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$75k–$118k/yr
Full-time
Posted 72d ago
~40 hrs/week
Responsibilities
The Technical Product Owner manages enterprise platforms for loan and rental transactions, focusing on production support and incident triage. They act as the primary technical interface with vendors to prioritize enhancements and ensure operational stability of financial workflows.
Requirements
Requires 4-7+ years of experience as a Technical Product Owner or Senior BSA, specifically with vendor-driven platforms and complex financial workflows. Candidates must possess strong skills in API integrations, system configuration, and translating technical concepts for business stakeholders.
Full job description
Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.
A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.
If you are ready to become one of our Experts, we would love to hear from you.
Role: Technical Product Owner Status: Regular, Full Time Reports to: Delivery Lead, Sales Platforms Department: IT Location: Markham, ON
Compensation: $74,817 - $118,211
Please note that the compensation range listed includes base salary and potential incentive pay. Incentives such as bonuses are not guaranteed and depend on individual performance and company results. Actual compensation within the range will be determined based on skills, experience, and qualifications.
Role Summary
The Technical Product Owner (TPO) will be responsible for a combination of enterprise platforms that enable end-to-end processing of loan and rental transactions, including application capture, credit evaluation, contract creation, and digital signature workflows. These systems integrate with upstream sales tools and downstream financial systems to support the full lifecycle of customer agreements.
This role sits at the intersection of business, technology and vendor delivery - ensuring that enhancements, incidents, and platform evolution are prioritized, executed, and aligned to enterprise value.
The TPO acts as the single point of control for what gets built and when, while ensuring operational stability of critical dealer, billing, and collections workflows.
Responsibilities
1. Production Support & Incident Triage (Primary Function)
Act as support owner for Loan/Lease Origination System & Loan Management System (EDGE & ASSET)
Perform hands-on triage of production issues, including:
Reproducing issues across environments
Identifying root cause (configuration, data, integration, or vendor defect)
Defining clear resolution paths
Manage incidents end-to-end:
Log, track, and prioritize issues
Coordinate with vendor where required
Validate fixes before closure
Lead triage calls for complex issues involving:
Internal teams
Vendor resources
2. System Configuration & Administration
Perform hands-on configuration updates across systems, including:
Contract templates, document tagging (DocuSign)
Workflow updates and field configurations
System setup (entities, users, access, system codes)
Own day-to-day system administration, including:
User access and security management
Environment validation and setup
Configuration testing
Determine:
What can be resolved internally via configuration
What must be escalated to vendor
3. End-to-End Workflow Ownership (Origination System EDGE → Management System ASSET)
Develop deep understanding of:
Loan and rental origination flows in EDGE
Data transitions into ASSET
Contract lifecycle and downstream processing
Troubleshoot issues across the full lifecycle:
UI behavior
Backend configuration
Integration points (APIs, DocuSign, etc.)
Validate that workflows operate correctly post-change or release
4. Vendor Delivery & Execution Oversight
Act as primary technical interface with vendor
Create high-quality tickets including:
Clear repro steps
Expected vs actual behavior
Supporting data/details
Track vendor work to completion:
Follow-ups
Escalations when needed
Validation of delivered fixes
Ensure:
Proper ticket triage and classification (incident vs enhancement)
Clear acceptance criteria and expected outcomes before vendor handoff
5. Release Validation & QA Support
Participate in testing and validation of vendor releases
Ensure:
Regression impacts are identified
Core system workflows remain stable
Work with QA and business users to:
Validate fixes
Confirm readiness for production
Qualifications:
4–7+ years in: Technical Product Owner / Sr. BSA / Technical Administrator role
Experience working with: Vendor-driven platforms (outsourced development models) and Complex enterprise workflows (financial / contract systems preferred)
Strong understanding of: APIs & system integrations, Workflow-based platforms, Configuration vs custom development trade-offs
Experience with: Backlog management tools and Data flows and process mapping
Strong prioritization and decision-making ability
Ability to translate complex technical concepts to business stakeholders
Experience managing competing stakeholder demands across business units
Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.
Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
Experts at heating, cooling, water heating, water purification, plumbing and electrical.
Industry
Consumer Services
Company size
1,001-5,000 employees
Headquarters
Markham, Ontario
LinkedIn followers
80,976
Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our homes and buildings. We take pride in continually striving to make a positive impact in the communities we operate in.
Enercare is a company that believes strongly in the health, safety and wellness of our people. It’s a place where careers are made. A place where people care about the communities we operate in, and who are inspired everyday by our purpose. In our values and our ambitions, we embrace change, and support our team members along the way.
Nationally, Enercare Inc. operates under several brands including Enercare, Service Experts, HydroSolution, Pioneer Plumbing & Heating, and Syles Mechanical Services, servicing Canadians in Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. We are united through our joint commitment to excellent customer service to the Canadians we service every day, and our mission to contribute to a resilient, sustainable future.
Enercare Inc. Is wholly owned by Brookfield Infrastructure Partners LP (“Brookfield”), a global leader in the management of alternative assets across real estate, infrastructure, renewable power, and private equity.
Offices: 7400 Birchmount Rd, Markham, Ontario L3R, CA
Energy ConservationHVAC sales and serviceMeteringEnergy ManagementPlumbingand Water HeatingResidentialEnergy ManagementCommercialEnergy