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The Front Desk Associate serves as the primary point of contact for patients, managing check-in/out processes and scheduling appointments. They are responsible for verifying insurance, collecting payments, and maintaining accurate electronic medical records.
A high school diploma is required, and 1-3 years of experience in a medical office setting is preferred. Candidates must be proficient with computers and EMR systems while demonstrating strong communication and organizational skills.
Job DetailsJob Location: Spine Point Meadows - Jacksonville, FL 32256Front Desk Associate
Coastal Health is seeking a friendly, organized, and professional Front Desk Associate to join our busy office. This is an excellent opportunity for someone who enjoys working with patients in a fast-paced healthcare environment and takes pride in delivering exceptional customer service.
The Front Desk Associate serves as the first point of contact for patients and visitors, ensuring a positive experience from check-in through check-out. The ideal candidate is detail-oriented, dependable, and able to multitask while maintaining a welcoming and professional demeanor.
Responsibilities
Greet patients and visitors with professionalism and compassion
Check patients in and out efficiently and accurately
Verify patient demographics, insurance information, and required documentation
Schedule and confirm appointments
Collect copays, balances, and process payments
Answer incoming phone calls and respond to patient inquiries
Maintain accurate patient records within the electronic medical record (EMR) system
Coordinate with clinical staff to ensure smooth patient flow
Assist with administrative and clerical duties as needed
Ensure compliance with HIPAA and patient confidentiality standards
Qualifications
High school diploma or equivalent required
Previous medical office or healthcare front desk experience preferred
Knowledge of insurance verification and medical terminology is a plus
Strong communication and customer service skills
Proficiency with computers and EMR systems
Ability to multitask and work efficiently in a busy environment
Reliable, professional, and team-oriented attitude
Benefits
We offer a competitive compensation package, including:
Medical, dental, and vision insurance
Paid time off (PTO)
Paid holidays
401(k) with company match (if applicable)
Life insurance
Short-term and long-term disability coverage
Opportunities for professional growth and advancement
Why Join Coastal Health?
At Coastal Health, we are committed to providing exceptional patient care while fostering a supportive and collaborative work environment. If you are passionate about helping patients and thrive in a fast-paced office setting, we would love to hear from you.
QualificationsMinimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.
Caring for the Health of Our Community.
Coastal Spine and Pain Center’s board certified physicians, along with our professional staff, provide our patients with the latest and most effective leading-edge solutions to treat acute and chronic pain. With multiple locations throughout Northeast Florida, our offices provide patients with a comfortable environment and state-of-the-art technology to perform diagnostic testing as well as interventional pain management procedures. Our patients with spinal disorders and other painful conditions receive highly advanced and comprehensive treatments. One-to-one compassionate patient care is the standard of practice here and step-by-step communication—from the initial consultation through treatment and rehabilitation—allows our patients peace of mind and reassurance.
Offices: 1564 Kingsley Ave, Orange Park, FL 32073, US
