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Full-time
Posted 22d ago
~40 hrs/week
Responsibilities
The Security Dispatcher serves as the central communication hub for security operations, monitoring CCTV and life safety systems to coordinate responses to incidents. They are responsible for maintaining detailed logs, dispatching officers, and liaising between security and other departments to ensure guest and staff safety.
Requirements
Candidates must possess strong professional communication skills, advanced computer aptitude, and the ability to perform physical tasks such as lifting up to 20 pounds. Previous experience in a resort setting and the ability to obtain required federal, state, and local licenses are preferred.
Full job description
WHAT YOU’LL DO
The Security Dispatcher will monitor, coordinate, and support security operations. This position serves as the central point of communication for all security-related incidents, ensuring prompt response and accurate documentation. The dispatcher plays a critical role in maintaining safety and security across all properties or facilities.
ROLE EXPECTATIONS
Responsibilities include, but are not limited, to the following:
Responsible for the safety and well being of the guest and team members.
Strong interpersonal skills and a friendly, solution-oriented approach
Respond to calls for service to gather all pertinent information related to the creation of a report.
Follows company brand standards for guest service.
Gathers pertinent information regarding security related incidents involving guests, and employees.
Maintains accurate and detailed logs and records of security incidents.
Utilizes CCTV to establish video footage of security incidents and saves footage as appropriate.
Receives incoming security calls (Via two-way radio, telephone and in person) from employees and guests.
Provides departmental information and acts as a liaison between the Security Department and other departments.
Prioritizes and tracks security calls in the dispatch system.
Monitors assignments and locations of all Security Staff on assigned Shift.
Monitors Life Safety Systems and dispatches Officers to respond for calls of service.
Notifies EMS, Local Law Enforcement as appropriate and or as directed by security Management. Notifies Security Managers or Shift managers of any potential conditions as needed.
Becomes familiar with hazardous materials used on property and all applicable laws, rules and regulations governing the same.
Maintains a working knowledge of the facility and Special Events on property, and other Rio venues to advise guest and fellow employees of same, whenever possible.
Facilities the flow of information between departments and executives with guidance from Security Management.
Maintains a series of keys assessing locked areas as necessary.
Responsible for complying with the Company code of conduct and all Department rules and policies.
Other job related duties
SUPERVISORY RESPONSIBILITIES
None
REQUIREMENTS
Excellent customer service skills with a focus on professionalism and positive client interactions
Organizational and time-management skills
Analytical abilities
Exceptional attention to detail
Interpersonal skills
Advanced computer skills, with an aptitude to learn new systems and procedures
Knowledge of incident management systems
Must regularly lift and/move up to 10 - 20 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces
PREFERRED
Previous experience working in a similar resort setting
CERTIFICATIONS, LICENSES, REGISTRATIONS
Must be able to qualify for licenses and permits required by federal, state and local regulations.
Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio Las Vegas makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Living life in technicolor with new suites, dining, gaming, live music, and legendary shows.
Industry
Gambling Facilities and Casinos
Company size
1,001-5,000 employees
Founded
1990
Headquarters
Las Vegas, Nevada
LinkedIn followers
5,126
Rio Hotel & Casino, part of the Destination by Hyatt brand, is a vibrant oasis just one block off the famed Las Vegas Strip on Flamingo Road. Boasting 1,500 newly renovated 580 square-foot guest rooms, a new 3-acre pool paradise, an energetic 150,000 square-foot casino, unique food & beverage offerings, iconic shows, and a massive convention and meeting complex, Rio delivers the complete Las Vegas experience to our guests.
Offices: 3700 W Flamingo Rd, Las Vegas, Nevada 89103, US