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Full-time
Posted 13d ago
~40 hrs/week
Responsibilities
Contribute to the development of a modern SaaS platform by designing and building highly available, scalable microservices infrastructure. Enhance Identity & Access Management (IAM) systems while providing operational support and troubleshooting for production environments.
Requirements
Requires strong expertise in Java, Spring Security, and various authentication protocols like OAuth and SAML. Candidates must have hands-on experience with identity platforms such as Ping Identity and cloud platforms like GCP.
Full job description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
About the Role
We are actively looking for a Senior Software Engineer with experience working with Auth Systems, Security & Google Cloud Platform, to join our team. Five9 delivers market-leading up-time for its Contact Center application while constantly delivering new features and capabilities to highly demanding enterprise customers. This requires that Five9 continually enhances, updates and modernizes the Platform Services that the Contact Center Application runs on. This position requires excellent understanding of cloud software: how it's built, deployed, tested and managed.
Key Responsibilities
Contribute to the next generation of Five9’s modern SaaS platform enabling AI-driven customer engagement.
Design and develop highly available, scalable, and reliable microservices infrastructure.
Build and enhance Identity & Access Management (IAM) systems supporting OAuth, security tokens, SSO, federation, and customer/partner identities.
Apply cloud and open-source technologies to solve complex platform challenges.
Gain deep understanding of existing systems and contribute to architectural improvements.
Troubleshoot production issues and provide operational support across the software stack.
Collaborate with cross-functional engineering teams and drive technical excellence.
Required Skills & Experience
Minimum 5+ years of experience in developing microservices with Java and Spring Boot
Nice to have experience with SSO, SAML, OAuth, Federation, IDP, and CI/CD for identity platforms.
Nice to have experience managing Ping Identity (architecture, configuration, and operations).
Ownership of production uptime, reliability, SLAs/SLOs, and incident response.
Participation in 24/7 on-call rotation for identity-related systems.
Experience in performance tuning microservices and database queries.
Familiarity with distributed databases such as CockroachDB or Cassandra.
Experience with cloud platforms (GCP preferred)
Good to Have
Experience with Okta IAM.
Exposure to large-scale SaaS environments and platform modernization initiatives.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
The New CX Starts Here. Transformed by AI, Powered by Five9.
Industry
Software Development
Company size
1,001-5,000 employees
Headquarters
San Ramon, CA
LinkedIn followers
129,393
Total funding
$862M
Five9 provides a comprehensive suite of CX solutions, powered by Five9 Genius AI, to elevate customer experiences that deliver better business outcomes in the era of The New CX. The New CX redefines how brands connect with customers through seamless and efficient AI-driven journeys that anticipate and meet each customer’s unique needs. Our unified cloud-native offering enables AI and human agents to create hyper-personalized customer experiences, so every customer interaction is more connected, effortless, and personal. Trusted by 3,000+ customers and 1,400+ partners globally, Five9 brings together the power of our AI, our platform, and our people to drive AI-elevated CX.
Offices: 4000 Executive Parkway, Suite 400, San Ramon, CA 94583, US