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Full-time
high school, associate degree, professional certificate, bachelor degree
Posted 3h ago
~40 hrs/week
Responsibilities
The Customer Service Coordinator manages the shop work plan by scheduling preventative maintenance and coordinating repairs while ensuring parts availability. They also act as the primary point of contact for customers regarding billing, service updates, and issue resolution.
Requirements
Candidates must have at least two years of customer service experience and one year of hands-on mechanical experience. A high school diploma is required, while an associate or technical degree and ASE certification are preferred.
Full job description
Position Summary:
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.
Shift: Monday-Friday 2:30PM-11:00PM
Major Responsibilities:
• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers
• Ensure parts are available for scheduled work
• Hold vendors accountable for quality and adherence to schedule for outside work
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan
• Coordinate with district billing clerks as necessary
• Other projects and tasks as assigned by supervisor
Qualifications
Qualifications:
• 2 years of customer service experience required
• At least 1 year of hands on mechanical experience required
• 2 years of supervisory experience preferred
• At least 2 years of service department administration preferred
• High School diploma or equivalent required
• Associates Degree, Technical School Degree, or Bachelors Degree preferred
• ASE certification preferred
• Prior experience with service scheduling programs and diagnostic programs preferred
• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Penske is an Equal Opportunity Employer.
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Transportation, Logistics, Supply Chain and Storage
Company size
10,001+ employees
Founded
1969
Headquarters
Reading, PA
LinkedIn followers
90,978
Penske Truck Leasing is a Penske Transportation Solutions company headquartered in Reading, Pennsylvania. A leading provider of innovative transportation solutions, Penske operates and maintains more than 375,000 vehicles and serves its customers from nearly 1,000 maintenance facilities and more than 1,700 truck rental locations across North America. Solutions from Penske include full-service truck leasing, fleet maintenance, truck rentals, used trucks, and a comprehensive array of technologies to keep the world moving forward. Penske Truck Leasing Co., L.P. is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd.
Offices: 2675 Morgantown Rd, Reading, PA 19607, US
How many Transportation jobs are open in Fort Worth, TX right now?
There are currently 948 open transportation positions in Fort Worth, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Transportation roles in Fort Worth, TX?
Companies currently hiring include Domino's, Allied Universal, Penske Truck Leasing, Autobahn Motorcar Group, Sweeping Corporation of America, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Transportation jobs in Fort Worth, TX?
Yes — 37 of the 948 open transportation positions offer remote or hybrid work (20 remote, 17 hybrid).
How do I apply for Transportation jobs in Fort Worth, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.