navigate the complexities of managing a global workforce, ensuring they stay ‘on top of the world’. Our solutions are trusted by customers around the world; we help address their global mobility challenges and achieve impactful results. Whether it’s end-to-end move management, business travel, or remote work tracking, our world-leading data and expert consultancy have you covered. ECA Expert seamlessly integrates all aspects of global mobility into one intuitive solution, from onboarding, business travel to immigration and tax compliance. Find out more at www.eca.global. Whether you are moving employees on a short-term, long-term or permanent basis, we have the information, technology and people you need. Our comprehensive suite of solutions coupled with superior service will enable you to meet mobility goals and drive transformation to support ever-evolving business and talent priorities. Mobility solutions for a world that’s constantly moving.
Offices: 16 Great Queen Street, London, WC2B 5DG, GB · 300 Barangaroo Avenue, Three International Towers - Level 24, Sydney, NSW 2000, AU · 23/F, One Taikoo Place, 979 King’s Road, Hong Kong, Quarry Bay ___, HK · 165 Broadway, 23rd Floor, New York, NY 10006, US
