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Principal Program Manager – Consumer Solutions/App/Touchpoints

Description -

The Senior Program Manager for Consumer Solutions/App/Touchpoints will be a key member of the HPMN (HP Media Network) team within Consumer PC GBU and serve as a lead to the strategic direction and execution of our value props and offerings. You will be responsible for creating bounty solutions & ecosystem platform that leverage the wide array of media network portfolio to deliver differentiated experiences through software/ solutions/ services; serving as a central resource across multiple organizations including engineering, operations, category, quality, support, services, marketing, finance, and sales organizations. You will be responsible for developing, and delivering various solutions and services that enhances customer engagement and resolves business challenges through innovative market leading experiences and customer success stories. As a Senior Program Manager for Consumer Solutions/App/Touchpoints, you will lead several projects or a portfolio of projects ensuring business success / customer engagement at every phase of the solution delivery lifecycle from product definition, development, partner management, deployment and end of life. By collaborating with internal and external teams and customers, you will shape the future of bounty business, customer reach, and advance our market leadership.

This position will focus on building and delivering critical solution/service to help drive customer engagement, data acquisition, maximize monetization, and further grow platform development within HP Consumer PS GBU.
The ideal candidate will require a keen understanding of the solution development lifecycle, service launch framework, ads platforms, data acquisition, customer reach mechanism, campaign operations, video streaming services, and innovative monetization platforms within HP. Have the ability to build strong relationships across a diverse portfolio of partners and new solution/ ads platform providers would be crucial.

Responsibilities:

• Plays a leadership role and drives the progress of the business program management function.

• Sets solutions/ services launch strategy and business objectives for bounty solutions & framework; lead the implementation and launch details; define and track KPIs;

• Leads cross-functional teams through agile development processes, including sprint planning, daily stand-ups, and retrospectives.

• Uses strong business acumen to assess risks and dependencies for the new features / product requirements viability and defines risk mitigation strategy.

• Strategically partners with key senior stakeholders to understand needs and priorities.

• Collaborates with the multiple workstreams and drives program path forward to meet/ exceed the market needs

• Plays a critical role to initiate and deliver the new business opportunities, solution development, subscriptions & payment platforms enablement, partner programs & solutions launch, customer experience, and post sales activities.

• Delivers new monetization ecosystem, advertisement & streaming media platform, subscription services (SaaS solutions) & platform, and many new consumer facing solutions & platforms.

• Advises key stakeholders on the program execution and delivery strategy across all phases of the lifecycle.

• Tracks and reports key metrics to drive future product developments, and leads communication to senior managements

• Assists product management team to monitor competitive markets to determine customers’ needs & pain points for certain product improvements and completes detailed competitive analyses.

• Develop highly effective, deep relationships with key partners and provide day-to-day engagement & development activities with a focus on deliverables’ activities.

• Collaborate with external and internal teams to create and execute a cohesive implementation & launch plan along with the growth strategy that leverages bounty partnerships.

• Work closely with legal, product, operations, marketing, and engineering teams to integrate and optimize partnership components across various channels and products.

• Demonstrate process improvement and project management experience, preferably with the implementation of large scale projects involving multiple stakeholders and workstreams

Knowledge & Skills

• 10+ years of project/ program management experience in software/ solutions/ services development

• Multiple workstreams, cross-functional teams, various dependencies to deliver the program in time

• Expertise and very strong knowledge of the software/ solution development lifecycle

• Experience working with cross-functional leadership, including customer experience, quality assurance, customer assurance, support, solution marketing, and product design workstreams

• In-depth understanding of 3rd party solution business & monetization framework, in particular media platform, streaming services, content management, eCommerce, subscription & payment gateway, SaaS, etc.

• Driving multi-million $ programs from new products to platform enablement

• Understanding of partnership dynamics and the ability to navigate diverse stakeholder interests.

• Proficiency in project management and organizational skills to manage multiple partnerships simultaneously.

• Strong interpersonal and relationship-building skills to foster effective partnerships.

• Strategic thinking with the ability to analyze complex situations and develop actionable plans.

• Results-oriented with a strong sense of initiative and self-motivation.

• Provides highly innovative solutions to complex problems within established policy.

• Excellent communication skills, presentations to the senior management & stakeholders.

• Technical intelligence to represent customers’ needs in technical language and vice versa

• Customer Experience/Customer journey liason

• Ability to work collaboratively in a team-oriented environment.

• Adaptive and flexible, with strong problem-solving skills.

• Experience leading cross-functional teams and managing projects from inception to completion.

Education and Experience Required

• Four-year or Graduate Degree in Software Engineering, Information Systems, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.

• Typically has 10+ years of work experience, preferably in project management, agile development, customer experience, quality, post-sales management, partnership management, sales enablement, eCommerce/ Omnichannel management, business development, strategic collaboration, or a related field.

Preferred Certifications

• Project Management Professional (PMP), Program Management Certificate (PgMP)

• Agile/ Scrum master certificate

The pay range for this role is $116,150 to $182,400 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including;

• 4-12 weeks fully paid parental leave based on tenure

• 11 paid holidays

• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Business Planning

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

25%

Relocation -

No

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"