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$25/hr–$28/hr
Full-time
Medical, Dental, Vision, Health Savings Account, Flexible Spending Account, Life Insurance
Posted 22d ago
~40 hrs/week
Responsibilities
The Client Relations Supervisor drives retail sales and fosters a strong clienteling culture in partnership with the Boutique Director. They oversee CRM activities, client segmentation, and provide mentorship and training to stylists to improve customer retention and growth.
Requirements
Candidates must have a minimum of 3 years of experience in retail. Proficiency with clienteling software is preferred.
Full job description
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
Role Overview
The Client Relations Supervisor is responsible for driving retail sales as well as partnering with the Boutique Director to create a strong clienteling culture and drive client growth within its home boutique. This role supports the planning and execution of client initiatives for each customer before, during and after service activities. The Client Relations Supervisor closely collaborates with the regional retail team to ensure CRM, Client Development and Special Events activities are executed according to the direction given by management and ensure proper follow-up is conducted by each stylist with their clients.
Responsibilities
Sales
Achieve Individual Sales Goal by using appropriate sales techniques:
Reach monthly, weekly, and annual store targets with the team.
Increase average basket in quantity and value (UPT, AVT).
Develop cross-selling.
Leverage product knowledge.
Identify potential partnership with external organization to drive additional sales.
Develop tools to support pro-active business.
Partner with corporate team to develop an outlet contact plan.
CRM mentorship program
Provide on-boarding trainings for new hires covering utilization of the Chloe Clienteling App, Data Capture and Client Segmentation as well as the omnichannel tools available to them.
Support Stylists who are experiencing difficulties in following areas by sharing best practices and building action plans: outreach-to-appointment conversion, data collection, client segmentation growth, UPT, AVT.
Ensure each stylist use Clientela on a daily basis and complete 100% of tasks assigned to them.
Client segmentation progression, client retention and client reactivation
Top Clients:
Ensure personalized actions are taken to maintain strong personal relationships with each top client and increase business generated by these segments according to target given by management.
Repeater Clients:
Reach-out to all contactable intermediate segments’ clients about key brand messages, special promotions and latest deliveries and increase business generated by these segments according to target given by management.
Explorer Clients:
Ensure properly, timely and meaningful follow-up of all new clients.
All stylists to outreach to achieve repeat sales from new clients according to target given by management.
Sleepers:
Ensure actions are taken to reactivate “hot inactive” clients according to target given by management.
Qualifications
Minimum 3 years in retail
Experience with clienteling software preferred
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer – United States
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
At Richemont, We Craft the Future!
Expected Hourly Range: $25-28
Salary will be determined based on relevant skills and experience.
Buccellati is a historical high-jewelry and silversmithing Maison, renowned for our craftsmanship and the uniqueness of our creations. Distinctive is the use of rare stones with extraordinary colors and the use of white and yellow gold.
Buccellati creations stand out for their design and for the techniques used to create them, such as the hand-engraving techniques, dating back to the ancient goldsmithing traditions of the Italian “bottega” during the Renaissance times. The shapes of the collections are all inspired the historical archive drawings and by the very first creations of the founder, Mario Buccellati.
Today the Maison is owned by Richemont and the Buccellati family is still present in the company with top managerial functions, ready for our next 100 years of history.
Offices: Via Brisa, 5, Milan, Lombardy 20123, IT
High jewelrySilverJewelryBespoke jewelry creationsand WatchesJewelry