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$16/hr–$21/hr
Full-time
high school
Posted 60d ago
~40 hrs/week
Responsibilities
The Office Assistant is responsible for checking in and checking out patients, verifying insurance eligibility, and maintaining patient registration. Additional duties include scheduling appointments, managing referrals, and providing exceptional customer service.
Requirements
A high school diploma or GED is required, along with a minimum of one year of medical office experience preferred. The role demands strong clerical skills and the ability to manage patient interactions effectively.
Full job description
Newport News, Virginia
Hiring Range
$16.80 - $21.83/Hourly
Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs. Overview Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed.
What you will do
Ensures all patients' registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques.
Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.
Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.
Living our mission to care for others as we would care for those we love.
Industry
Hospitals and Health Care
Company size
5,001-10,000 employees
Founded
1915
Headquarters
Newport News, Virginia
LinkedIn followers
28,690
Riverside Health is a non-profit, integrated network of hospitals, physicians, continuing care facilities, wellness centers, etc. providing comprehensive, high quality health care services to citizens of eastern Virginia. Riverside has been the leading provider of state-of-the-art healthcare in the region since 1915.
All information shared on this social media platform is for informational purposes only and is not a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health care providers with any questions you may have regarding your health. Never disregard professional medical advice or delay in seeking it because of something you have heard or read.
Offices: 701 Town Center Drive, Suite 1000, Newport News, Virginia 23606, US · 120 Kings Way, Williamsburg, VA 23185, US
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