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The Animal and Client Care Associate facilitates the adoption process by matching animals with adopters and providing guidance on medical and behavioral needs. They are also responsible for maintaining shelter hygiene, processing financial transactions, and ensuring the health and safety of shelter residents.
Candidates must have a high school diploma or equivalent and strong animal handling experience. The role requires the ability to work a physically demanding schedule, including weekends and holidays, and proficiency in a Windows computer environment.
Description
Animal and Client Care Associates (ACCA) are responsible for facilitating the animal adoption process by matching potential adopters with the best possible new companion. Excellent customer service is mandatory. During the adoption process, ACCAs will coach clients on medical and behavioral information, basic animal behavior and training, provide resources, and take the clients through meeting their new animal companions. ACCAs are also required to follow all human and animal health and safety protocols, participate in routine trainings, and process and record financial transactions. All Adoptions employees will become Fear Free certified and will follow appropriate animal handling when practicing basic animal husbandry.
Requirements
The staring hourly wage for this position is $25 per hour. Regular, part-time positions over 20 hours/week are eligible for a benefits package that is adjusted based on their total hours. Part-time under 20 hours a week, Relief, Temporary, and Seasonal positions are eligible for only those benefits provided by law. All positions are eligible for discounts on veterinary care at our SF SPCA Veterinary Hospital and Spay/Neuter Clinic at Mission Campus.
We've been bringing pets and the people who love them together for 150+ years.
At the San Francisco SPCA we envision a world in which the love people share with animals uplifts humanity to a state of greater compassion. On a spring day in 1868, San Francisco banker James Sloan Hutchinson caught sight of two men dragging a terrified hog along the rough cobblestone street. Appalled, Hutchinson stepped in to stop the cruelty and rescue the hog. The incident crystallized Hutchinson’s concern over widespread animal abuse, and he soon rallied 15 like-minded citizens to found the San Francisco SPCA. Since then the SF SPCA has become one of San Francisco’s most enduring and respected institutions. It is a national leader in saving homeless cats and dogs and working to end animal abandonment. We all share a common passion here at the San Francisco SPCA. Not just for the animals saved, but for their companions and those in our community who then foster, volunteer, or adopt. Whether affected by illness, injury, or homelessness, the animals we help need our expertise and compassion. You could wake up every day knowing you’ll be “doing good work” in a fulfilling environment where no two days are the same. The SF SPCA has been at the forefront of animal welfare for 150+ years, and Vision 2030 is our plan to positively impact 5+ million lives over the next decade. We are looking for animal-loving professionals to help us turn this vision into reality!
Offices: 201 Alabama Street, San Francisco, CA 94103, US
