Brighton, Colorado, United States · On-site
$150k–$170k/yr
Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to un…
Skills: Digital workplace, End user services, IT transformation, AI-first service desk, Endpoint management
Boston, Massachusetts, United States · On-site
$66k–$96k/yr
POSITION SUMMARY: The Network Operations Manager supports BMCHS by coordinating and optimizing operational activities across the hospital and its network of community-based provider practices. Reporting to the Director o…
Skills: Healthcare operations, Patient access, Referral management, Ambulatory practice management, Project management
Boston, Massachusetts, United States · On-site
$21/hr–$30/hr
POSITION SUMMARY: Within the Hematology and Oncology Department at Boston Medical Center, the Patient Coordinator/Data Manager works closely with a multi-disciplinary team to provide complex administrative support, coord…
Skills: Patient coordination, Data management, Administrative support, Clinical documentation, Regulatory compliance
Boston, Massachusetts, United States · Hybrid
$63k–$152k/yr
Job Requirements Are you looking for a new sales position with unlimited earning potential and that is in a flourishing industry? Or maybe you have been thinking about switching career paths and moving into sales? Lookin…
Skills: B2B Sales, Cold Calling, Prospecting, Needs Assessment, Account Management
Boston, Massachusetts, United States · Hybrid
$159k–$194k/yr
Ready to help us transform healthcare? Bring your true colors to blue. About the Role: The Associate Director of AI Governance is a key leader in operationalizing BCBSMA’s AI Governance strategy as the organization scale…
Skills: AI Governance, Risk Management, Program Leadership, Cross-Functional Collaboration, Process Design
Boston, Massachusetts, United States · Hybrid
$145k–$219k/yr
At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demons…
Skills: Business strategy, Strategic planning, Advanced analytics, AI/GenAI, Data-driven decision making
DraftKings Inc.Boston, Massachusetts, United States · On-site
$79k–$99k/yr
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences,…
Skills: Procurement, Sourcing, Data Analysis, Financial Analysis, Contract Management
Boston, Massachusetts, United States · Hybrid
$210k–$331k/yr
Job Description The Distinguished Scientist/ Executive Director within Companion Diagnostics (CDx) Development, will lead one of our company's Diagnostic Development Teams (DxDTs), supervising PhD-/MD-level employees, de…
Skills: Companion Diagnostics, Oncology, Biomarker Development, Regulatory Affairs, Clinical Trials
Boston, Massachusetts, United States · On-site
Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our missio…
Skills: Patient assessment, Care planning, Clinical documentation, Medication administration, Infection control
Boston, Massachusetts, United States · On-site
$83k–$150k/yr
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Skills: Commercial real estate, Corporate finance, Economic policy, Financial accounting, Financial management
Boston, Massachusetts, United States · On-site
$149k–$245k/yr
Job Description: Our Opportunity At Chewy, we strive to become the most trusted and convenient online destination for pet parents and our partners, including veterinarians and service providers. Our success is measured b…
Skills: Real estate strategy, Lease negotiation, Portfolio optimization, Financial analysis, NPV modeling
Boston, Massachusetts, United States · On-site
Overview Under general supervision, is responsible for all mail, packages and interoffice correspondence handling and dispatching for all classes of mail/packages. Responsibilities may also include copy center activities…
Skills: Customer service, Mail handling, Package processing, Copying, Faxing
Boston, Massachusetts, United States · Hybrid
$19/hr–$27/hr
Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As …
Skills: Administrative support, Patient scheduling, Billing, EPIC, Outlook
Boston, Massachusetts, United States · Hybrid
$186k–$227k/yr
Ready for your next chapter at Blue? Grow your career and deepen your impact We are seeking a highly qualified and experienced Associate Director of Actuarial Reserves to lead our actuarial reserving functions. The succe…
Skills: Actuarial Reserving, Financial Forecasting, Risk Adjustment, Regulatory Compliance, Actuarial Modeling
Boston, Massachusetts, United States · On-site
$23/hr–$33/hr
Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As …
Skills: Inventory management, Medical device tracking, Sterile processing, Aseptic technique, Equipment troubleshooting
M&T BankBoston, Massachusetts, United States · Hybrid
$120k–$199k/yr
Overview: The Commercial Credit Senior Associate plays a pivotal role in assessing and managing credit risk for NFP commercial clients at M&T Bank. This position involves analyzing financial statements, monitoring loan p…
Skills: Credit risk assessment, Financial statement analysis, Portfolio management, Underwriting, Financial modeling
Boston, Massachusetts, United States · On-site
$23/hr–$28/hr
Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improv…
Skills: Phlebotomy, Venipuncture, Capillary techniques, Specimen collection, Data entry
Toronto, Ontario, Canada · Hybrid
$125k–$175k/yr
Job Description The Director, GWAM Business Risk Management, is a first line (Line 1B) risk management role responsible for supporting the implementation and execution of the Risk and Control Self-Assessment (RCSA) Progr…
Skills: Operational Risk Management, Enterprise Risk Management, Risk and Control Self-Assessment, Internal Controls, Audit
Boston, Massachusetts, United States · On-site
$20/hr–$29/hr
Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As …
Skills: Inventory Control, Materials Management, Procurement, Medical Terminology, Customer Service
Boston, Massachusetts, United States · On-site
$20/hr–$29/hr
Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As …
Skills: Customer Service, Problem Solving, Medical Terminology, MS Office, Epic
Brighton, Colorado, United States • On-site
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Lead the transformation of traditional IT support functions into a modern, AI-driven digital workplace team. Design and implement automated, self-healing service desk capabilities and platform engineering practices to improve operational efficiency.
