San Francisco, California, United States · On-site
JOB SUMMARY Under the general direction of the Director of Audiology and under direct supervision of the Ambulatory Practice Manager of Audiology, and guided by the policies and procedures of Ambulatory Services, the Aud…
Skills: Hearing aid troubleshooting, Audiology assistance, Patient triage, Medical record keeping, Referral management
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San Francisco, California, United States · On-site
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San Francisco, California, United States · On-site
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San Francisco, California, United States • On-site
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The Audiology Assistant supports audiologists by performing hearing aid troubleshooting, maintenance, and repair, while also assisting with pediatric and adult patient testing. Additionally, the role involves managing administrative tasks such as chart record keeping, referral processing, and inventory control.
Candidates must have a high school diploma or equivalent with at least two years of related experience, or a college degree with six months of experience. Applicants are required to obtain registration as an audiologic aide with the California Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board upon hiring and hold a BLS-CPR certification.
Under the general direction of the Director of Audiology and under direct supervision of the Ambulatory Practice Manager of Audiology, and guided by the policies and procedures of Ambulatory Services, the Audiology Assistant will participate as an integral member of the patient care team. The Audiology Assistant performs tasks that are prescribed, directed, and supervised by an audiologist including, but not limited to, hearing aid trouble shooting and repair, assisting the audiologist in pediatric testing, and equipment maintenance. The Audiology Assistant will perform other clerical duties, such as chart record keeping, referral management, provider support request, and other administrative support functions as delegated by the Practice Leadership. The Audiology Assistant will receive full training in all the above aspects and will be registered with the California Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board as an audiologic aide.
This applies to both adult and pediatric audiology assistant functions in the clinical settings at all UCSF Health sites (Mt. Zion, Mission Bay, Parnassus, joint UCSF health partnerships, Satellite Clinics, or with UCSF Faculty at other off-site clinic sites, et al).
Supervises no staff.
DUTIES & ESSENTIAL JOB FUNCTIONS
% of time | Essential Function (Yes/No) | Key Responsibilities (To be completed by Supervisor) |
60% | Yes | The Audiology Assistant will assume the following primary responsibilities:
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20% | YES | Additional Responsibilities
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20% | YES | Administrative:
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Any other duty as assigned |
100% |
| (To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The |
| total sum should add up to 100%.) |
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LIVING PRIDE STANDARDS
Service Excellence
Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits teamwork skills to positively acknowledge and recognize other colleagues and uses personal experiences to model and teach Living PRIDE standards.
Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
Work Environment
Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
Picks up and disposes of any litter found throughout entire facility.
Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
Protects the physical environment and equipment from damage and theft.
OTHER FUNCTIONS AND RESPONSIBILITIES
Performs other duties as assigned.
Assist in other departments when necessary.
Practicing and maintaining State and other regulatory body (e.g. JCAHO) policies
Demonstrates accountability and responsibility for department expectations and standards.
REQUIRED QUALIFICATIONS
High School graduate or equivalent with 2 years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience with science or counseling background
Knowledge and abilities essential to the successful performance of the duties assigned to the position
Ability to work with computers; some experience using spreadsheets such as Microsoft Excel, Access and word processing programs such as Microsoft Word
Excellent oral and written communication and interpersonal skills
Ability to be pleasant with a clear speaking voice that is understandable and audible to general hearing impaired public
Ability to work effectively with people from diverse cultures and diverse socioeconomic situations.
Must be become registered with the California Speech Pathology and Audiology Board as an audiologic aide upon hiring.
American Heart Association BLS – CPR Certified
PREFERRED QUALIFICATION
Bilingual or multilingual capability (Spanish, Russian, Cantonese, Mandarin or Vietnamese)
Prior experience in a medical office environment
REQUIRED LICENSES/CERTIFICATIONS
Registration with the California Speech Pathology and Audiology Board as an audiologic aide upon hiring
American Heart Association BLS – CPR Certified
POPULATIONS SERVED
Employees who routinely provide direct patient care require a statement concerning Populations Served Competencies. Typically, a statement such as “Demonstrated ability to provide appropriate care based on the needs of a specific individual, including the patient’s age.” is sufficient. Select from the following patient age categories.
Infant
Child
Adolescent
Adult
Geriatric
Pioneers in perioperative medicine. Dedicated to healing, teaching and discovering for more than 60 years.
The Department of Anesthesia and Perioperative Care at UC San Francisco is a pioneering leader in providing outstanding, state of the art healthcare that is equitable and inclusive. In alignment with the wider UCSF mission to advance health worldwide, we are committed to optimizing perioperative outcomes, training the next generation of anesthesiology leaders, and translating discoveries to benefit the health and life of our patients and the wide range of communities we serve. Consistently ranked in the top ten nationally in NIH-funded research, important discoveries by our department include the first use of CPAP in premature infants, key contributions to the pharmacology of muscle relaxants and inhaled anesthetics, first demonstration of intraoperative transesophageal echocardiography, and many others [https://anesthesia.ucsf.edu/anesthesia-timeline-fullscreen]. We have robust research programs, spanning the range from ion channel structure and function, to clinical and translational research [https://anesthesia.ucsf.edu/welcome-ucsf-anesthesia-research]. Our trainees have become leaders across the country. We are particularly proud of our residency program [https://anesthesia.ucsf.edu/education-program-ucsf-department-anesthesia], which provides unequaled diversity of experience in a major university medical center (UCSF Helen Diller Medical Center at Parnassus Heights), the San Francisco Veterans Hospital, Zuckerberg San Francisco General Hospital, Mount Zion Hospital, the UCSF Orthopaedic Institute, and the UCSF Benioff Children's, Betty Irene Moore Women's and Bakar Cancer (NIH-designated Cancer Center) Hospitals in the Mission Bay neighborhood. We offer ACGME fellowships in Critical Care Medicine, Pain Medicine, Cardiac Anesthesia, Obstetric Anesthesia, Pediatric Anesthesia, Acute Pain and Regional Anesthesia, and many additional non-ACGME fellowships. Our faculty are dedicated to teaching, nurturing, and mentoring the next generation of leaders.
Offices: San Francisco, CA 94143, US
