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Skills: Technical Support, Hardware Troubleshooting, Software Troubleshooting, Apple iOS/macOS Support, Executive Support
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Job DetailsJob Location: Pittsburgh - Pittsburgh, PAEducation Level: 2 Year DegreeTravel Percentage: NoneAll Lines Technology is seeking an onsite IT Support Specialist in Pittsburgh! The IT Support Specialist is respons…
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Pittsburgh, Pennsylvania, United States · Hybrid
$65k–$82k/yr
Entry level
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Full-time
associate degree
Posted 52d ago
Apply by Sep 14
~40 hrs/week
Responsibilities
Provide high-touch technical support for hardware, software, and network issues, with a specific focus on white-glove service for C-suite executives. Manage the Apple ecosystem and audio-visual technologies to ensure seamless business operations and executive events.
Requirements
Requires an associate's degree in IT or a related field and proven experience as a Computer Support Specialist. Candidates must have strong troubleshooting skills for both Windows and macOS environments and the ability to interact professionally with senior leadership.
Full job description
All Lines Technology is seeking an onsite IT Support Specialist in Pittsburgh! The IT Support Specialist is responsible for providing technical assistance and support to users across the organization, including high-level executive leadership. This role involves troubleshooting hardware, software, video conferencing systems, Apple iOS/macOS devices, and network-related issues, ensuring optimal performance of computing operations, and delivering a high-touch, white-glove customer service experience. Key Responsibilities
Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and mobile devices (including Apple iOS and macOS platforms).
Deliver white-glove, executive-level support to C-suite and senior leadership, ensuring professionalism, discretion, and urgency in all interactions.
Respond to user inquiries regarding computer software, hardware, and mobile device operation to resolve issues efficiently.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Oversee the daily performance and reliability of computer systems and end-user devices.
Set up equipment for employee use, including workstations, mobile devices, and conferencing tools, ensuring proper installation and configuration.
Read technical manuals, confer with users, or conduct diagnostics to investigate and resolve issues.
Escalate major hardware or software problems to vendors or specialized technicians as needed.
Develop training materials and provide user training on hardware, software, and mobile device usage.
Maintain records of data communication transactions, issues, resolutions, and installation activities.
Provide support for audio-visual technology, including setup, troubleshooting, and maintenance of AV equipment for meetings, presentations, and executive events.
Support AV technologies such as AirMedia, Zoom, Microsoft Teams, sound systems, and interactive whiteboards.
Perform basic system administration tasks, including user account management, permissions, and group policy support.
Perform basic network administration tasks, including configuring and troubleshooting devices, managing IP addresses, and supporting network security efforts.
Support and manage Apple ecosystem devices, including iPhones, iPads, and MacBooks, ensuring seamless integration with enterprise systems.
Minimum Qualifications
Associate’s degree in Information Technology, Computer Science, or a related field.
Proven experience as a Computer Support Specialist or similar role.
Strong technical background with advanced troubleshooting and problem-solving skills.
Experience supporting Apple iOS/macOS devices in an enterprise environment.
Demonstrated ability to provide high-level customer service, including executive (C-suite) support.
Familiarity with multiple operating systems and platforms (Windows and macOS).
Ability to troubleshoot and resolve hardware, software, mobile device, and networking issues.
Excellent analytical, communication, and interpersonal skills.
Ability to stay current with emerging technologies and train end users effectively.
Preferred Skills
Experience with Windows Active Directory, Office 365, Remote Desktop Services, SharePoint, SQL, and application servers.
Experience supporting Apple Business Manager, MDM solutions (e.g., Jamf, Intune), and mobile device management.
Experience with Crestron solutions, Zoom, Microsoft Teams, and other conferencing platforms.
Knowledge of network design, server architecture, and systems integration.
Ability to work independently while collaborating effectively with cross-functional teams.
Strong organizational skills, attention to detail, and ability to prioritize in a fast-paced environment.
Professional demeanor with the ability to interact confidently with executive stakeholders
Related keywords
IT SupportApple iOSmacOSWindowsActive DirectoryOffice 365Remote Desktop ServicesSharePointSQLApple Business ManagerJamfIntuneCrestronZoomMicrosoft TeamsAirMedia
All Lines Technology is a leader in Edge to Cloud solutions that enable our customers to achieve optimal results utilizing best-of-breed technology solutions and services. Founded in 2000, All Lines Technology has steadily grown as a trusted advisor for our customers and partner, locally, nationally, and globally. Our goal is to help companies streamline and improve the way they buy, implement, and manage their technology needs. All Lines has an experienced and robust technical and sales staff that supports our broad range of customers from start-ups to Fortune 500. By leveraging cutting-edge technology and management solutions from industry leaders, we ensure you receive the technology solutions you require, delivered with the highest level of service and security.
Offices: 1253 Freedom Road, Cranberry Township, PA 16066, US · 791 Commonwealth Drive, Warrendale, PA 15068, US · 565 Metro Pl S, #300, Dublin, Ohio 43017, US
Managed ServicesIT StaffingCustomized Application DevelopmentSharePointStorageConverged InfrastructureOffice 365Help Deskand Enterprise Cloud SolutionsMedia and Entertainment