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The Member Experience Manager acts as the primary point of contact and problem solver for members, ensuring smooth daily operations and a high-quality workplace experience. They are also responsible for driving community engagement through programming and identifying potential new members through a consultative sales approach.
Candidates must be able to perform physical tasks such as lifting up to 25 lbs, standing, and walking for extended periods. The role also requires participation in food preparation, cleaning duties, and maintaining health and safety standards.
Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.
Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.
We are proud to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes’ Best Startup Employers.
To learn more, visit www.industriousoffice.com/careers.
Our Member Experience Managers are the go-to problem solvers, momentum drivers, and experience creators for our members. You’re the connector and the person everyone knows. As the manager of your own location you rely heavily on your business sense to organize all the details and communications to ensure a smooth operation. You can hold your own when speaking with a CEO because anything you don’t know, you’re comfortable asking. Your drive makes you excited to connect with the broader business community. You’re proud to represent Industrious in your local market and actively identify potential members so that you can deliver them an exceptional day at work. Your genuine curiosity makes you successful at our consultative sales approach by uncovering and solving people’s needs. You pull together the most remarkable events and love the hard work it takes behind the scenes to make it happen. You love to help.
Industrious helps companies of all sizes find their office home so that they can do their best work. Our team is rewriting the book on productivity by creating a new workplace experience.
We are Industrious.
Extraordinary is no ordinary achievement. We’ll only make this dream happen with a team of considerate collaborators who don’t think inside the box. In fact, we don’t even see one. Come join our team.
You can confidently identify companies' most important needs, enjoy being their tour guide, and deliver impactful solutions to them
You know what your community loves and pull together programming that they enjoy and are proud of (they even instagram about it!)
No member request is too big or too small for you to handle
You’re energized by people and work well in a team
Your attention to detail is something people comment on
You’re resilient. You know growth only comes from embracing challenging and unpredictable days
You’re willing to get your hands dirty one minute and think big picture the next
Perform repetitive tasks requiring frequent lifting, carrying, pushing, and pulling objects up to 25 lbs.
Must be able to stand, bend, kneel, reach, and walk for extended periods throughout the day.
Capable of operating machines / appliances as necessary, including printers, dishwashers, blenders, snack carts, knives, kitchen utensils, etc.
Participate in food preparation and cleaning duties, maintaining compliance with health and safety regulations, including the use of cleaning chemicals, and equipment.
Ensure work areas are kept in a sanitary condition and all safety protocols are followed.
The annual base compensation range for this role is between $65,000 and $75,000. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job related knowledge, skills and professional qualifications.
You will also be eligible for up $11,000 in performance-related bonus pay.
Base and bonus compensation are just two components of Industrious’ total compensation package that may be available to employees. Other great employee perks and benefits include: heavily subsidized healthcare plans, generous paid time off, wellness programs, professional development grants, 401k plan and many other benefits, subject to applicable eligibility criteria and company policies.
If your expected compensation falls outside of the given range, and you are still interested in working at Industrious, why not join our Talent Pipeline and be kept in the loop for all new opportunities that could be a good fit for your experience.
Equal Employment Opportunity: Industrious is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Where great work finds a home.
Industrious is where work feels better. As the world’s leading workplace experience company, we create hospitality-led workplaces designed to make the day feel easier, calmer, and more supported for individuals and teams of all sizes. From private offices and turnkey suites to meeting rooms and on-demand coworking, our flexible offerings are built for better workdays. We also partner with enterprise organizations and property owners to shape workplaces, streamline operations, and elevate the workplace experience at scale. Founded in 2012 and acquired by CBRE in 2025, Industrious now operates more than 250 locations across 85+ cities globally, including many of the world’s most iconic properties.
Offices: 215 Park Avenue South, New York, NY 10003, US · 594 Dean St, Brooklyn, New York 11238, US · 309 E Paces Ferry Rd NE, Suite 400, Atlanta, Georgia 30305, US · 976 Brady Ave., Ste. 100, Atlanta, Georgia 30318, US · 7000 Central Parkway, Suite 1100, Atlanta, Georgia 30328, US
