Axos Bank Target Range: $20/Hr. - $27.88/Hr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education. This is a commission eligible …
Skills: Team Leadership, Performance Metrics Tracking, Coaching and Development, Regulatory Compliance, Escalation Management
Summary Statement: The cook at Main Kitchen will be responsible for supporting the outlet kitchen chefs and assisting with supporting kitchen staff. This role will work on multiple stations within the kitchen and ensure …
*This listing is to support various openings across the US and Canada* Join Amazon's Transportation Operations Management (TOM) team as an Associate Learning & Development Trainer and play a crucial role in shaping our t…
Sunglass Hut - Las Vegas Premium North - Store Director
Las Vegas, Nevada, United States · On-site
Mid level$6.9B raised
Requisition ID: 935524 Store #: 004266 Sunglass Hut Position:Full-Time Total Rewards: Benefits/Incentive Information At Sunglass Hut, we're always in the sun. You’ll find a dynamic space with endless possibilities to gro…
Skills: Store Operations, Leadership, Team Coaching, Sales Management, Strategic Planning
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development…
Skills: Customer Service, Team Leadership, Training and Mentoring, POS Management, Merchandising
Job DetailsJob Location: Las Vegas, NVPosition Type: AmeriCorpsJob Category: Ecological Restoration Spend a season or more working and camping outside at some of Nevada’s premier natural areas. Serve alongside Amer…
Assistant Director of Fundraising, Signature Events
Las Vegas, Nevada, United States · Hybrid
$60k–$69k/yr
Mid level
WHO WE ARE: The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting…
Rooted in Mission. Powered by Your Practice. As a Wealth Management Advisor, you will develop a high-quality wealth management practice by managing and deepening relationships with an established book of high-net-worth c…
Please click here to review our Applicant Privacy Policy. LIVE THE ISLAND LIFE Tommy Bahama is more than just an island inspired brand, it’s a lifestyle! Live the Island Life as an ambassador of our brand, representing t…
Skills: Retail Management, Team Supervision, Merchandising, Visual Concepts, Coaching
About Us The Just One Project's mission is to increase access to food, resources, and supportive services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting the…
Skills: Case Management, Housing Coordination, Crisis Intervention, Safety Planning, HMIS
Summary: At Black Bear Diners, we have been serving Good Old Fashioned Family Food since 1995. We are a fun, family-friendly concept known for our great homemade food, large portions and genuine, friendly service. The ov…
Skills: Food Preparation, Cooking, Plating, Food Safety, Temperature Control
HR Generalist / Payroll Administrator Location: Los Angeles, CA or Las Vegas, NV Job Type: Full-Time Work Arrangement: On-site preferred. Hybrid or remote work may be considered for highly qualified candidates, depending…
Job DetailsJob Location: LobsterME Venetian - Las Vegas, NV 89109Position Type: Part TimeSalary Range: $12.00 - $12.00 HourlyJob Summary: The Cashier is responsible for following the exact cashier sequence of service pro…
Skills: Cash Handling, Customer Service, Point of Sale (POS), Upselling, Mathematical Skills
Job DetailsJob Location: LobsterME Venetian - Las Vegas, NV 89109Position Type: Part TimeSalary Range: $12.00 - $12.00 HourlyJob Summary: The Cashier is responsible for following the exact cashier sequence of service pro…
Skills: Cash Handling, Customer Service, Point of Sale (POS), Upselling, Mathematical Skills
To ensure the safety of guests while using the pool and its surrounding areas As part of our award winning team, you will help to create the romantic ambiance and classic European style that our most prestigious guests h…
Skills: Lifeguarding, CPR, First Aid, Customer Service, Rescue Skills
Fly LINQ Ambassadors (Operations) are responsible for greeting guests and operating the Fly LINQ systems. They are responsible for safely assisting guests with harnesses including inspection and adjustments while they ar…
Skills: Customer Service, Safety Inspection, Communication, Time Management, Multitasking
Hourly Wage ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for thi…
Your Impact The Warehouse Associate II is primarily responsible for working in our Receiving department, picking, pulling, receiving, labeling, and stocking purchase orders within the specified amount of time. The Wareho…
Skills: Forklift Operation, Receiving, Order Picking, Inventory Stocking, Power Equipment Operation
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$20/hr–$27/hr
Full-time
high school, bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Sick Leave, Vacation
Posted 22d ago
~40 hrs/week
Responsibilities
Lead and manage a team of frontline support agents to deliver a best-in-class customer experience. Track performance metrics, handle escalations, and conduct coaching sessions to drive team results.
