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Senior Associate – Sales Support

AI-enabled Contracts, Billing Governance & Revenue Assurance

Role Overview

We are looking for a detail-oriented and analytically strong professional to support customer billing governance and revenue assurance operations across telecom products and enterprise services.

This role focuses on ensuring accurate, timely, and compliant billing by aligning vendor/OEM contract inputs, commercial terms, product attributes, and billing triggers. The individual will leverage workflow tools, analytics, automation-enabled controls, and system-driven insights to proactively manage billing gaps, revenue leakage, and exceptions.

Key Responsibilities

Billing Governance & Execution

• Support end-to-end billing readiness, setup coordination, trigger tracking, and issue resolution
• Ensure accurate billing setup aligned to product, contract, and customer requirements
• Drive timely billing activation and closure through workflow tracking

Contract-to-Billing Alignment

• Review orders, contracts (vendor/OEM), commercial terms, and product attributes
• Validate billing conditions including start dates, rate plans, charge attributes, and account structures
• Ensure seamless flow from contract inputs to downstream billing outputs

Revenue Assurance & Invoice Validation

• Execute billing quality checks and support revenue assurance controls
• Analyze billing exceptions, invoice discrepancies, under/over-billing, and disputes
• Identify and mitigate revenue leakage risks and control gaps

Analytics, Automation & Insights

• Leverage automation tools, anomaly detection, dashboards, and analytics outputs
• Improve invoice accuracy, exception prioritization, and revenue visibility
• Support adoption of AI-driven insights for proactive governance

Stakeholder & Vendor Coordination

• Collaborate with Sales Support, Billing, Finance, Product, Operations, Technology, and vendors/OEMs
• Drive resolution of billing gaps, pending triggers, and open assurance issues
• Ensure effective communication across upstream and downstream teams

Governance, Compliance & Reporting

• Maintain trackers, dashboards, and documentation for leadership visibility
• Ensure adherence to process controls, audit readiness, and compliance standards
• Support reporting on billing accuracy, leakage, and exception trends

Required Qualifications

• 8+ years of experience in telecom billing operations / billing support / revenue assurance
• Strong understanding of:
  • Billing lifecycle and triggers
  • Invoice validation and dispute management
  • Vendor/OEM contract inputs and commercial terms
• Experience with workflow tools, dashboards, and reporting platforms
• Strong analytical, problem-solving, and stakeholder management skills

Preferred Qualifications

• Experience with AI/automation-enabled billing controls and analytics tools
• Exposure to enterprise telecom products and services
• Familiarity with compliance, audit, and governance frameworks

Key Skills

• Billing Governance & Operations
• Revenue Assurance & Leakage Control
• Contract-to-Billing Alignment
• Invoice Validation & Exception Management
• Analytics & Automation Tools
• Stakeholder & Vendor Management

Impact Measures

• Improved invoice accuracy and billing timeliness
• Reduction in billing gaps, disputes, and revenue leakage risks
• Enhanced visibility through dashboards, analytics, and reporting
• Increased automation coverage across billing controls and validation
• Stronger compliance, audit readiness, and governance discipline

Location

Gurgaon, India

Weekly Hours:

40

Time Type:

Regular

Location:

Gurgaon, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.