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New York, New York, United States · On-site
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The role involves providing remote technical support for hardware, software, and network issues in a fast-paced business environment. Responsibilities include managing ticketing systems, troubleshooting peripherals, and maintaining proper documentation for all client interactions.
Candidates must have at least 2 years of IT experience and strong proficiency in Windows, Office 365, and networking. Excellent communication skills, a professional demeanor, and the ability to handle urgent tasks under pressure are required.
Job DetailsJob Location: Brooklyn, NY 11231Salary Range: $50,000.00 - $60,000.00 Salary
Job Title: Helpdesk Tier 1
iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support Professional for an immediate opening, focusing on delivering remote client support over the phone.
The ideal candidate will possess relevant experience in a high-paced Business IT Support Environment. A positive attitude, strong customer service orientation, and the ability to effectively follow through on customer requests and support issues are essential. Demonstrating exemplary work ethic, consistent performance, reliability, and punctuality are our top priorities.
Candidates should exhibit strong organizational skills, the capacity to prioritize multiple tasks, and the ability to thrive under pressure and tight deadlines. Flexibility in scheduling is required to accommodate project deadlines, urgent issues, and after-hour maintenance calls. Detail-oriented individuals who understand the significance of proper documentation and time logging in a professional services environment will excel in this role.
If you have less than 2 years of IT experience, please refrain from submitting your resume
Proficiency in Ticketing Systems and Monitoring Software is advantageous.
Handling Managed Solutions from various providers.
Competency in Computer Hardware.
Troubleshooting Software Issues.
Installation, configuration, and troubleshooting of Network/Local Printers, scanners, and other peripherals.
Strong background in Windows 10/11.
Exposure to Office 365.
Desktop support expertise, particularly in resolving issues with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
Installation and management of software, including updates and tools.
Providing customer service support over the phone.
Remote support knowledge.
Networking and troubleshooting proficiency.
Knowledge of Windows and Servers, Active Directory, Exchange On-Prem or Office 365.
General understanding of IT Support client handling and various customer service scenarios.
Setting up mobile devices from different vendors with diverse requirements.
Responsibilities and duties may evolve and be reassigned based on company priorities and business requirements.
Successful candidates will possess excellent communication skills, the ability to thrive under pressure and deadlines, and adept handling of complex customer situations.
Excellent written and verbal communication skills.
Strong troubleshooting abilities and the capacity to follow instructions.
Proficient documentation skills, including the creation of standard operating procedures.
Ability to handle multiple priorities and respond urgently to situations requiring quick resolutions.
Professional demeanor.
Strong service orientation.
Salary: $50,000.00 - $60,000.00 per year
Benefits: Dental insurance, Health insurance, Vision Insurance, PTO, and 401(k)
Work Location: In-person (120 3rd St, Booklyn, NY 11231)
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Qualifications
iPower is here to help your company achieve its technology goals.
iPower Technologies, founded in 2009, is a multi-million dollar computer networking managed service provider. We service and support computer and network systems for our clients nationwide across all verticals: including legal, healthcare, financial, hospitality and professional sports. We focus heavily on data center technologies for larger SMB and mid-market customers. Our strongest asset is our people, and we are proud that they are some of the sharpest minds in infrastructure design, deployment, and service. As of July 1st 2020, TGI Office Automation acquired iPower Technologies. TGI has been in business since 1969 and has a national presence in the technology industry, specifically office equipment and document solutions. Like TGI, customer service is the top priority at iPower. Service is never outsourced to third party vendors. Every Managed Services agreement is customized to the customer’s specific application, workflow, software, and compliance requirements. We focus on providing organizations with a custom solution to their unique business problems. iPower Technologies will keep your infrastructure functional so you can concentrate on running your business and addressing your client’s needs & requirements. iPower Technologies is here to help your company achieve its technology goals. Our flexible packages assist you in controlling your costs while still providing solutions to the computer and network problems that can adversely impact your productivity. Regardless of the complexity of your problems you'll find computer help is available with our expert IT consultants.
Offices: 6111 Broken Sound Pkwy NW, Suite 170, Boca Raton, Florida 33487, US
