Headquartered in Chicago, IL, Puttshack USA opened its first location in 2021 as an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-brea…
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Full-time, Part-time
Health coverage, Dental coverage, Vision coverage, 401(k) matching, Life insurance, Paid time off
Posted 18d ago
~30 hrs/week
Responsibilities
The Game Ambassador is responsible for greeting guests, checking in reservations, and guiding them through the tech-infused mini-golf experience. They also perform equipment troubleshooting, maintain cleanliness, and ensure all guests follow safety and game rules.
Requirements
Applicants must be at least 18 years old and possess prior experience in hospitality or customer service. Candidates should have a friendly, upbeat demeanor and the ability to stand and walk for the duration of their shift.
Full job description
Headquartered in Chicago, IL, Puttshack USA opened its first location in 2021 as an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.
Position Summary:
Puttshack is looking to attract a diverse team of fun hospitality associates who care deeply about creating an elevated, one-of-a-kind guest experience. The Game Ambassador position is responsible for greeting guests with a warm welcome on the courses, checking in reservations, and guiding the guest safely throughout the course for an exciting Puttshack game experience. The Game Ambassador is the champion of our technology infused mini-golf game and is responsible for explaining the rules of the game, answering any questions, and troubleshooting any issues throughout the guests’ gaming experience.
Schedule/Hours:
Our venues are open 7 days/week, typically from 11am-1am with some variations. While we will do our best to accommodate scheduling preferences, they may not always be guaranteed, and we value flexibility. All positions within our venue are variable schedules, meaning a typical schedule may be anywhere between 15 and 30 hours on a weekly basis depending on business needs and individual availability.
Position Responsibilities may include, but not limited to:
Bring your 'A' Game each and every day
Assist with general cleanliness of the kiosks, game courses, and guest services area
Assist guests with checking in their game play, answering questions, and guiding them throughout the course
Ensure all courses, golf balls, and other equipment are in proper working order
Troubleshoot small issues on the course and escalate any problems to Management
Maintain a pace sufficient to keep up with different levels of guest visits
Comply with all safety and sanitation guidelines and procedures
Take direction and be a team player
Follow all rules, policies, procedures, and conditions of employment, including those outlined in the Associate Handbook
Other projects or duties as assigned, including but not limited to side-work, opening, and closing duties.
Required Skills and Experience:
Must be 18+ years of age to apply
Prior experience in hospitality, customer service, or related field
Passion for games and technology
High standards of guest service
Good communication skills and ability to problem solve
Friendly and upbeat demeanor when interacting with guests and team members
Safely and effectively communicate in order to perform and follow job requirements
Physical Requirements:
Ability to stand and walk for an entire shift and move safely through all areas of the venue, which may include stairs, uneven or slick surfaces
Ability to move and lift up to 10 pounds frequently, and occasionally move and lift up to 30 pounds.
Work in confined, crowded space with high noise levels and various temperature levels
We have a guest service mindset and treat our associates the same way, offering our eligible full-time associates:
Competitive pay
Health/dental/vision coverage
401(k) matching
Life Insurance
PTO
Associate discounts - FREE mini golf and 50% off meals
Benefits eligibility and offerings may vary by location or position. Some of the above benefits are immediately available to our part-time or variable time associates, whereas others become available after completing initial employment periods. Please consult with the hiring team for more details.
At the intersection of entertainment and hospitality, Puttshack is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions.
The world's first super-tech mini golf experience ⛳️🥂 • Tee Up | Eat Up | Drink Up
Industry
Hospitality
Company size
1,001-5,000 employees
Founded
2017
Headquarters
Chicago, Illinois
LinkedIn followers
17,385
Total funding
$292M
Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together. Combining a tech-infused mini golf game with exceptional food & beverage service, Puttshack is redefining mini golf for the next generation (while appealing to all generations).
Since opening its first location in 2018, Puttshack now has multiple locations in the UK and is rapidly expanding in the US.
Offices: 303 W Erie St, 600, Chicago, Illinois 60654, US · Ariel Way, London, London W12 7HB, GB · 1115 Howell Mill Rd NW, Atlanta, Georgia 30318, US · 1828 Oakbrook Center, Oak Brook, Illinois 60523, US · 701 S Miami Ave, Miami, Florida 33130, US
barrestaurantgamingentertainmentminigolfnightlifeand social entertainmentSportsGamingSoftware