Boca Raton, Florida, United States · On-site
Summary: We are seeking an experienced and forward-thinking UX Design Lead to help build and shape a newly established UX/UI Center of Excellence (COE) focused on delivering best-in-class customer and agent experiences w…
Skills: UX Strategy, User-Centered Design, AI-Powered Prototyping, Conversational AI, DTC Customer Journeys
Boca Raton, Florida, United States · On-site
Position Summary The Server Assistant plays a critical support role in service execution, with a primary focus on food running and expediting support between the kitchen and dining room. This position ensures that food i…
Skills: Food Running, Expediting, Tray Handling, Table Settings, Dining Room Etiquette
Boca Raton, Florida, United States · On-site
Position Summary The Server is a front-of-house service professional responsible for delivering warm, attentive, and consistent service. Servers are expected to demonstrate a solid foundation in service standards, food a…
Skills: Guest Engagement, Order Management, POS Systems, Food and Beverage Knowledge, Table Settings
Boca Raton, Florida, United States · On-site
Summary: We are seeking a talented and execution-oriented UX/UI Designer to join a newly established UX/UI Center of Excellence (COE) focused on delivering intuitive, scalable, and customer-centered digital experiences a…
Skills: Figma, Miro, Wireframing, Prototyping, Responsive Design
Boca Raton, Florida, United States · On-site
$125k/yr
Description Psychiatric Mental Health Nurse Practitioner (PMHNP) / Psychiatric Physician Assistant (PA) - Outpatient & Inpatient Psychiatry Opportunities - Full-Time Location: Boca Raton, FL Market Type: Full-Time, Inpat…
Skills: Psychiatric Care, Medication Management, Psychiatric Evaluations, Patient Assessment, Adult Psychiatry
Boca Raton, Florida, United States · On-site
Location: Vero Beach Join a Team That Puts Care First At Elite Home Health, we believe healing happens best at home. As a Medicare-certified home health agency serving communities across Florida, we provide high-quality,…
Skills: Patient Evaluation, Care Planning, Therapeutic Exercise, Gait Training, Transfer Training
Boca Raton, Florida, United States · On-site
Benefits Information Full-time employees will enjoy a competitive benefits package with options for you and your family including: • Paid Time Off • Paid Holidays • 401(k) Matching • Health Insurance …
Skills: Federal Tax Preparation, State Tax Preparation, Consolidated Corporate Income Tax, Tax Research, Tax Planning
Boca Raton, Florida, United States · On-site
Job Summary: Become a part of the Pilates movement with Club Pilates! Spartan Fitness Holdings is Club Pilates' largest franchisee with over 160 studios across 16 different states. The size of our company allows Pilates …
Skills: Sales Management, Team Leadership, Customer Service, Staff Scheduling, Inventory Management
Boca Raton, Florida, United States · On-site
Job Title: Accounts Payable Specialist Department: Finance and Accounting Reports To: Accounts Payable Manager FLSA Status: Exempt Company Summary: BlueTeam is a US-based provider of national disaster recovery, remediati…
Skills: Acumatica, Shiggy, Microsoft Excel, VLOOKUP, Pivot Tables
Boca Raton, Florida, United States · On-site
$19/hr–$19/hr
Summary The ideal candidate has exemplary interpersonal skills and a commitment to providing outstanding guest services. Butlers are adept at departmental operations and have a great concern for guest safety and security…
Skills: Guest Services, Interpersonal Skills, Hotel Operations, Administrative Operations, Room Service Coordination
Boca Raton, Florida, United States · On-site
Position Summary The Server Assistant plays a critical support role in service execution, with a primary focus on food running and expediting support between the kitchen and dining room. This position ensures that food i…
Skills: Food Running, Expediting, Tray Handling, Dining Room Etiquette, Kitchen Coordination
Boca Raton, Florida, United States · On-site
You have a passion for taking care of our customers and employees and making them feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations and having a strong commitment t…
Skills: Relationship Management, Client Acquisition, Financial Advice, Revenue Generation, Regulatory Compliance
Boca Raton, Florida, United States · On-site
Principal Engineer – Data & AI The Principal Engineer – Data & AI is a senior, hands‑on lead engineer responsible for defining and implementing enterprise‑scale AI, data, and automation architectures and solu…
Skills: AI Architecture, Data Engineering, Generative AI, MLOps, LLMOps
Boca Raton, Florida, United States · On-site
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Customer Service, Merchandising, Apparel Expertise, Collaboration, Accountability
Boca Raton, Florida, United States · On-site
Job Type: Regular Work Location: Best Buy 554 - Boca Raton, FL 33498 Overview: Become a Part-Time Retail Sales Associate* for Samsung Electronics America (SEA)! We are 2020 Companies, an outsourced sales and marketing co…
Skills: Conversational Consulting, Relationship Building, Customer Service, Product Demonstration, Merchandising
Boca Raton, Florida, United States · On-site
$65k–$70k/yr
Group Overview The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and …
Skills: VBA, Microsoft Excel, Data Modeling, Python, Fixed Income
Boca Raton, Florida, United States · On-site
$24/hr–$27/hr
Job ID: 291218 Store Name/Number: FL-Boca Town Center (0408) Address:6000 W. Glades, Boca Raton, FL 33431, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time:Full Time Position Type: Regular Your…
Skills: Inventory Management, Visual Merchandising, Team Leadership, Coaching, Order Fulfillment
Boca Raton, Florida, United States · On-site
$19/hr–$21/hr
Job Overview & Responsibilities Why Join PT Solutions?At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-ch…
Skills: Insurance Verification, Prior Authorization, Patient Scheduling, Payment Reconciliation, HIPAA Compliance
Boca Raton, Florida, United States · On-site
Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty…
Skills: Patient Care, Infusion Therapy, Care Coordination, Medication Administration, Patient Education
Boca Raton, Florida, United States · Remote OK
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
Skills: Agile Facilitation, Scrum, DevSecOps, SRE, Data Science Workflows
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead the UX strategy and execution for a new Center of Excellence, focusing on customer-facing apps, e-commerce, and agent-enabled support systems. Design AI-enhanced experiences and optimize direct-to-consumer journeys to improve conversion and operational efficiency.
