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Oversee overnight hotel operations, including guest check-ins, check-outs, and the execution of the night audit process. Reconcile food and beverage postings and prepare daily business reports for management.
Requires a high school diploma or equivalent and fluency in English, with a preference for previous hotel front desk or night audit experience. Must be able to work overnight shifts and handle physical tasks up to 25 pounds.
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Purpose: Assist with the front desk overnight Operations. Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors, perform concierge tasks, upsell services as much as possible, and serve as an ambassador to Novotel Miami Brickell by welcoming everyone with a genuine smile and caring attitude. Works overnight and oversees all activities in the hotel, assisting loss prevention and engineering with any quest need or requests. Runs and audits the assigned reports to close the day and turns them to management.
Essential Elements:
Performs the required system saves during the night audit shift to ensure a current back-up of the hotel files is available.
Posts and audits banquet checks in order of the banquet summary sheet.
Reconciles all Food and Beverage outlet postings.
Verifies front desk cashier work is balanced.
Performs an accurate bucket check of all in-house registration cards.
Ensures all guest accounts are accurately posted with room and tax.
Ensures the completion of all night audit functions.
Distributes all close day reports and morning reports to the appropriate departments.
Transmits accurate data to Management.
Prepares and distributes the Daily Report (Daily Business Summary DBS).
PHYSICAL ABILITIES
Exert physical effort in transporting 25 pounds to guests or other hotel areas.
Endure various physical movements throughout the work areas.
Remain in stationary position for several minutes/hours throughout work shift.
Satisfactorily communicate with guests, management and co-workers to their understanding.
SECONDARY JOB FUNCTIONS
Assist PBX with switchboard duties.
Assist with Reservations calls.
Provide Concierge service.
Assist in other Front Desk areas as assigned.
Ensure guests are been advise of loyalty program.
Provide guest room tours.
Legibly document maintenance needs on work orders and submit to Manager.
Answers In-Room Dining guest calls and takes order as needed.
High school graduate or equivalent vocational training certificate.
Compute basic arithmetic.
Fluency in English both verbally and non-verbally.
Provide legible communication and directions.
Ability to:
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Be a clear thinker, remaining calm and resolving problems using good judgement.
Follow directions thoroughly.
Understand guest’s service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent hotel data.
Ability to input and access information in the property management system/computers/point of sales system.
Excellent phone & verbal communication skills.
Flexible schedule.
Desirables
Excellent phone & verbal communication skills.
Previous front desk hotel experience, night auditor, and cashier.
Flexible schedule. Works overnight.
May be required to perform housekeeping, engineering and security duties as needed.
Fluency in a foreign language (Spanish)
Ability to suggestively up sell.
Certification in CPR.
Previous guest relations training.
All your information will be kept confidential according to EEO guidelines.
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
