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Full-time
Health Insurance, 401(k), Profit Sharing, Paid Holidays, Children's Education Program, Paid Training
Posted 28d ago
~40 hrs/week
Responsibilities
Lead the Service Department by overseeing day-to-day operations, ensuring safety, and driving profitability. Collaborate with other department heads to recruit, train, and motivate a high-performing team of technicians.
Requirements
Requires 3+ years of supervisory experience and a strong background in customer service and service department operations. Prior experience in the heavy equipment dealership industry and a valid driver's license are strongly preferred.
Full job description
Service Manager
DFW Area – Management / Full-Time / On-Site
At ASCO, our motto is "We're On It" – ready to serve, sell, quote, repair, rent, replace, and solve equipment challenges for our customers. We're looking for an ambitious Service Manager with a proven track record of managing service departments and a strong commitment to safety. The ideal candidate will bring exceptional customer service skills, a passion for driving revenue growth, and a dedication to developing a stellar team.
Join our team and be part of a family-owned and operated legacy built on exceptional service and continuous growth for over 65 years.
About the Role
As a Service Manager, you’ll lead the Service Department while collaborating closely with the Branch Manager to ensure operational efficiency, attract and develop top talent, and support customers in meeting their needs. You’ll also play a key role in building and motivating a high-performing team of technicians and service support staff.
Key Responsibilities
Oversee the day-to-day operations of the Service Department, focusing on teamwork, safety, customer satisfaction, and profitability.
Collaborate with department heads, including the Branch Manager, Parts Manager, and Sales Manager, to meet company goals.
Recruit, train, and develop a high-performing team of technicians and support staff.
Monitor and manage technician training requirements and development opportunities.
Oversee repair work to ensure accurate and timely completion.
Maintain proactive communication with customers, addressing concerns and providing updates.
Conduct regular department meetings to discuss service work, safety, financial performance, and company updates.
Ensure adequate resources (parts, personnel, schedules) to meet customer and company needs.
Manage warranty claims, service quotes, and various administrative duties.
Uphold and enforce safety standards across all operations.
Prior dealership service experience in the heavy equipment industry strongly preferred.
3+ years of supervisory experience with proven success in customer service and service department operations.
Strong problem-solving skills and the ability to meet the needs of customers, employees, and OEM equipment suppliers.
Self-starter with a sense of urgency and a commitment to delivering results.
Excellent organizational, communication, and people skills.
Proven ability to recruit, train, and motivate high-performing teams.
Proficiency in Microsoft Office products and dealer business systems.
Knowledge of federal and state safety regulations related to shop and job site operations.
Valid driver’s license with a clean driving record.
Why Join Team ASCO?
Compensation & Benefits:
Guaranteed base salary + commission potential
100% employer-paid health insurance, 401(k) + profit sharing, and paid holidays
Unique Perks:
ASCO Children’s Education Program: Financial assistance for employees' children pursuing higher education
Paid training and career development opportunities
Our Core Values:
Honor God
Develop People
Pursue Excellence
Grow Profitably
Be Part of Something Bigger
At ASCO, we’re not just servicing equipment – we’re building relationships that empower our customers to succeed. If you’re a results-driven professional with a passion for solving challenges, we want you on our team.
ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.
Related keywords
Heavy EquipmentService ManagementOEM EquipmentWarranty ClaimsShop OperationsJob Site SafetyDealer Business SystemsRevenue GrowthTechnician DevelopmentCustomer SatisfactionProfitabilitySafety StandardsMicrosoft Office
ASCO is committed to being a blessing to those we serve.
Industry
Construction
Company size
501-1,000 employees
Founded
1960
Headquarters
Lubbock, Texas
LinkedIn followers
9,583
ASCO knows what's on the line for our customers, and we're committed to being a blessing to those we serve. Whether you need to buy, rent, service, or purchase parts, we'll provide the fast support you need to get you back on the job. ASCO was founded on this approach 66 years ago, and we continue to practice it every day. We strive to be the first call customers make when they have agriculture, construction, and material handling equipment needs.
ASCO's core values are to Honor God, Develop People, Pursue Excellence, and Grow Profitably. We honor our team purpose by:
- Being a blessing to those we serve.
- Supporting 750+ experienced staff members with continuous, extensive training.
- Giving back to our community and be good corporate citizens continually involved in philanthropic causes.
- Continually improving and providing superior, ethical service to all ASCO customers, exceeding their expectations and what the competition can provide.
ASCO represents CASE Construction, CASE IH, Hitachi, Bobcat, CAT Lift Trucks, Crown, Genie, JCB, JLG, MCFA and several other lines of well-known construction, agriculture, and material handling equipment. We have 27 locations across Texas, Oklahoma, and New Mexico in Lubbock, Amarillo, Odessa, Perryton, Midland, Clovis, Wichita Falls, Belton, Abilene, San Angelo, San Antonio, Austin/Manor, Dallas, Sherman, Tyler, Euless, Houston, Bryan, Beaumont, Brenham, Terrell, Little Elm, Elk City, Oklahoma City, and Tulsa.
Offices: 1202 E Slaton Rd, Lubbock, Texas 79404, US