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Sr Change Management Specialist1 Role Description This is a hands-on change management practitioner role. You will drive change management execution across LTCT, running the change network, conducting stakeholder readine…
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Mississauga, Ontario, Canada · On-site
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Mississauga, Ontario, Canada · On-site
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Mississauga, Ontario, Canada · On-site
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Drive change management execution by managing the change champion network and conducting stakeholder readiness and resistance assessments. Collaborate with communications leads to design behavioral change strategies and track adoption indicators across the organization.
Requires over 15 years of experience in organizational change management with a focus on enterprise-wide transformations and SaaS business models. Must possess strong analytical capabilities and the ability to operate independently in ambiguous environments.
Role Description
This is a hands-on change management practitioner role. You will drive change management execution across LTCT, running the change network, conducting stakeholder readiness assessments, monitoring and escalating resistance, and tracking adoption. You will also support the creation, management, and tracking of program communications in partnership with the Communications Lead and Change Management SME. In this role, you will:
– Build, activate, and sustain a change champion network end-to-end, including onboarding, operating cadence, feedback loops, and long-term engagement.
– Deploy resistance observation tools through the network to surface emerging patterns and system workarounds early, with recommended responses.
– Design and execute function-level behavioral change strategies that shift how people work, not just awareness campaigns.
– Apply audience segmentation, behavioral nudge strategies, and data-driven approaches to drive measurable adoption across affected employee populations.
– Lead technology and system adoption using appropriate approaches and interventions depending on the technology and stated requirements.
– Track behavioral and adoption indicators at the function level to identify needed engagement, support, and enablement, flagging early signals of adoption risk.
– Design and execute stakeholder readiness assessments in collaboration with the Change Management SME.
– Monitor resistance patterns across the organization; produce resistance reports with trend analysis and escalation flags on a regular cadence.
– Identify resistance findings with recommended mitigations and collaborate with workstream and program leadership to execute.
– Translate change data, resistance patterns, and readiness findings into executive-ready insights that inform leadership decision-making.
– Equip leaders and managers to act as visible, consistent change agents; provide them with the tools, framing, and direct feedback needed to be effective.
– Support KPI data collection across the change management workstream in support of CM SME reporting.
– Support the creation, management, and tracking of program communications in partnership with the CM SME and Communications Lead.
– Maintain awareness of the communications calendar and flag gaps or conflicts to the CM SME and Program Director when needed.
What Success Looks Like
– The change network operates on a consistent, self-sustaining rhythm without requiring CM SME management of day-to-day activities.
– Resistance is surfaced through the network before it becomes an escalation or program delay.
– Behavioral change, not just awareness, is measurable at key program milestones.
– Workarounds are catalogued, understood, and being addressed.
– The CM SME and Program Director receives forward-looking program intelligence from this role.
– Communications are produced on schedule and tracked without requiring the CM SME or Program Director to manage execution.
What You Bring
– 15+ years in organizational change management with direct experience on enterprise-wide transformations.
– Change management certification is a plus, but not required. Experience includes Prosci/ADKAR, CCMP, or equivalent, or has experience across a range of Change Management methodologies and approaches.
– Demonstrated experience independently leading change management and communications activities and campaigns on programs of comparable scale.
– Experience driving transformation messaging, reporting, and supporting technical and organizational change communications.
– Proven ability to design and execute stakeholder readiness assessments and resistance monitoring programs.
– Strong analytical capability: you identify patterns in resistance and adoption data, not just report numbers.
– Peer-level facilitation skills across mid-level and senior leaders who do not report to you.
– Proven ability to operate independently as a senior individual contributor; you execute without waiting to be directed.
– Comfort operating in ambiguity on a program that will evolve over multiple years.
– Experience in a SaaS, software, or technology business model transformation.
Award-winning, US-headquartered partner driving cloud, integration, and AI-led transformation with 2,000+ employees.
Jade Global is a premier consulting, integration, and managed services partner helping enterprises modernize, innovate, and scale. Founded in 2003, we bring over two decades of engineering excellence, with 2,000+ professionals and 11 global offices, and have served 500+ clients across North America, Europe, and APAC. We are a Great Place to Work–certified organization and have been recognized by Inc. 5000 as a high-growth company for 13 years in a row. Known for Delivering Innovation and driving impact, we offer holistic cloud transformation, ERP and CRM modernization, data and analytics, integration, AI-powered automation, and AI-led managed services. Jade offers the perfect blend of agile client-centricity along with a rich ISV partner ecosystem, including Oracle, Salesforce, SAP, ServiceNow, Workday, Snowflake, Boomi, and many others. With our AI-first approach, powered by 220+ enterprise-ready AI Agents and industry accelerators, we drive data readiness, autonomous workflows, intelligent operations, and faster transformation outcomes. The result is lower costs, greater efficiency, and measurable business value for enterprises. We enable organizations across high-tech, healthcare, life sciences, manufacturing, financial services, and retail to achieve resilient, future-ready operations.
Offices: 2001 Gateway Place, Suite 700w, San Jose, California 95110, US · 1140 Welsh Rd, Suite 250, North Wales, Pennsylvania 19454, US · Vadgaon Sheri Road, Nyati Tech Park, 7th Floor, Pune, Maharashtra 411014, IN · Aphb Colony Road, PSR Prime Tower Unit No.503, 5th Floor, Sy.No.126, Beside DLF Cyber City, Gachibowli, Hyderabad, Telangana 500032, IN · 90 Burnhamthorpe Road West, 14th Floor, Suite 1400, Mississauga, ON L5B 3C3, CA