Requires 10+ years of IT experience with at least 4 years in a leadership role for end-user support. Candidates must have deep expertise in endpoint management, identity systems, and automation technologies.
Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you!
The Director, Digital Workplace and End User Management will redesign how HBP employees experience technology—moving from reactive ticket resolution to proactive, self-healing services powered by AI, automation, and platform engineering. You’ll eliminate repetitive work, enable intuitive self-service, and deliver measurable improvements in user experience, operational efficiency, and risk reduction, while building and guiding a small, outcome-driven team.
Lead the transformation of a traditional Help Desk, Desktop Support, and Systems Administration function into a modern Digital Workplace & End User Services team.
Design and implement AI-first service desk capabilities, including Copilot integrations, virtual agents, and orchestration workflows.
Build and scale autonomous endpoint management using Intune, remediation scripts, and telemetry-driven health monitoring.
Establish platform engineering practices across endpoint, identity, and workplace services to enable reusable, scalable solutions.
Develop API-driven, event-based automation across identity, device lifecycle, and access management workflows.
Implement telemetry, observability, and signal-based automation for proactive issue detection, self-healing, and remediation.
Partner with Security to embed governance, compliance, and risk controls into automated workflows and digital workplace platforms.
Drive zero-touch provisioning and lifecycle management for devices and user access.
Lead change management, reskilling, and adoption efforts for impacted IT staff and business stakeholders.
Build and lead a small, outcome-driven team.
10+ years of IT experience, including 4+ years leading a customer support help desk or end user support function.
Proven track record leading large-scale IT transformation initiatives, including. implementing AI and automation in IT operations.
Deep expertise in endpoint management (e.g., Intune, MDM), identity (e.g., Azure AD), and automation.
Strong hands-on experience with Power Platform and APIs (Graph/REST).
Strong understanding of ITSM and ITIL processes, including shift-left strategies.
Experience with telemetry, monitoring, and event-driven architectures.
Data-driven decision-making style and comfort using metrics (ticket volume, MTTR, endpoint health, UX scores) to guide priorities.
Extensive change management and cross-functional collaboration skills.
Experience with Copilot Studio, virtual agents, or AI-driven service desk platforms.
Background in platform engineering or SRE practices applied to end user computing and workplace services.
Familiarity with tools like Nexthink or similar endpoint analytics and digital experience monitoring platforms.
As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays!
HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
$150,000 - $170,000
Above is the annualized pay range for this position. In addition, this position includes the opportunity to earn our annual Performance Based Variable Pay Program. Actual salary will be set based upon a range of factors, including external benchmark market data, individual knowledge, skills, experience, location and internal equity.
Publishing great authors since 1817.
HarperCollins Publishers is the second-largest consumer book publisher in the world. Headquartered in New York, HarperCollins has publishing operations in 15 countries. With two hundred years of history and more than 120 branded imprints around the world, HarperCollins publishes approximately 10,000 new books every year in 16 languages, and has a print and digital catalog of more than 250,000 titles. Writing across dozens of genres, HarperCollins authors include winners of the Nobel Prize, the Pulitzer Prize, the National Book Award, the Newbery and Caldecott Medals, and the Man Booker Prize. HarperCollins is a subsidiary of News Corp. The house of Mark Twain, the Brontë sisters, Thackeray, Dickens, John F. Kennedy, Martin Luther King Jr., Maurice Sendak, Shel Silverstein, and Margaret Wise Brown, HarperCollins has a long and rich history that reaches back to the early nineteenth century and offers our publishing team a depth of experience that few others can rival—from the modest print shop that James and John Harper opened in 1817 to the global house we are today.
Offices: 195 Broadway, New York, New York 10007, US
