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Full-time
bachelor degree
Posted 1d ago
~40 hrs/week
Responsibilities
The Field Service Engineer is responsible for the implementation, integration, and technical support of DroneShield systems at customer sites across Europe. This role involves acting as the primary technical point of contact for diagnostics, troubleshooting, and training while collaborating with sales and engineering teams.
Requirements
Candidates should have experience in field service engineering, proficiency with Linux and network equipment, and strong technical troubleshooting skills. A university degree in Engineering or a related technical field is preferred, and professional fluency in English is mandatory.
Full job description
Over de functie
Vanwege de sterke wereldwijde groei is DroneShield op zoek naar een Field Service Engineer (FSE) om het Europese Operations Team te versterken.
In deze functie rapporteer je primair aan de EU Operations Manager en werk je nauw samen met het Europese Sales Team, het Operations Team en de Engineering Teams. Deze rol past goed bij iemand met oog voor detail, een passie voor technologie en de ambitie om zich verder te ontwikkelen binnen een snelgroeiend, beursgenoteerd defensietechnologiebedrijf.
De functie richt zich volledig op klantgerichte technische ondersteuning in het veld. Je bent verantwoordelijk voor de succesvolle implementatie, integratie en ondersteuning van DroneShield-systemen bij klanten in heel Europa.
Verantwoordelijkheden
Samenwerken met het Europese Sales Team en de Australische Delivery Teams om technische ondersteuning te bieden tijdens klantgesprekken, architectuurreviews en het definiëren van oplossingen
Plannen, beheren en uitvoeren van installaties en integraties van multi-product C-UAS-systemen op locatie
Fungeren als primair technisch aanspreekpunt voor klanten voor systeemdiagnoses, troubleshooting, software-upgrades en onderhoud
Uitvoeren van validatietests van nieuwe hardware- en softwareversies en feedback geven aan Engineering
Verzorgen van trainingen voor operators en onderhoudspersoneel van eindgebruikers
Vastleggen, documenteren en escaleren van feedback uit het veld om productverbeteringen te ondersteunen
Opbouwen en onderhouden van sterke relaties met interne stakeholders en externe klanten met uiteenlopende technische en culturele achtergronden
Leveren van technische ondersteuning op afstand en op locatie
Uitvoeren van technische analyses en onderzoeken om complexe technische problemen zelfstandig op te lossen.
Ontwikkelen en onderhouden van documentatie van DroneShield-systemen en -processen om voortdurende verbeteringen te ondersteunen
Op de hoogte blijven van de nieuwste technologieën, tools en methodologieën die relevant zijn voor de functie
Kwalificaties, ervaring en vaardigheden
Een universitaire opleiding in Engineering of een vergelijkbare technische of kwantitatieve richting is een sterke pré.
Ervaring als Field Service Engineer, waarbij je rechtstreeks technische ondersteuning aan klanten hebt geleverd en projecten hebt uitgevoerd met engineeringteams
Ervaring met netwerkapparatuur (vereist)
Goede kennis van het Linux-besturingssysteem (vereist)
Ervaring met het testen van complexe systemen
Ervaring met telecommunicatie, radiofrequentietechnologie en/of elektronische oorlogsvoering is een sterke pré.
Brede technische kennis en ervaring met samenwerking met stakeholders en vakspecialisten uit verschillende disciplines
Een bestaande NATO Security Clearance is een pré, maar geen vereiste
Taalvereisten
Vloeiend Engels is verplicht voor deze functie. Hoewel de vacature in het Nederlands wordt gepubliceerd, is Engels de primaire bedrijfstaal binnen DroneShield. Alle sollicitatiegesprekken worden in het Engels gevoerd en kandidaten moeten in staat zijn professioneel en effectief in het Engels te communiceren.
Opmerking voor recruitmentbureaus: Wij accepteren geen ongevraagd voorgestelde kandidaten van externe recruiters, tenzij hier vooraf expliciet om is gevraagd.
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Related keywords
Field Service EngineerDroneShieldC-UASEngineeringLinuxNetwork EquipmentHardwareSoftwareTelecommunicationsRadio FrequencyElectronic WarfareSystem IntegrationTroubleshootingTechnical SupportNATO Security ClearanceDefense Technology
DroneShield is a global leader in counter-UAS security and technology. DroneShield develops pre-eminent UAS security solutions that protect people, organizations and critical infrastructure from intrusion from UAS threats. Its leadership brings world-class expertise in engineering and physics, combined with deep experience in defense, intelligence, and aerospace.
Offices: 126 Phillip St, Level 5, Sydney, New South Wales 2000, AU · 7140-B Farm Station Rd., Warrenton, VA 20187, US
DroneShield is a global leader in counter-UAS security and technology. DroneShield develops pre-eminent UAS security solutions that protect people, organizations and critical infrastructure from intrusion from UAS threats. Its leadership brings world-class expertise in engineering and physics, combined with deep experience in defense, intelligence, and aerospace.
Offices: 126 Phillip St, Level 5, Sydney, New South Wales 2000, AU · 7140-B Farm Station Rd., Warrenton, VA 20187, US