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Skills: Phlebotomy, Donor Screening, Apheresis, Customer Service, Medical Record Keeping
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Full-time
high school
Medical Plan, Dental Plan, Vision Plan, Paid Time Off, Holidays, Short-term Disability
Posted 31d ago
Apply by Jul 8
~40 hrs/week
Responsibilities
Perform phlebotomy collection of whole blood and apheresis products while ensuring a professional donor experience. Conduct donor screenings, mini-physicals, and monitor donors for reactions during the process.
Requirements
Requires a High School Diploma or GED with a preference for 1-3 years of people-facing experience. Must be able to work flexible hours, including evenings, weekends, and holidays.
Full job description
Overview
Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.
Position Summary
Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Delivers an excellent donor experience through warm, professional, and service-oriented interactions. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. In addition to these responsibilities, the Specialist, Donor plays an essential role in promoting and maintaining a collaborative and respectful team culture and contributes to a strong and engaging employee experience. The individual models teamwork, effective communication, and professionalism and fosters an environment where donors and colleagues feel safe, valued, and respected.
Total Rewards Package
CompensationThe target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications.BenefitsVersiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.
Responsibilities
Performs donor screening (collects donor histories), mini-physical, and phlebotomy.
Treats donors with customer service excellence, presenting a positive image. Responds to customer inquiries, requests and complaints with a timely and complete response and escalates to leader when appropriate. Provides a service-centric donor experience by interacting with donors respectfully, compassionately, and professionally.
May conduct automation (Alyx and/or Trima), including recognizing and responding to automation reactions. Recruits and converts donors for automation.
Contributes to and upholds a positive team culture and employee experience by fostering teamwork, collaborating effectively, maintaining an encouraging environment, and by supporting coworkers through kind and respectful behaviors.
Maintains product integrity and ensures proper identification of all donors, performs routine maintenance on equipment, and completes department records as needed.
Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed.
Rebooks donors for future donation appointments.
May be subject to additional background checks as required by sponsor if asked to assist a mobile
Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
Understands and performs in accordance with all applicable regulatory and compliance requirements
Complies with all standard operating policies and procedures
Qualifications
Education
High School Diploma or GED required
Experience
Less than 1 year job-related experience. preferred
1-3 years relevant people facing experience preferred
Knowledge, Skills and Abilities
Knowledge of standardized work routines and methods, general facts and information and/or the use of simple equipment, machines and materials. Knowledge is usually acquired through training on the job. required
Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. required
Must have basic mathematical aptitude and strong attention to detail. required
Ability to apply judgment to written or oral instructions. required
Ability to organize work to provide productive workflow. required
Ability to provide a consistently positive donor experience through professional, empathetic donor-centric service. required
Ability/desire to contribute to and uphold a positive team culture through respectful communication, behaviors, and collaboration. required
Flexibility to work independently, with a team, and adaptability to changing organizational and donor needs. required
Strong communication skills, including the ability to respectfully provide and receive feedback to/from peers/donors/leadership. required
Ability to work evening, weekend, and holiday hours. required
Ability to learn/utilize all computer applications as required to perform duties. required
Tools and Technology
Personal Computer (desktop, laptop, tablet). required
General office equipment (computer, printer, fax, copy machine). required
Microsoft Suite (Word, Excel, PowerPoint, Outlook). required
We are blood health innovators who enhance lives through discovery, diagnosis, and treatment.
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Headquarters
Milwaukee, Wisconsin
LinkedIn followers
8,514
Total funding
$29M
Versiti was founded with the belief that together, our blood centers can better serve people’s urgent need for life-saving healthcare. That we can strengthen and restore the health of our communities while conducting groundbreaking research. That we can integrate scientific innovation, medicine, and service in ways that no other blood health organization can match.
We’re driven by the urgency of our work and inspired by the generosity of the people we rely on for life-saving donations. We have the privilege to safeguard these gifts and ensure they go where the need is greatest, in our communities and beyond––and our hospital and healthcare partners across the nation rely on the speed, safety, and availability of these gifts.
Our people are driven by a relentless curiosity. As the home of the world-renowned Blood Research Institute, we attract leading blood health researchers from around the world who are passionate about advancing personalized medicine. We conduct focused research in areas like cellular therapies, oncology, and genomics, to make a difference in the lives of people through the healing potential of blood.
People need people.
There is no substitute for blood, organs, tissue, or bone marrow. They are precious. They are perishable. And the need for them is vital.
As a partnership of blood centers, we’re far stronger together than we are alone. Ultimately, the meaning of our work is found in the lives we save and the people we serve. Our dedication to service and safety will enable us to become the partner of choice for hospitals everywhere.
Our commitment to scientific rigor can save lives and advance the field of personalized medicine. And our commitment to building deep relationships with our donors will transform Versiti into a beacon of hope, care, and innovation in the communities we call home.
Offices: 638 N 18th St, Milwaukee, Wisconsin 53233, US · 1036 Fuller NE, Grand Rapids, MI 49503, US · 3450 N. Meridian St., Indianapolis, Indiana 46208 , US · 16100 Centennial Circle, Tinley Park, Illinois 60477, US
Transfusion MedicineTransplantationStem Cell and Cellular TherapiesHematologyOncology and Genomicsand Research InstituteHospitalHealth CareBiotechnology