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Full-time
On-the-job training, Language bonus, Sign-on bonus, Wellness program, Work-life balance support
Posted 25d ago
Apply by Aug 31
~39 hrs/week
Responsibilities
Provide high-quality technical support and customer service via phone and email for a luxury automotive brand. Manage client interactions in Portuguese, English, and Spanish while maintaining professional standards.
Requirements
Candidates must be native or bilingual in Portuguese with advanced proficiency in English and Spanish. Previous experience in technical support is required, and residence in Madrid is mandatory.
Full job description
Join Us
Are you passionate about customer service and fluent in Portuguese? Do you have advanced English and Spanish skills and want to work for a prestigious high-end automotive company? We're looking for Technical support andCustomer Service Representatives to join our team in Madrid!
What you'll do:
Provide top-notch customer service in Portuguese, English and Spanish; via phone and email, to clients of a renowned luxury car brand.
What we offer:
On-the-job training included in your contract. Start day: July 27th.
Competitive salary according to the teleoperator category + language bonus (€22.500 gross per year) + 1.500€ in a Sign Bonus.
Full-time contract (39hs) with a schedule between 9am - 7pm.
Monday to Friday schedule – enjoy your weekends off!
Hybrid modality: On-site 3 days (at the client's offices based in Madrid) and W@H 2 days per week.
What we need:
Native or bilingual level in Portuguese (mandatory).
Advanced English and Spanish (mandatory).
Experience in technical support, ideally within the technology sector due to the nature of the terminology used (automotive experience is not mandatory).
Experience with social media is a plus.
Residence in Madrid is mandatory (or willing to relocate).
If you're ready to drive your career forward, join us in delivering excellence to an iconic brand’s customers. Apply today!
Join Our Madrid Team! You will transform your career in Foundever
At Foundever, we bet on you:
Continuous Growth: Innovative training plan so you never stop growing.
Integral Wellness: - Move Well: Exercise routines and practical tips. - Eat Well: Articles, recipes and nutritional guides. - Live Well: Tools for work-life balance and mental health. - Do Well: Wellness activities and actions that make a difference.
Create your best moments. Join the #FoundeverLife
The Company is committed to equality, diversity, and inclusion for all individuals and enforces a zero-tolerance policy toward any form of harassment or discrimination. We promote blind CV.
Foundever® is the next-generation service leader reinventing #CustomerExperience (#CX).
Industry
Outsourcing and Offshoring Consulting
Company size
10,001+ employees
Headquarters
Miami, FL
LinkedIn followers
954,152
Total funding
$5M
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions.
Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.
Offices: 600 Brickell Avenue, Suite 3200, Miami, FL 33131, US
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