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Full-time
high school
Comprehensive health care coverage, On-site health and wellness centers, Retirement savings plan, Backup childcare, Tuition reimbursement, Mental health support
Posted 19h ago
~40 hrs/week
Responsibilities
The specialist will facilitate the auto loan application process by interfacing with customers to discuss products and verify information. They will also handle inbound and outbound calls to resolve customer service issues and assist with auto financing needs.
Requirements
Candidates must have a high school diploma or equivalent and at least one year of experience in a client service or call center environment. Strong verbal and written communication skills, along with the ability to exercise independent judgment, are required.
Full job description
Chase Auto is a leading provider of auto financing with a portfolio of more than $80 billion in assets and relationships with 75% of U.S. franchised automotive dealers. The business is part of the JPMorgan Chase franchise and serves auto dealers, consumers, and vehicle manufacturers. It offers a range of products and services to meet the financial needs of its clients from retail lending, captive financing, and floorplan products to cash management, private banking, and payment processing.
As an Account Specialist in Auto Finance, you will work with applicants to ensure their needs and service issues are resolved accurately and in a timely fashion while providing a first in class experience for customers and employees seeking auto financing. This may include facilitating the application process by interfacing with customers to discuss products and verifying application information. Additionally, specialists make targeted outbound calls to highly interested customers with a focus on solving customer concerns and helping them finance their auto purchase with Chase.
Job Responsibilities
Interact and provide service customers for Auto Originations
Provide direction, solutions, and guidance to customers seeking to make a vehicle purchase from a dealer through inbound and outbound customer calls
Build rapport and establish customer trust in Chase Auto Lending
Control conversation to gather needed information and accurately update the Chase systems
Convey auto loan decisions to customers
Assist customers with changes to the auto loan application and provide next steps to clients based on product offered
Answer general inquiries regarding the auto loan process (i.e. steps, rate quotes, etc.)
Take auto loan applications over the phone for ADA customers & adhere to compliance regulations
Collaborate with team members and partners by sharing information and expertise while working together to achieve work goals
Understand Chase Auto products/services and the advantages of each
Make outbound calls to customers who have filled out an online auto application, expressed interest in auto financing, or who have been prescreened for an auto loan
Required qualifications, capabilities, and skills
High school diploma or equivalent
Effective verbal and written communication with both external and internal customers
Exhibit composure while maintaining efficiency during calls by remaining positive, focused, and even-tempered in a fast-paced, time sensitive environment and in challenging situations such as escalations
Approach problems logically and with good judgment to ensure the appropriate customer outcome
Critical thinker and ability to exercise independent judgment
1+ year client/customer service/call center experience
Preferred qualifications, capabilities, and skills
Previous experience in the auto industry
Bilingual Spanish a Plus
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
Related keywords
Auto lendingCustomer serviceCall centerFinancial servicesAuto financingLoan applicationComplianceRelationship managementOutbound callsInbound callsRetail lendingCash managementPayment processingAccount managementChase Auto
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services.
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JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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