Requirements
Requires 2+ years of experience as a Call Center Supervisor in retail banking or technical campaigns. Must have a high school diploma and a strong understanding of banking regulations and CRM software.
Full job description
Axos Bank
Target Range:
$20/Hr. - $27.88/Hr.
Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.
This is a commission eligible role.
About This Job
The Consumer Deposits Contact Center, Supervisor position is a full-time role based in our Las Vegas office. The candidate fulfilling this role will join the Consumer Banking support team for Axos Bank and will be responsible for managing a dedicated team of frontline support agents (Direct Bankers).
We are searching for a driven customer first contact center leader, who can coach and motivate their team to deliver a best-in-class customer experience to all our customers. An ideal candidate will take a data driven approach to create action plans and leverage their team’s strengths to drive results.
Responsibilities:
Lead Dedicated team offrontline support agents (DirectBankers).
Track and managedaily, weekly and monthlyperformancemetricsof team.
Attend and contribute to weekly operational meetings.
Support with the development and enhancement of supporting materials.
Ensure adherence to regulatory requirements and policies.
Monitor and manage supervisor escalations and tier 3 case queues.
Escalatetechnical and emerging issues to appropriate stakeholders.
Facilitate bi-weekly weekly touch base and QA coaching sessions.
Manage bi-annual review process for direct reports.
Executereal time coaching and development of direct reports.
Handled escalated contacts or call back requests.
Manage daily and weekly time and attendance procedures.
Assist with onboarding and upskillingtraining sessionswith direct reports.
Experience working with business intelligencetoolsto identify performance opportunities.
Comfortable with data driven approach to create action plansthat will drive results.
Strong written and verbal communication skills and ability to present information in a clear and concise manner.
Familiarity with call center performance metrics, including, but not limited to: CSAT (Customer Satisfaction), Quality Assurance scores, and interaction KPIs (ASA, TTFR, AHT, etc.)
Experience working in afast-pacedenvironment and ability tosolveproblems with avarying degree of complexity and difficulty.
Strong understanding ofourbanking products and services offered.
Knowledge of relevant banking regulations.
Ability to handle sensitive information securely.
Experienceusing Salesforce or equivalent Customer Relationship Management software.
Previous Banking experience is required.
Qualifications:
2+ years of experience in Call Center Supervisor role supporting retail banking or technical campaign.
Knowledge and expertise within the banking or finance industry.
Knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.)
High School Diploma. Bachelor's Degree a plus.
Axos Employee Benefits May Include:
Medical, Dental, Vision, and Life Insurance
Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)
HSA or FSA account and other voluntary benefits
401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading
About Axos
Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.
Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).
All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.
Equal Employment Opportunity:
Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.
Job Functions and Work Environment:
While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
E-Verify and Right to Work Notices
Axos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.
About Axos
Born digital in 2000, Axos Bank (NYSE: AX) is a financial institution that believes money should work smarter for individuals, businesses, and institutions. We don't see boundaries between banking, investing, clearing, or custody—we see opportunities to connect, to unify, to reimagine what's possible. Because clients don't need multiple providers, they need Axos. One firm. Many ways forward. Banking Evolved.
Member FDIC | View disclosures at axosbank.com
Want to shape the future of financial services with us? Explore our open roles here: https://www.axosbank.com/careers
Offices: 4350 La Jolla Village Dr, San Diego, California 92122, US
Business BankingConsumer BankingCommercial and Residential MortgagePersonal LoansMortgage RefinanceAuto LoansSavings AccountsChecking AccountsCDsIRAs