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Provide exceptional front-of-house service by welcoming patients and managing appointments, phone calls, and email communications. Handle medical billing, health fund claims, and administrative support for clinicians to ensure smooth practice operations.
Requires previous experience in medical reception or healthcare administration with proficiency in medical practice management systems like Genie. Candidates must possess strong communication skills, attention to detail, and a commitment to patient privacy and compliance.
Role title: Medical Receptionist
Role type: Fixed term 6-month Contract, Full-time (38 hours) – possibility of contract extension
Department and location: St Vincent’s Private Hospital Sydney
Salary: $34.51 per hour + Super
Welcome to St Vincent’s Private Hospital Sydney, Sydney’s premier inner-city private hospital
Join a team built on a proud legacy of world-class care, true compassion, and deep community roots.
Founded in 1857 by the Sisters of Charity and powered today by St Vincent’s Health Australia, the Sisters' legacy of compassionate service is our living heartbeat. As a world-class tertiary facility, we are at the forefront of medical innovation, featuring high-acuity interventional suites, next-gen surgical robotics for complex specialties, and cutting-edge oncology backed by the renowned Kinghorn Cancer Centre. Here, you will work alongside global leaders and access funded postgraduate pathways to accelerate your career.
Located in the vibrant heart of Darlinghurst, we are positioned just minutes from Kings Cross station, with direct, high-frequency bus connections from the east, and seamless links from Gadigal and Museum stations right to our doorstep.
We are looking for someone to join us on a 6-month contract (with a possible extension) as a Receptionist in our USpace Facility.
This is a fast-paced position where you will provide administrative support and assistance to clinical teams, patients and their families. To be successful in the role, you will be required to apply your sense of initiative, problem solving ability and professionalism.
About the role
Deliver exceptional front-of-house service by warmly welcoming patients and ensuring a professional, positive experience at every interaction.
Coordinate appointments, respond to patient enquiries, and manage incoming phone calls and email communications efficiently.
Maintain accurate patient records while upholding strict confidentiality and ensuring compliance with privacy standards.
Process billing, payments, and health fund claims accurately, while managing referrals, correspondence, and medical documentation.
Provide comprehensive administrative support to clinicians, contributing to the smooth and efficient day-to-day operation of the practice.
About you
Previous experience in a medical reception or healthcare administration role, with the ability to thrive in a fast-paced clinical environment. Experience with Genie or other medical practice system is desirable.
Exceptional customer service and communication skills, with a compassionate, professional, and patient-focused approach.
Highly organised with excellent attention to detail, strong multitasking abilities, and effective time management skills.
Proficient in Microsoft Office and medical practice management systems such as Genie, Best Practice, Meditech, or Cerner.
Committed to maintaining patient confidentiality and privacy, with a strong understanding of healthcare compliance and professional standards.
What we can offer you
Exceptional Rewards: Competitive pay and not-for-profit salary packaging to maximise your income
For-Purpose Impact: Be part of a not-for-profit where surplus is reinvested into research & community care
World-Class: Collaborate with global leaders across more than 100 medical specialties and 60 service areas
Surgical Innovation: Work with eminent surgeons using next-gen robotics in cardiac, neuro & orthopaedic
Premium Care: Deliver deeply personalised, patient-centred care in a 100% private-room en-suite facility
Safe Staffing: Work with peace of mind under an historic EA delivering mandated nurse-to-patient ratios
Professional Growth: Accelerate your career with clinical education programs & funded postgrad pathways
Health & Wellbeing: Fitness Passport, discounted private health, & cultural recognitions and celebrations
Sponsorship / work rights for Australia
Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.
Equal opportunity
We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.
As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.
How to apply
The closing date for applications is 16th August 2026. Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
Please submit your resume. A cover letter is welcome but not required.
Respectfully, this role is not open to recruitment agencies.
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au
View Reconciliation Action Plan
Better and fairer care. Always.
Australia’s largest not-for-profit health and aged care provider, established in 1857. Better and fairer care. Always. #StVincents
Offices: 100 William St, Woolloomooloo, New South Wales 2011, AU
