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Full-time
bachelor degree, professional certificate
Social Events, Chill-out Spaces, Remote Working, Flexi-hours, Professional Development Courses
Posted 46d ago
~40 hrs/week
Responsibilities
Design and maintain modern Standard Operating Environment (SOE) architectures and cloud-first productivity solutions for multiple customers. Provide expert 3rd-level technical support and mentor team members to resolve complex desktop issues.
Requirements
Requires over 5 years of experience in endpoint engineering and Managed Service Provider environments. Must be an Australian Citizen with strong skills in PowerShell, Intune, SCCM, and Azure Virtual Desktop.
Full job description
Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (your why) Our Endpoint Engineering team is responsible for creating and maintaining robust desktop Standard Operating Environments (SOE) for our customers, enabling remote support and ensuring standardisation across diverse IT landscapes. As a Senior Endpoint Engineering Specialist, you’ll work closely with customers to transform their businesses in line with cloud-first productivity and collaboration solutions as part of their digital transformation journey. You will also provide expert 3rd-level support, develop ongoing processes, and help drive continuous improvement in customer environments.
Our offices are based in Australia. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best!
Please note: To be eligible for the role you must be an Australian Citizen and willing to undergo security clearance requirements
What you’ll do At the moment, as Senior Endpoint Engineering Specialist you will be focused on:
Designing and maintaining modern SOE architectures for multiple customers
Working with customers to deliver cloud-first productivity and collaboration solutions
Developing processes to standardise support and maintenance across environments
Providing 3rd-level support and acting as an escalation point for complex desktop issues
Proactively managing and maintaining customer SOEs and supporting infrastructure
Delivering project tasks accurately and efficiently and contributing to project reporting
Guiding and mentoring team members to resolve technical challenges
Ensuring a health and safety culture in line with Datacom policies
We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs
What you’ll bring
Mandatory Experience:
5+ years of related experience in endpoint engineering and SOE management
5+ years of related experience working for a Managed Service Provider
Knowledge of hardware and software vendor support processes, including product lifecycles
Advanced end-user management skills alongside modern and traditional SOE methodologies
Intermediate project management principles and Office 365 skills
Experience in Azure Virtual Desktop, Windows 365 Cloud PC, Intune and SCCM (MECM)
Experience in Active Directory Group Policy Management
Strong PowerShell scripting skills
Strong analytical, problem-solving and communication skills
Proven ability to build customer relationships and deliver solutions in line with organisational goals
Nice to have:
Development qualifications with understanding of Full Software Development Lifecycle and version control
Specialisation certifications in MD-102 and AZ-140
Citrix experience
Experience in large-scale collaborative environments
Bachelor’s degree in computer science, Technology, or related discipline
ITIL v3 Foundation Certification
Why join us here at Datacom? Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few.
You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
Customer focused values. World-class capability.
The right solutions to help you navigate, wherever you are on your journey.
With a breadth of offerings and depth of expertise, there isn’t a safer pair of hands to help navigate the future of your business.
Datacom is Australasia's largest home-grown tech company. Drawing on the experience of over 6500 staff in 24 locations around the globe, we work with a full range of clients, from small start-ups through to government agencies and multinational corporations, to explore and extract the hidden value in their systems.
We bring together over half a century of know-how, the right technology and the knowledge and creativity of our people, to deliver sustainable solutions to our customers’ greatest challenges.
With our team of dedicated professionals, we work with leading partners to deliver the solutions that are right for our customers – that solve their issues and enhances their businesses.
We design, build and run IT systems and processes across operations, cybersecurity, cloud, digital platforms, payroll and enterprise applications. We deliver customer care services and operate mission-critical infrastructure with best-in-class data centre facilities – Datacom delivers on the promise: practical imagination.
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