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Perform on-site installation, preventative maintenance, and repairs of chromatography and spectroscopy equipment. Provide technical expertise to resolve customer issues and maintain accurate service documentation.
Requires a bachelor's degree in science or engineering and at least 5 years of relevant instrument experience. Must be able to travel up to 30% of the time and possess strong communication skills.
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.
Serving as a field service engineer with expertise in Chromatography and Spectroscopy, you will have a vital role in assisting our customers. Your duties will involve working with advanced instruments to provide service, technical expertise, and support. You will be integral in addressing critical customer issues and conveying feedback to our global and local teams, all while developing your professional skills.
Conduct professional on-site Installation, Preventative Maintenance, and Repairs of Thermo Fisher Scientific equipment, focusing on Chromatography & Spectroscopy products and aiding with other instrumentation when necessary
Ensure that all documentation related to in-house and on-site support activity is completed accurately and submitted on a timely basis. This includes maintenance of electronic files, PM reports and Service Reports.
Interpret customers’ needs and take ownership of resolution.
Partner with global specialist teams, use digital tools to provide remote resolution and improve the customer experience
Quickly resolve customer issues, maintain customer happiness and improve processes
Be a strong and efficient communicator with customers, our support teams and commercial teams
Travel throughout a designated service region at short notice to support Thermo Fisher’s products
Accurately maintain parts inventory, test equipment, tools, and technical data
Ensure that critical metrics are met and achieve Customer Satisfaction objectives
Bachelor’s degree with science or engineering major, or equivalent experience plus strong technical/scientific competence.
Requires a minimum of 5 years of relevant instrument experience with Chromatography and/or Spectroscopy, in field service engineering is desirable
Candidate must possess excellent communication skills to represent the company in a professional manner.
Outstanding interpersonal skills as well as analytical and planning skills.
Ability to work independently, manage time/priorities, and maintain composure under high levels of demand is vital
Ability to adapt and thrive through organizational change and uncertainty.
Embodies company 4i values of integrity, intensity, innovation, and involvement.
Able to travel up to 30% of the time including interstate and international travel
A competitive salary and performance related bonus structure
Access to Thermo Fisher’s global University
Exposure to market leading & innovative technologies
Career development opportunities in a leading global organisation
About Thermo Fisher Scientific Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.
Offices: 168 Third Avenue, Waltham, MA, US
