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The Assistant Director of Housekeeping manages daily housekeeping and laundry operations to ensure high standards of cleanliness across all hotel areas. They are responsible for staff training, scheduling, payroll oversight, and maintaining effective communication with other hotel departments.
Candidates must hold a bachelor's degree in hospitality management or business administration and possess at least 5 years of housekeeping management experience. Proficiency in Google Office applications and strong verbal and written communication skills in English are required.
Job DetailsLevel: ExperiencedJob Location: Ace Hotel Brooklyn LLC - Brooklyn, NY 11217Position Type: Full TimeEducation Level: Graduate DegreeSalary Range: $79,000.00 - $81,000.00 Salary/yearJob Shift: AnyJob Category: Hospitality - HotelEffectively manages housekeeping operations in reference to cleanliness of all guest rooms, offices, service areas, event space and public areas of the hotel to meet Ace Brooklyn standards of quality. The Assistant Director of Housekeeping is also responsible for the daily operations of the Laundry, as well as the training, development and communication with staff.
Qualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned.
Establish proper staffing levels to ensure effective scheduling in alignment with the forecast.
Ensure opening and closing procedures are in place and adhere to.
Review and approve payroll, monetary disbursements, allowances, and department expenditures.
Ensure proper inventories and controls are in place with established par levels.
Adhere to proper purchasing guidelines and assure usage is in line with purchases.
Maintain proper established standards via inspections and walkthroughs.
Maintain proper defect/discrepancies reporting.
Maintain all employee related disciplines such as training, proactive employee relations, performance appraisals, time and attendance, safety, and coaching / disciplinary process.
Maintain established customer satisfaction.
Maintain a great relationship with Union representatives.
Inventories
Maintain all renovations and rehab projects within allowed expenditures.
Maintain minibar operations to Ace Brooklyn standards.
Maintain Laundry operations to Ace Brooklyn standards and adhering to all safety regulations.
Maintain positive public relations and pleasant attitude with guests and employees.
Maintain complete knowledge of all hotel services/features and hours of operation.
Maintain a positive, cooperative relationship with all other departments.
In addition to the core focus & responsibilities, the candidate is expected to complete the following duties:
Attend hotel operational meetings.
Maintain constant communication with Front Office, Engineering, and Sales Departments to ensure hotel areas are prepared and presentable.
Ace is an Equal Opportunity Employer.
QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding. Other foreign languages preferred.
Prioritize and organize work assignments, have timely follow up and execution.
Have superb time management skills.
Maintain complete knowledge of all hotel services/features and hours of operation.
Other language, mathematical, and reasoning abilities as outlined below.
Ability to comply with physical demands as outlined below.
Knowledge and understanding of Atelier & Ace Culture & initiatives
Technologically sound with Google Office/Sheets applications.
Ability to compute basic mathematical calculations.
Knowledge of safety initiatives in compliance with OSHA guidelines.
REQUIRED EDUCATION and/or EXPERIENCE
Bachelors degree in hospitality management or business administration is required. Minimum 5 years experience managing a housekeeping department in a similar sized hotel. Previous experience working in other hotel departments preferred.
Candidate must meet the following cognitive abilities:
Ability to understand guests service needs & requests.
Ability to acknowledge guests requests in a polite manner.
Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred).
Ability to apply logical thinking and understanding to carry out written and oral instructions.
Ability to address and solve problems involving guest and operational issues.
Ability to compute basic mathematical calculations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The performance of this position may occasionally require exposure to the manufacturing areas where under certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical hotel environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sit, walk, and stand continuously.
Lift / carry 25lbs (frequently) and 50lbs (occasionally)
Bend, squat, crawl, and reach above shoulder level.
Use dominant hand coordination for simple grasping, pushing/pulling, and fine manipulation.
May be exposed to extreme temperatures, dust, dampness, height, and moving machinery.
Ace Hotel Ace Hotel is a collection of individuals — multiple and inclusive — seeking to embrace the cities we live in by building spaces for collective gathering. Whether thoughtfully reinterpreting historic buildings or imagining radical new structures, our aim is always to make something energized, human and soulful. Our hotels are inspired by an affinity for the soulful and fueled by our love for the hyperlocal. A study in contrasts, Ace Hotel marries the pragmatic with the romantic, the private with the collective, the old world with the future. We are guided by empathy and compassion, and believe that the best things in life take conviction, guts and community. The way we do anything is the way we do everything. We have hotels in Seattle, New York, Palm Springs, Brooklyn, Toronto, Sydney, Kyoto, and Athens. Ace Hotel Fukuoka is slated to open in 2027. Atelier Ace Atelier Ace is Ace Hotel’s in-house creative, marketing, events, interior, architecture and graphic design team. We’re a curious hybrid — romantics with an unswerving business savvy, easy-going yet driven, casual but elegant. We architect event spaces, rooms, nightly magic, branded campaigns, curios and keepsakes and see the hotel as a potential for real, fluid community. With everything we do, we try to collaborate with and celebrate people whose work inspires us. We like the stories that come with things and think that wherever you are, you should feel like you’re there.
Offices: 7 West 30th Street, 12th Floor, New York, New York 10001, US · 7 W 30th Street, 12th FLoor, New York, New York 10001, US
