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Full-time
high school
Hybrid Work Model
Posted 20h ago
~40 hrs/week
Responsibilities
Perform daily back-office deposit operations including account opening, maintenance, and fraud monitoring. Provide subject matter expertise for escalated issues and collaborate with internal departments to meet service level agreements.
Requirements
Requires a high school diploma or GED and at least 3 years of experience in commercial or retail banking operations. Candidates must possess advanced computer skills and the ability to work autonomously in a dynamic environment.
Full job description
Pop Assoc Deposit Mgm
The Deposit Operations Representative uses prior banking knowledge in back-office operations to perform daily functions involving opening new accounts and account maintenance including but not limited to; changes in current signers, wire transfer requests, high dollar verifications, verification of deposit requests, unposted items, stop payments, processing and scanning of teller work, returned deposited items, closing out accounts, fraud detection and monitoring, processing various types of adjustments and research. Under general supervision, this position also provides other broad range of routine administrative and general support duties.
In this position, you will:
Cross train and perform all Deposit Operations functions following established procedures within PAB and Branch Administration
Accurately and efficiently perform bank transactions related to new accounts and account maintenance
Provide guidance to customer in the handling of problems, disputes, and/or challenges while demonstrating Popular’s Service Standards
Act as Subject Matter Expert for escalated and more difficult and challenging issues and situations
Perform necessary input/maintenance on FIS Core system to maintain customer profiles accurately and to correct or update and information as required
Keep management/stakeholders informed on deviations from standard operating procedures and make recommendations for corrective action to remediate
Recommend revisions to department procedures to comply with business, regulatory, and process improvement changes
Build cohesive relationships within Operations, working closely with Relationship Managers, Retail Branch Network, Customer Care Center, Cash Management, BSA, Compliance, Fraud, Wire Room, Legal, Accounting, Information Technology, Management, and other key internal departments
Meet all Service Level Agreements (SLA's) agreements executed between Deposit Operations and other internal departments
Support the Popular Association Banking Plan by achieving assigned goals
To be considered, you will need:
Minimum Required:
High school diploma or general education degree (GED) required and minimum of 3 years job experience in commercial or retail banking operations
Advanced computer skills
Demonstrated ability to maintain a professional demeanor under pressure, works autonomously, is flexible, and manages multiple tasks in a dynamic environment
Desirable Education/Experience:
Knowledge of Community Associations/Property Management a plus
Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.
Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.
Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.
ABOUT US
Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.
As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.
We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
If you have a disability or need more information about requesting an accommodation, please contact us at [email protected]. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.
Are you ready for a rewarding career?
Popular is an Equal Opportunity Employer, including Disability/Vets
A través de nuestros más de 129 años de historia, nos hemos distinguido por la excelencia y diversidad de talento de nuestra gente, unido a los valores institucionales que nos han guiado. Continuamente buscamos atraer y retener al mejor talento para fomentar una cultura de alto desempeño, donde se reconoce la calidad del trabajo con salarios competitivos y los mejores beneficios en la industria. ¡Sé parte del equipo Popular! Encuentra más información en la sección de Jobs, o visita popular.com/empleos y contáctanos para oportunidades de empleo. En Popular ponemos a la gente en el centro del progreso. Comprendiendo y conectando con ustedes, nuestros clientes, compañeros y compañeras, comunidades y accionistas, es la mejor manera para impulsar el progreso.
Si eres un emprendedor o representas una start-up en busca de oportunidades de inyección de capital, visita https://www.popular.com/impact-fund/ o contáctanos en [email protected] para conocer más sobre nuestro Popular Impact Fund.
Si deseas desarrollar tu start-up de 2 años o menos, conoce sobre Start Up Popular, el único programa que te ofrece apoyo, asesoramiento y financiamiento. Conoce más en https://www.popular.com/startup/
Si deseas orientarte sobre el manejo de riesgos para tu negocio o sobre la amplia variedad de productos de seguros que ofrecemos para fortalecer y proteger tu negocio, visita popular.com/negocios/seguros/ , o contáctanos a través del 787-731-6900 o [email protected]
Cuenta con nosotros.
Contáctanos: TeleBanco Popular® 787-724-3650 o TeleBanco Popular® 787.724.3650 (ENG 787.724.3659) CHAT POPULAR: https://www.popular.com/popular-chat-online/ Guía de moderación en las redes sociales: http://pop.pr/3kjJAkU
Offices: 209 Ave. Ponce de León, San Juan, PR 00918, US · Ave. Lomas Verdes, Int. Carrs 177 y 52, San Juan, PR 00918, PR
A través de nuestros más de 129 años de historia, nos hemos distinguido por la excelencia y diversidad de talento de nuestra gente, unido a los valores institucionales que nos han guiado. Continuamente buscamos atraer y retener al mejor talento para fomentar una cultura de alto desempeño, donde se reconoce la calidad del trabajo con salarios competitivos y los mejores beneficios en la industria. ¡Sé parte del equipo Popular! Encuentra más información en la sección de Jobs, o visita popular.com/empleos y contáctanos para oportunidades de empleo. En Popular ponemos a la gente en el centro del progreso. Comprendiendo y conectando con ustedes, nuestros clientes, compañeros y compañeras, comunidades y accionistas, es la mejor manera para impulsar el progreso.
Si eres un emprendedor o representas una start-up en busca de oportunidades de inyección de capital, visita https://www.popular.com/impact-fund/ o contáctanos en [email protected] para conocer más sobre nuestro Popular Impact Fund.
Si deseas desarrollar tu start-up de 2 años o menos, conoce sobre Start Up Popular, el único programa que te ofrece apoyo, asesoramiento y financiamiento. Conoce más en https://www.popular.com/startup/
Si deseas orientarte sobre el manejo de riesgos para tu negocio o sobre la amplia variedad de productos de seguros que ofrecemos para fortalecer y proteger tu negocio, visita popular.com/negocios/seguros/ , o contáctanos a través del 787-731-6900 o [email protected]
Cuenta con nosotros.
Contáctanos: TeleBanco Popular® 787-724-3650 o TeleBanco Popular® 787.724.3650 (ENG 787.724.3659) CHAT POPULAR: https://www.popular.com/popular-chat-online/ Guía de moderación en las redes sociales: http://pop.pr/3kjJAkU
Offices: 209 Ave. Ponce de León, San Juan, PR 00918, US · Ave. Lomas Verdes, Int. Carrs 177 y 52, San Juan, PR 00918, PR