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Naperville, Illinois, United States · On-site
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Naperville, Illinois, United States · On-site
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Naperville, Illinois, United States · On-site
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Naperville, Illinois, United States · On-site
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Naperville, Illinois, United States · On-site
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Naperville, Illinois, United States · On-site
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Naperville, Illinois, United States · On-site
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Naperville, Illinois, United States · On-site
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The Tier II Engineer provides intermediate technical support, handling escalations from Tier I to solve complex system and network problems. Responsibilities include server administration, maintaining network infrastructure, and performing on-site client visits for hardware and software maintenance.
Requires a Bachelor's degree in CIS/MIS or a business-related field and at least 2 years of IT experience. Candidates must hold at least one relevant certification such as CCNA, AZ-104, MS-102, or Cisco Meraki Solutions Specialist.
Description
The Tier II Engineer is responsible for various managed IT support related to technical troubleshooting and maintenance. This is the intermediate level of technical customer support. The Tier II Engineer has a broad understanding of the hardware, software, and infrastructure unique to each Proven IT client.
Requirements
Certifications (Required or Equivalent): Candidates must have at least one of the following certifications, or an equivalent credential demonstrating similar technical knowledge
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, controls; reach with hands and arms; stop, kneel, or crouch; talk or hear; The employee uses computer, copier, faxing and telephone equipment. The employee must be able to walk for short periods of time and sit, and stand for long periods of time.
GROUP HEALTH INSURANCE: After a 30-day waiting period, full-time employees (who work at least 30 hours per week) and their dependents, are eligible to enroll in health benefits through Cigna. Health options include a choice of 2 PPO plans, and a High Deductible Health plan. In addition, Dental benefits are available as well as a Vision PPO plan utilizing the EyeMed network. Proven also offers voluntary worksite benefits including critical illness and accident coverage, short-term disability insurance, supplemental life and pet insurance.
EMPLOYER PROVIDED LIFE/AD&D INSURANCE: After a 30-day waiting period, Proven IT provides a flat $25,000 Life Insurance benefit, administered by BlueCross BlueShield, to all full-time employees (who work at least 30 hours per week). Accidental Death & Dismemberment (AD&D) benefit payments are determined based on the type of loss incurred and are payable up to the full Life Insurance benefit amount. Life and AD&D Insurance coverage amounts are reduced at ages 65, 70 and 75.
EMPLOYER PROVIDED LTD: Long-Term Disability (LTD) insurance is an employer-provided benefit and provides protection from loss of income in the event that an employee is unable to work due to illness, injury, or accident for a long period of time. The elimination period is 90-days, and the maximum benefit is 60% of covered payroll up to $6000/month. This benefit is paid entirely by Proven IT and has no cost to the employee.
EMPLOYEE ASSISTANCE PROGRAM: All employees may utilize the Disability Resource Services through BlueCross BlueShield of Illinois to assist themselves and their immediate family with convenient resources to help address emotional, legal and financial issues. Telephonic counseling and web-based services are available as well as a limited number of geographically accessible face-to-face sessions.
401K PLAN: All employees are eligible after 120 days of service to contribute on either a pre-tax or post-tax (Roth) basis to the 401K plan, administered by Principal Financial Services. Proven offers an employer match equal to 100% of the first 3% of deferrals plus 50% of the next 2% of deferrals.
FINANCIAL ADVISORY SERVICES: Proven IT partners with Merrill Lynch to offer financial advisement to all employees. Merrill Lynch financial advisors are available to assist employees at no cost, with their 401k and retirement questions.
PERMISSIVE TIME OFF POLICY: Proven provides a competitive paid time off policy for all full-time regular employees after a 90-day waiting period. Proven IT empowers their employees to work with their managers and team to coordinate all time off. Managers may impose a limit to requests for time off based on performance and tenure.
PARENTAL LEAVE: Proven IT offers a generous parental leave policy for new parents. After 24-months of employment, Proven provides full-time regular employees with 90-days of paid Maternity leave and 10-days of paid Paternity leave. Employees with less than 24-months of service may take the same amount of unpaid time off.
FITNESS CENTER: Proven IT offers a free on-site fitness center at the Tinley Park headquarters office location to all employees Monday through Sunday, 24/7. Employees utilize the gym equipment at their own risk.
Proven IT is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds. All employment decisions are based on qualifications, merit, and business needs. If you need assistance or accommodation during the hiring process, please contact us.
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
What's Next?
Proven IT is an IT Consulting firm with locations in Illinois, Indiana, and Arizona. We provide solutions to everyday business and workflow needs through Managed IT Solutions, Office Technology, Content Management Software and Hardware as well as the knowledge and resources to manage your current print environment with a managed solution to meet our clients needs. We are family owned and operated with a national presence with over 200 servicing centers throughout the United States, Canada and Mexico. We are committed to excellence in serving our customers and supporting our community. Owner and founder of Proven, John Cosich, is a veteran of the office equipment industry. Our leadership team offers over 100 years combined experience. Proven IT offers sales, service and support, as well as the highest performing line of products by Xerox, Canon, and Toshiba. We help our customers succeed by understanding their unique document and workflow needs. We deliver systems and services that increase efficiency, reduce costs and improve document workflow by placing the right equipment and software for the environment.
Offices: 18450 Crossing Dr., Tinley Park, Illinois 60487, US · 151 N. Franklin, Suite 550, Chicago, IL 60606, US · 1900 East Golf Rd, Suite L20, Schaumburg, IL 60173, US · 573 William Latham Dr., Bourbonais, IL 60914, US · 1575 Adler Circle, Suite 1E, Portage, IN 46368, US
