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Hyderabad, Telangana, India · Hybrid
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Provide first and second-level technical support for LIMS, Polarion, and Sustainability applications to ensure system availability and data integrity. Manage the user support lifecycle through ticket resolution, system monitoring, and collaboration with global stakeholders and vendors.
Requires a bachelor's degree and 4+ years of experience in IT application support within quality, laboratory, or manufacturing environments. Must have hands-on expertise with LIMS, Polarion, and sustainability tools, along with a solid understanding of ITIL processes.
CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
Location: Hyderabad, India
Job Summary: We are seeking a skilled Support Analyst in Quality Portfolio to provide reliable application support and operational excellence for key Quality IT systems.
This role focuses on supporting and maintaining specialized applications critical to quality management, laboratory operations, regulatory compliance, and sustainability initiatives across supply chain and manufacturing processes.
The ideal candidate brings strong technical support expertise, hands-on knowledge of LIMS (Laboratory Information Management System), Polarion (Application Lifecycle Management / Quality Assurance platform), and Sustainability applications (e.g., ESG tracking, waste/carbon management tools, or environmental compliance systems), to ensure system availability, user satisfaction, data integrity, and minimal disruption to business operations.
The position requires proactive issue resolution, user training, and collaboration with business stakeholders and IT teams—without involvement in software development, testing, or engineering tasks. Reporting to the Quality IT Delivery Lead and collaborating with onshore portfolio leadership, the analyst will contribute to stable, compliant, and efficient Quality IT operations.
This role should be working 4 days a week onshore from Hyderabad MTIC office and provides support on shift basis to covers 24x7 support for critical Quality applications.
Key Responsibilities
This role is vital for maintaining reliable, compliant Quality IT operations—ensuring LIMS drives efficient lab workflows, Polarion enables robust QA/traceability, and Sustainability applications support environmental goals—while delivering exceptional user support and contributing to overall Quality transformation.
About Us: We are a leading organization committed to leveraging technology to drive business success. Our team is dedicated to innovation, collaboration, and delivering exceptional results. Join us and be a part of a dynamic and forward-thinking company.
How to Apply: Interested candidates are invited to submit their resume and cover letter detailing their relevant experience and qualifications.
We empower generations to explore the wonder of childhood and reach their full potential.
We empower generations to explore the wonder of childhood and reach their full potential. We treat play as if the future depends on it — because it does. Play is our language, and we speak to our consumers authentically by representing the world as they see and imagine it. Mattel is a leading global play and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential. Mattel is recognized as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators.
Offices: 333 Continental Blvd, El Segundo, California 90245, US