Requires over 7 years of UX/Product Design experience with a strong portfolio in complex workflows and AI-enabled experiences. Must have expertise in DTC digital products, e-commerce ecosystems, and modern design tools like Figma.
Summary:
We are seeking an experienced and forward-thinking UX Design Lead to help build and shape a newly established UX/UI Center of Excellence (COE) focused on delivering best-in-class customer and agent experiences within a rapidly evolving home security and smart technology ecosystem.
This role will lead UX strategy and execution across customer-facing applications, e-commerce platforms, integrated CRMs, and agent-enabled sales & support experiences. The ideal candidate combines deep expertise in user-centered design with strong knowledge of AI-powered tools, automation, conversational interfaces, and DTC customer journeys.
You will design experiences that serve both end customers and internal call center agents, ensuring seamless interactions across digital and assisted channels. This is a highly collaborative leadership role partnering closely with Product, Engineering, Data/Voice of Customer (VoC), CX Strategy, Marketing, and Customer Support teams.
This position also offers the opportunity to help scale the UX organization through future hiring and potential direct team leadership responsibilities.
Duties and Responsibilities:
UX Leadership & COE Development
AI-Driven Experience Design
Customer Experience
Call Center & Agent Experience
Research & Insights
Collaboration & Execution
Mentor and guide UX/UI designers and researchers as the COE grows.
Skills and Competencies:
Proficiency with modern UX, collaboration, and AI-enabled design tools including Figma, Miro, enterprise generative AI platforms, AI prototyping tools, and AI-assisted research/workflow solutions.
Proficiency with enterprise-level AI platforms and generative AI tools such as Claude Enterprise, Cowork/Design, ChatGPT Enterprise, DALL·E 3, and similar AI-assisted design, research, and productivity solutions.
Experience leveraging AI tools for UX research synthesis, workflow automation, prototyping, content generation, ideation, and operational efficiency improvements.
Strong communication, facilitation, and stakeholder management skills.
Minimum Qualifications:
7+ years of UX/Product Design experience, including leadership responsibilities.
Experience designing for DTC digital products in technology, SaaS, telecom, ecommerce, smart home, or home security industries.
Strong knowledge of ecommerce platforms and digital commerce ecosystems.
Strong portfolio demonstrating:
Complex workflows
Consumer applications
AI-enabled experiences
Service or operational design
Experience with:
Mobile and responsive web applications
Ecommerce ecosystems
CRM platforms
Contact center or telecom systems
Deep understanding of:
UX strategy
Information architecture
Interaction design
User research
Design systems
Preferred Qualifications:
Experience with Salesforce.com and related CRM ecosystems.
Experience designing AI agents or agent-assist systems.
Knowledge of conversational design and voice experiences.
Familiarity with contact center platforms such as Five9, Genesys, or Zendesk.
Experience working in subscription-based or connected-device ecosystems.
Previous experience helping establish or scale a UX practice or COE.
Background in security technology, IoT, or smart home products.
Travel:
Occasional travel/training may be required
Will vary based on project scope and focus.
Approximately 4-6 trips per year.
Additional Information:
Ideal Candidate Profile
You are a strategic UX leader and systems thinker who thrives at the intersection of AI, customer experience, ecommerce, and operational efficiency. You are passionate about building scalable UX practices, partnering across organizations, and designing intelligent experiences that make home security simpler, safer, and more intuitive for both customers and support teams.
ADT Inc., formerly The ADT Corporation, is an American company that provides residential, small and large business electronic security, fire protection, and other related alarm monitoring services throughout the United States. The corporate head office is located in Boca Raton, Florida.
Offices: Boca Raton, FL, US
View all jobs at ADT Security Services
